You will get WhatsApp customer support - native French virtual assistant
Project details
You will get a friendly and professional customer support agent for your WhatsApp Business account, helping your clients place orders, get quick answers, and stay satisfied.
With over 5 years of experience assisting small businesses and online shops, I understand how to communicate effectively, manage incoming messages, and follow up on customer requests.
What sets me apart?
• Native French speaker with strong written English
• Real experience managing WhatsApp and Facebook pages
• Calm, organized, and 100% focused on client satisfaction
• Full-time availability for long-term or daily tasks
Let’s work together to improve your client experience and grow your business.
With over 5 years of experience assisting small businesses and online shops, I understand how to communicate effectively, manage incoming messages, and follow up on customer requests.
What sets me apart?
• Native French speaker with strong written English
• Real experience managing WhatsApp and Facebook pages
• Calm, organized, and 100% focused on client satisfaction
• Full-time availability for long-term or daily tasks
Let’s work together to improve your client experience and grow your business.
Purpose
BusinessIndustry
Beauty & Cosmetics, Business Services & Consulting, Ecommerce, Education, Events Planning, Fashion & Apparel, Food & Beverage, Logistics & Supply Chain Management, Marketing & Advertising, Media & Entertainment, Real Estate, Travel & Tourism, WellnessLanguage
EnglishWhat's included
| Service Tiers |
Starter
$10
|
Standard
$25
|
Advanced
$40
|
|---|---|---|---|
| Delivery Time | 1 day | 3 days | 5 days |
Number of Hours of Work | 2 | 6 | 12 |
Scriptwriting | - | - | - |
Summary Report | |||
Social Media Replies | |||
Email Support | - | ||
Live Chat Support | - | - |
Optional add-ons
You can add these on the next page.
Additional Hour of Work
+$5
Email Support
+$10
Live Chat Support
+$10Frequently asked questions
About Nervy
Virtual Assistant | French Native | Data Entry & Client Support
Yaounde, Cameroon - 10:41 pm local time
I bring over 5 years of experience assisting entrepreneurs in managing their social media pages, responding to hundreds of customer inquiries weekly, and providing smooth order handling and customer support via platforms like Facebook, Instagram & WhatsApp.
I’ve also worked remotely as:
• a Research Assistant in a social science consulting firm (ALA Consulting)
• a Legal Assistant in a human rights law firm (Amara & Associés)
• a Finance Assistant for an NGO project in partnership with UN Women and Search for Common Ground. I handled reports, budget tracking, and internal coordination in the context of COVID-19 response and human rights promotion.
These experiences strengthened my writing, analytical and coordination skills.
Fast-learner | Reliable | Tech-adaptable
Fully available for long-term or one-time freelance jobs. Let’s grow your business together!
⸻
🇫🇷 Besoin d’un assistant virtuel sérieux, organisé, et parfaitement à l’aise en français ? Je suis disponible à temps plein pour vous accompagner à distance.
Depuis 2019, j’aide des petites entreprises (mode, beauté, e-commerce) à :
• gérer leurs réseaux sociaux (Facebook, Instagram)
• traiter plusieurs centaines de messages clients par semaine
• assurer le suivi des commandes et la satisfaction client
J’ai également travaillé comme :
• assistant chercheur à distance dans un cabinet international (ALA Consulting)
• assistant juridique dans un cabinet d’avocats en droits humains (Amara & Associés)
• assistant financier dans une ONG, pour un projet en partenariat avec UN Women et Search for Common Ground. J’étais chargé du suivi budgétaire, de la rédaction de rapports et de la coordination interne dans le cadre de la riposte au COVID-19 et de la promotion des droits humains.
Fiable | Autonome | Curieux et rapide à apprendre
Prêt à contribuer sérieusement à vos projets. Travaillons ensemble !
Steps for completing your project
After purchasing the project, send requirements so Nervy can start the project.
Delivery time starts when Nervy receives requirements from you.
Nervy works on your project following the steps below.
Revisions may occur after the delivery date.
Step 1: Review Client Requirements
I carefully review the information provided (business name, product/service list, common client questions, tools used, etc.) and confirm details if needed.
Step 2: Set Up and Prepare Communication Tools
I configure my workspace (WhatsApp Web, scripts, order tracking sheet if needed) and prepare response templates based on the brand’s tone and FAQs.