You will get You customers will Exceptional customer Service
Project details
With over two years of experience in customer service, I have delivered exceptional customer support services through email, chat, and phone. I have helped businesses support customers’ needs, handled customer issues, reduced churn, and increased customer satisfaction.
What do I bring to your team? I bring a lot, and this includes:
1. Exceptional customer support
2. Quality conversation that will yield a positive customer experience.
3. CRM Tools proficiency.
4. Good problem-solving skills
5 Equipped with experience and certifications.
6. Kind, friendly, and empathetic.
7. Fast Response
What do I bring to your team? I bring a lot, and this includes:
1. Exceptional customer support
2. Quality conversation that will yield a positive customer experience.
3. CRM Tools proficiency.
4. Good problem-solving skills
5 Equipped with experience and certifications.
6. Kind, friendly, and empathetic.
7. Fast Response
Purpose
BusinessIndustry
EcommerceLanguage
EnglishWhat's included
| Service Tiers |
Starter
$250
|
Standard
$500
|
Advanced
$900
|
|---|---|---|---|
| Delivery Time | 7 days | 14 days | 30 days |
Graph or Table Creation | - | - | - |
Formatting & Clean Up | - | - | - |
Professional Journal Citations | - | - | - |
Summary | - | - | - |
Frequently asked questions
19 reviews
(17)
(2)
(0)
(0)
(0)
LL
L L.
Mar 24, 2024
BR
Barb R.
May 26, 2025
Instagram Manager and Reel Creator
Joy did a gorgeous job editing my video. It looks so professional plus I love the lighting! If you want to look good on video, hire Joy!
RH
Rebecca H.
May 23, 2025
Instagram Followers' Organic Growth (No bot) - 1 month
Joy is excellent to work with!
TM
Taylor M.
Apr 19, 2025
Virtual Assistant For Handling Customer Support
LH
Lars H.
Nov 14, 2024
Instagram expert for content management and post data analysis
JM
James Welch M.
Oct 10, 2024
IT help - Fix Meta Accounts so IG posts show up on FB
Joy is one of the hardest working freelancers I've met. I had a super quirky problem and she was super attentive and had to work hard to look for a soultion.
About Joy
Email and Chat Support | Creating +ve Customer Experience and CSAT
76%
Job Success
Abuja, Nigeria - 1:49 pm local time
I take ownership of the customer experience. From handling pre-sale enquiries, order issues, product information, complaints, disputes, refunds, and after-sale support, I deliver clear, accurate, and friendly communication, maintain consistent, high-quality customer service, and ensure high customer satisfaction.
Results:
â—Ź Fast responses that keep customers engaged and reduce response time.
â—Ź Efficient issue resolution without unnecessary escalation or confusion.
â—Ź Concise, personalized, clear, accurate, and empathetic communication that improves customer satisfaction.
â—Ź Accurate documentation of customer interactions, feedback, outcomes, and follow-ups to ensure nothing falls through the cracks.
â—Ź Reliable independent work while collaborating effectively with team members.
I have experience supporting e-commerce stores, e-learning, and SaaS companies, and I can efficiently use Gmail, Gorgias, Zendesk, GoHighLevel, Intercom, and Helpdesk. I can effectively communicate with Slack, ClickUp, Zoom, Notion, and Google Workspace.
I’m reliable, dedicated, tech-savvy, and quick to learn new systems. I genuinely love helping customers succeed. Let's discuss in detail how I can help your business and customers thrive by delivering exceptional customer experiences. Send me a message or invite me to your project today.
Joy
Steps for completing your project
After purchasing the project, send requirements so Joy can start the project.
Delivery time starts when Joy receives requirements from you.
Joy works on your project following the steps below.
Revisions may occur after the delivery date.
Join your CRM Agent
You add me to your CRM, provide your SOP, and the resource center.
Fast Respeonse
Your customers will get fast and empathetic responses to their inquiries