You will get Workflow Audit & Customer Retention Strategy for Auto Repair Shop
Top Rated
Project details
Does your auto repair shop lose customers after the first visit, or feel stuck in operational chaos between the service bay and the front desk? This consulting project delivers a deep-dive workflow audit of your entire shop operation, identifies the friction points that cost you time and money, and designs a proven customer retention system tailored to your market and team.
Whether you run a single-bay independent shop or a multi-location operation, this engagement gives you a clear roadmap to streamlined processes and loyal, returning customers.
Whether you run a single-bay independent shop or a multi-location operation, this engagement gives you a clear roadmap to streamlined processes and loyal, returning customers.
Project Type
Customer SupportWhat's included
| Service Tiers |
Starter
$100
|
Standard
$150
|
Advanced
$300
|
|---|---|---|---|
| Delivery Time | 3 days | 5 days | 7 days |
Number of Revisions | 0 | 0 | 0 |
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CG
Clint G.
Mar 23, 2026
Admin
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Nathan S.
Jan 27, 2026
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Clint G.
Dec 1, 2025
Remote Estimator / Advisor / CRM / Process Auditor
Great work
About Sesugh
Automotive Service Advisor | Automotive BDC Specialist |Car Dealership
100%
Job Success
Lagos, Nigeria - 2:33 pm local time
What sets me apart is the rare combination of mechanical engineering depth and frontline customer engagement. I don't just log tickets: I diagnose root causes, coordinate repairs, and translate technical complexity into clear communication that keeps customers coming back. I've managed 35+ daily service and parts requests, audited CRM processes, and built workflows that turn one-time visitors into loyal brand advocates.
Here's what I can do for your business:
⭐ Automotive service advising — repair estimates, DVI reviews, workshop coordination, and parts sourcing
⭐ Technical support — troubleshooting via chat, email, and phone with engineering-backed solutions
⭐ CRM setup and management — HubSpot, Iziflo, Autoflow, Protractor, Incadea, Garagegtowth
⭐ Customer retention strategy — complaint resolution, follow-up systems, and loyalty workflows
⭐ Process auditing — identifying gaps in service delivery and fixing them permanently
IBM-certified in Customer Engagement (Problem Solving, Process Controls, and Communication Dynamics). Coursera-certified in Interpersonal Skills.
On Upwork: Top Rated, 5-star rating across all completed contracts, with clients in North America. Past employers include CFAO Mobility (Suzuki), FUSO Assembly Plant, Sylvan Lake Autopro, and Repairwise.
If you need someone who understands both the technical and human side of automotive service and customer support, send me a message; I typically respond within a few hours and I'm ready to start immediately.
Steps for completing your project
After purchasing the project, send requirements so Sesugh can start the project.
Delivery time starts when Sesugh receives requirements from you.
Sesugh works on your project following the steps below.
Revisions may occur after the delivery date.
Book & Kickoff
Select your package and complete a brief intake form about your shop (size, software used, main pain points). We schedule our first call within 24 hours of booking.
Discovery
I conduct a structured interview with you (and relevant staff for Growth/Enterprise). You share existing materials: SOPs, customer lists, current marketing, software access.