You will get Weekly inbox reports, priority email handling, response templates
Project details
Never miss a meeting or deadline again. I provide proactive calendar management that keeps your schedule organized and conflict-free. Using Google Calendar, Outlook, and scheduling tools like Calendly, I’ll manage appointments, send reminders, and optimize time-blocking for productivity. You’ll receive weekly schedule overviews and automated reminders to ensure smooth coordination with clients and teams. My goal is to help you reclaim your time, reduce scheduling stress, and stay focused on high-value tasks while I handle the details behind the scenes.
Purpose
BusinessIndustry
Agriculture, Architecture & Interior Design, Arts & Design, Beauty & Cosmetics, Business Services & Consulting, Ecommerce, Education, Events Planning, Fashion & Apparel, Financial Services, Food & Beverage, Gaming, Legal, Lifestyle, Marketing & Advertising, Media & Entertainment, Real Estate, Religion & Spirituality, SoftwareLanguage
EnglishWhat's included $150
These options are included with the project scope.
$150
- Delivery Time 30 days
- Project Management Support
About Grace-Ann
Professional Business Messaging Agent
Kingston, Jamaica - 4:34 pm local time
You are here to see what I can do. I get that. You can't blindly hire someone.
If your business needs a Customer Service Representative who can represent your brand well and provide real solutions to customers, and you, more sales generated by positive word-of-mouth about your business, increased customer loyalty...then you are looking at the right profile.
There are several attributes your customers are expecting your company to possess when they make contact. You want to ensure you meet customer's initial expectations. I understand how important these attributes are and will ensure to help your company grow.
Organized Records
An organized company that protects their personal information and keeps track of their orders and interaction details and is aware of their loyalty to your company and they expect to be acknowledged and appreciated.
A Customer Advocate
Customers expect to be treated with respect, customers want a special advocate who is friendly, confident, and actively listens to them and understands the root cause of their issue and provides a solution that reflects the values that your company upholds.
Fluent Language Use
When providing service to customers through non-verbal mediums, where it's more tricky to convey tone, emotions, personality, and a quick hearty joke, you need to ensure that your brand representative can write well, using correct grammar, spelling, and punctuation. Poor grammar and punctuation can leave bad impressions that you do not want the customer to have and also run the risk of information being conveyed incorrectly.
Authority and Problem Solving abilities
Customers make contact when they are seeking information, they believe and expect that you can fix whatever issue they are having. Also they are unsatisfied with the product or service that the company provides and they are giving you a chance to fix the issue before shopping elsewhere or giving bad feedback that will negatively impact the image of the company.
I specialize in Live Chat, Individuals from my professional and personal lives have told me that I am:
Friendly with a sense of humor- Humans crave a connection, mental stimulation, and a sense of belonging. They want to feel like they are having a relaxing, productive conversation when they contact customer service, not feel like they are doing a transaction with a robot.
Empathetic and Tactful- When customers feel they’re understood, they trust you, sense your empathy and buy and continue being loyal customers and boast about your company.
Helpful and patient- This is self-explanatory. Who doesn't like someone who is helpful and patient?
Cooperative, Persuasive, and Motivational- Many times customers call for information that will help them make informed decisions. I find pleasure in helping people make decisions by giving them all the information that they need and help them prioritize needs and wants.
Social, Confident, and Optimistic- It is important to help customers to focus on the way to the solution rather than to focus on the problem. This ensures to keep them calm and collected. I ensure to focus on the use of Positive words in both my professional and personal life. Words have power, I've seen it proven times and times again.
My personal motto is “Do everything with Meraki” which means doing something with soul, passion, love, creativity, and leave an essence of thyself in thy work.
Click the green “Invite To Job” button on this page and send me a quick message about what you're looking to achieve. I'm more than excited for us to begin working together.
Steps for completing your project
After purchasing the project, send requirements so Grace-Ann can start the project.
Delivery time starts when Grace-Ann receives requirements from you.
Grace-Ann works on your project following the steps below.
Revisions may occur after the delivery date.
Proactive Time Management
Weekly schedule overview, automated reminders, conflict-free calendar. I know how to use Outlook, Notion, Google Calendar, Setmore and other Booking platforms.