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You will get Well Managed Shopify Store Orders with Expert Customer Support

Mary Joyce C.Status: Offline
Mary Joyce C.
Preview image

Let a pro handle the details

Buy Store Management services from Mary Joyce , priced and ready to go.
Mary Joyce C.Status: Offline
Mary Joyce C.
Preview image

Let a pro handle the details

Buy Store Management services from Mary Joyce , priced and ready to go.

Project details

I will do my best to help you with your business. I will make sure to assist customers with their concerns and will also do my job beyond satisfaction.
Industry
Business, Ecommerce, Health & Wellness, Hospitality & Tourism, Manufacturing, Medical & Pharmaceutical, Retail & Wholesale
Platform
Amazon, Shopify
Language
English

What's included $450

These options are included with the project scope.

$450
  • Delivery Time 7 days
  • Management Duration (Days) 7
    • Inventory Management
    • Order Management
    • Customer Assistance
    • Payment Processing
    • Reporting
Mary Joyce C.Status: Offline

About Mary Joyce

Mary Joyce C.Status: Offline
Expert CSR with Bookings, Healthcare, and Shopify Experience
Antipolo, Philippines - 6:24 am local time
Results-driven Virtual Assistant and Customer Service Professional with over 5 years of experience specialized in Healthcare, Travel, and E-commerce industries. Currently providing high-level VA support for Shopify medical-grade devices, leveraging a technical toolkit that includes Gorgias, Freshchat, and Warehance to streamline operations and enhance guest satisfaction.

Core Strengths & Skills
• Technical Proficiency: Expert in managing Shopify stores, Gorgias ticketing, Freshchat real-time engagement, and Warehance inventory management.
• Healthcare Administration: Proven track record in patient scheduling , OHIP inquiry management , and navigating medical software like Accuro and Medeo.
• Telecommunications: Expert in managing high-volume inbound and outbound patient communications using RingCentral to ensure zero missed calls and timely follow-ups.
• Travel & Property Management: Skilled in marketing properties and resolving complex booking issues (cancellations, relocations, and fraud) for hotel and travel accounts. Used Freshdesk, Freshcaller, and Slack on this job.
• Communication: Bilingual fluency in English and Tagalog, with a background in ESL instruction and academic tutoring.

Key Accomplishments
• Efficiency: Consistently maintained a zero-missed-call policy by ensuring all inquiries were returned within the same shift in high-pressure healthcare settings.
• Conflict Resolution: Successfully handled fraud concerns, refunds, and reinstatements for major booking platforms to maintain host and guest trust.
• Academic Excellence: Completed a STEM curriculum from Marikina High School, graduating With Honors.

Education
• College of Pharmacy | Our Lady of Fatima University
• STEM (K-12 Curriculum) | Marikina High School (With Honors)

Steps for completing your project

After purchasing the project, send requirements so Mary Joyce can start the project.

Delivery time starts when Mary Joyce receives requirements from you.

Mary Joyce works on your project following the steps below.

Revisions may occur after the delivery date.

NO REFUND for payment

As soon as we agreed to start the project, we have to respect each other's time and effort.

Review the work, release payment, and leave feedback to Mary Joyce .