You will get Zendesk customer support help
Project details
You will get a reliable and experienced Zendesk Support Specialist who will professionally manage, organize, and resolve your customer tickets with accuracy and empathy.
With 3+ years of experience in customer support and help desk management, I help businesses maintain excellent communication and customer satisfaction through efficient ticket handling and workflow optimization.
💬 What I Offer:
✅ Ticket Resolution: Fast and friendly responses to customer inquiries via Zendesk
✅ Tagging & Organization: Proper ticket categorization, tagging, and assignment
✅ Macros & Triggers: Setup of reusable templates and automated workflows for faster replies
✅ CSAT Monitoring: Track and maintain your Customer Satisfaction scores
✅ Reports & Insights: Daily or weekly ticket performance summaries
🧩 Tools & Platforms:
Zendesk | Gorgias | Shopify | Gmail | HubSpot | Slack | Google Sheets
I specialize in helping eCommerce brands, SaaS companies, and service-based businesses streamline their Zendesk systems to improve response time, reduce backlog, and enhance customer loyalty.
Let’s make your support system smooth, fast, and stress-free — so your customers always leave happy and heard!
With 3+ years of experience in customer support and help desk management, I help businesses maintain excellent communication and customer satisfaction through efficient ticket handling and workflow optimization.
💬 What I Offer:
✅ Ticket Resolution: Fast and friendly responses to customer inquiries via Zendesk
✅ Tagging & Organization: Proper ticket categorization, tagging, and assignment
✅ Macros & Triggers: Setup of reusable templates and automated workflows for faster replies
✅ CSAT Monitoring: Track and maintain your Customer Satisfaction scores
✅ Reports & Insights: Daily or weekly ticket performance summaries
🧩 Tools & Platforms:
Zendesk | Gorgias | Shopify | Gmail | HubSpot | Slack | Google Sheets
I specialize in helping eCommerce brands, SaaS companies, and service-based businesses streamline their Zendesk systems to improve response time, reduce backlog, and enhance customer loyalty.
Let’s make your support system smooth, fast, and stress-free — so your customers always leave happy and heard!
Project Type
Ecommerce Management, Project Management, Virtual Assistance, Customer SupportWhat's included
| Service Tiers |
Starter
$5
|
Standard
$35
|
Advanced
$280
|
|---|---|---|---|
| Delivery Time | 1 day | 2 days | 7 days |
Number of Revisions | 1 | 2 | 2 |
Optional add-ons
You can add these on the next page.
Extra hours
(+ 1 Day)
+$5
Tickets
(+ 2 Days)
+$20Frequently asked questions
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GM
Gemma M.
Dec 30, 2024
Customer Support - SOP - Rep
We appreciate Qirat time given to the project and we continue to wish you well in all of your future endeavors.
About Qirat
Customer support
Lahore, Pakistan - 11:15 pm local time
I’m Qirat — a dedicated and detail-oriented Customer Support Specialist with a strong passion for helping customers, solving problems, and creating positive experiences that build loyalty and trust.
I have hands-on experience handling chat, email, and ticket-based support for digital services, eCommerce, and SaaS businesses. My focus is always on clear communication, empathy, and fast resolution — because every satisfied customer means a stronger brand.
✅ Here’s what I can do for you:
Respond to customer queries via chat, email, or helpdesk tools (Zendesk, Freshdesk, Gorgias, etc.)
Manage tickets, refunds, billing inquiries, and order tracking
Write professional, friendly, and on-brand messages
Handle CRM data entry and customer follow-ups
Work independently with strong English communication skills
💬 Why clients hire me:
Calm, polite, and patient under pressure
Reliable with consistent availability and quick response times
Always eager to learn your product/service tone and adapt accordingly
Whether you need someone for ongoing customer support, inbox management, or live chat coverage, I can help you create a seamless and professional support experience for your customers.
📩 Let’s chat about your support goals — I’ll make sure your customers always feel heard, helped, and happy.
Steps for completing your project
After purchasing the project, send requirements so Qirat can start the project.
Delivery time starts when Qirat receives requirements from you.
Qirat works on your project following the steps below.
Revisions may occur after the delivery date.
I will solve the pending tickets