You will get Inbound Call Center / Customer Service Representative
Top Rated
Project details
Inbound Call Center / Customer Service Representative
Enhance your e-commerce store's customer service with my professional inbound call handling.
Why Your Store Needs a Voice Assistant
Customer Satisfaction: Quick, accurate responses keep customers happy.
Efficiency: Free up your team for core tasks.
Sales Growth: Positive experiences lead to repeat business.
Trust: Personalized service builds strong connections.
My Qualifications
Bilingual: Fluent in Spanish (SPA) and English.
Experienced: Worked with T-Mobile, Capital One, Tracfone, and MCI.
Upwork Expert: Providing high-quality support since 2016.
Services Offered
Call Handling: Manage inquiries about shipping ETAs, product details, and support.
Multilingual Support: Cater to English and Spanish-speaking customers.
Professional: Reliable service from top-tier experience.
Flexible: Adapt to your business hours and needs.
Please Note: The video provided is only a sample of my English and negotiation skills and is not representative of actual customer interactions, as no cam is involved in the services I offer.
Boost your customer experience and drive growth. Contact me today!
Enhance your e-commerce store's customer service with my professional inbound call handling.
Why Your Store Needs a Voice Assistant
Customer Satisfaction: Quick, accurate responses keep customers happy.
Efficiency: Free up your team for core tasks.
Sales Growth: Positive experiences lead to repeat business.
Trust: Personalized service builds strong connections.
My Qualifications
Bilingual: Fluent in Spanish (SPA) and English.
Experienced: Worked with T-Mobile, Capital One, Tracfone, and MCI.
Upwork Expert: Providing high-quality support since 2016.
Services Offered
Call Handling: Manage inquiries about shipping ETAs, product details, and support.
Multilingual Support: Cater to English and Spanish-speaking customers.
Professional: Reliable service from top-tier experience.
Flexible: Adapt to your business hours and needs.
Please Note: The video provided is only a sample of my English and negotiation skills and is not representative of actual customer interactions, as no cam is involved in the services I offer.
Boost your customer experience and drive growth. Contact me today!
Purpose
BusinessIndustry
Ecommerce, Retail & Wholesale, TelecommunicationsLanguage
EnglishWhat's included $12
These options are included with the project scope.
$12
- Delivery Time 1 day
- Number of Email Sends 0
- Scriptwriting
- Summary Report
Frequently asked questions
44 reviews
(35)
(6)
(3)
(0)
(0)
This project doesn't have any reviews.
CW
Carmel W.
May 19, 2026
Documentation + Customer Support
RS
Rodrigo S.
Apr 17, 2026
Customer Support Zendesk / VA
Daniel did an excellent job as a Customer Support agent for our Shopify eCommerce store. He handled Zendesk tickets efficiently, always maintaining a high level of professionalism and clear communication with customers.
He was reliable, responsive, and consistently delivered his work on time. His ability to manage a high volume of tickets while keeping quality standards was especially valuable for our operation.
Overall, a very dependable freelancer who understands customer support workflows and takes ownership of his work.
I would definitely work with Daniel again and highly recommend him to anyone looking for a skilled and responsible support agent.
He was reliable, responsive, and consistently delivered his work on time. His ability to manage a high volume of tickets while keeping quality standards was especially valuable for our operation.
Overall, a very dependable freelancer who understands customer support workflows and takes ownership of his work.
I would definitely work with Daniel again and highly recommend him to anyone looking for a skilled and responsible support agent.
ZL
Zhi L.
Feb 6, 2026
Virtual Assistant for Ecommerce Email Support
ZZ
Zana Z.
Sep 25, 2025
Customer Support Agent - Gorgias/Shopify
ZS
Zachary S.
Apr 14, 2025
Iphone/Ipad Easy Task- Argentina
About Daniel
Shopify Customer Support Specialist | Email, Orders & Returns
100%
Job Success
Rosario, Argentina - 2:14 am local time
I help Shopify stores manage customer support, handle order tracking, and process returns smoothly and efficiently.
With over 10 years of experience, I’ve worked with businesses across different industries, providing reliable email support, resolving customer issues, and keeping operations organized behind the scenes.
I’m experienced with tools like Zendesk, Gorgias, Freshdesk, HubSpot, Intercom, Slack, and more, allowing me to integrate quickly into any workflow.
If you’re looking for someone dependable, detail-oriented, and easy to work with, I’m ready to support your business and keep your customers satisfied.
Steps for completing your project
After purchasing the project, send requirements so Daniel can start the project.
Delivery time starts when Daniel receives requirements from you.
Daniel works on your project following the steps below.
Revisions may occur after the delivery date.
Order Confirmation and Initial Communication
Confirm the order with the client on Upwork. Discuss and clarify any specific requirements, expectations, and timelines. Establish the preferred communication channels and methods.
Setup and Configuration
Connect my devices (computer, headphones, microphone, etc.) with the systems and platforms required, Ensure all software and hardware are functioning correctly.