You will get Zendesk & Gorgias Customer Support for Shopify eCommerce
Project details
Exceptional customer support starts with a well-organized helpdesk.
A poorly configured Zendesk workspace can lead to slow response times, missed tickets, inconsistent communication, and frustrated customers. I specialize in Zendesk setup, Shopify integration, AI automation, ticket workflows, triggers, macros, views, SLA policies, reporting, and workflow optimization to help eCommerce businesses deliver faster, more efficient support. Every setup is customized to match your business processes, reduce repetitive tasks, improve agent productivity, and create a seamless customer experience from the first inquiry to resolution. Whether you're launching a new Zendesk account or improving an existing one, I'll build a scalable support system that saves time, increases customer satisfaction, and supports business growth. Ready to streamline your customer support?
Place your order today or send me a message to discuss your Zendesk project before we get started.
A poorly configured Zendesk workspace can lead to slow response times, missed tickets, inconsistent communication, and frustrated customers. I specialize in Zendesk setup, Shopify integration, AI automation, ticket workflows, triggers, macros, views, SLA policies, reporting, and workflow optimization to help eCommerce businesses deliver faster, more efficient support. Every setup is customized to match your business processes, reduce repetitive tasks, improve agent productivity, and create a seamless customer experience from the first inquiry to resolution. Whether you're launching a new Zendesk account or improving an existing one, I'll build a scalable support system that saves time, increases customer satisfaction, and supports business growth. Ready to streamline your customer support?
Place your order today or send me a message to discuss your Zendesk project before we get started.
Industry
Business, Consumer Goods, Ecommerce, Financial Services/Banking, Health & Wellness, Logistics & Supply Chain Management, Manufacturing, Nonprofit, Retail & WholesalePlatform
BigCommerce, OsCommerce, ShopifyLanguage
EnglishWhat's included
| Service Tiers |
Starter
$20
|
Standard
$100
|
Advanced
$250
|
|---|---|---|---|
| Delivery Time | 2 days | 5 days | 10 days |
Management Duration (Days) | 2 | 5 | 10 |
Inventory Management | |||
Order Management | - | ||
Customer Assistance | - | ||
Payment Processing | |||
Product Offers & Promotions | - | - | |
Reporting | - | - |
Frequently asked questions
5 reviews
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This project doesn't have any reviews.
AO
Abdullah O.
Aug 27, 2026
Zendesk Customer Support Manager — DTC Supplement Brand
Great working with Olalekan. He was professional, easy to work with, and delivered exactly what we needed. Highly recommended.
MM
Mustapha M.
Aug 25, 2026
Zendesk Customer Support Specialist for Ticketing & Automation
He sent a message Great experience working with Olalekan. He understood our Zendesk customer support needs, worked efficiently, and communicated well throughout.
AD
Alaka D.
Aug 15, 2026
Shopify Customer Support Channels & FAQ Automation Setup
I had a great experience working with Ibrahim. He understood what I needed and completed the Zendesk setup professionally. The macros, FAQ automation, AI chatbot training and triggers were all properly configured and tested. Communication was clear, and he kept me updated throughout the project. Everything is working well, and I’m very happy with the result. I would definitely recommend his services.
TO
Taiwo O.
Jul 11, 2026
Zendesk Expert, Freshdesk Consultant for Ecommerce Brands
Ibrahim was professional, communicative, and easy to work with throughout the project. He reviewed our Zendesk support workflows, ticket routing, automations, and overall helpdesk configuration, keeping us updated at every stage. He completed the work as agreed and was responsive to feedback and questions. I appreciate his dedication and would be happy to work with him again. Highly recommended!
SA
Sidiq A.
Jun 22, 2026
Zendesk | Gorgias | Freshdesk | Customer support | Helpdesk Expert
Ibrahim was professional, communicative, and knowledgeable throughout the project.
He conducted a thorough audit, provided clear recommendations, and identified practical improvements for workflow efficiency, ticket routing, automation, SLA visibility, and reporting.
The project was completed on time, and his structured approach made the process smooth and productive.
I would gladly work with him again and recommend him for Zendesk, Gorgias, Freshdesk, and customer support optimization projects.
He conducted a thorough audit, provided clear recommendations, and identified practical improvements for workflow efficiency, ticket routing, automation, SLA visibility, and reporting.
The project was completed on time, and his structured approach made the process smooth and productive.
I would gladly work with him again and recommend him for Zendesk, Gorgias, Freshdesk, and customer support optimization projects.
About Olalekan
Shopify Customer Support Specialist | Zendesk, Gorgias & Freshdesk
100%
Job Success
Ibadan, Nigeria - 2:08 am local time
Your customers shouldn't have to wait hours for a simple answer, and your team shouldn't spend the day manually handling repetitive tickets.
I help Shopify and e-commerce brands manage customer inquiries, order tracking, shipping, returns, refunds, email, and live chat while keeping support organized and efficient. I combine hands-on customer service with Gorgias and Zendesk ticket management, workflow automation, and helpdesk optimization.
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🚫 The problems I help solve
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✅ Customer inquiries piling up across email and chat
✅Slow response and resolution times
✅ Shopify order, shipping, delivery, return, and refund issues
✅Tickets being routed to the wrong team or agent
✅ Customers receiving inconsistent responses
✅ Disorganized macros, triggers, rules, views, and automations
✅ Support workflows that are difficult to manage as order volume grows
✅ Gorgias or Zendesk setups that need cleanup and optimization
✅ Customer support processes that lack clear escalation and follow-up
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💡 How I can help
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💡Shopify E-commerce Customer Support
🌟Customer email and chat support
🌟Order tracking and order management
🌟 Shipping and delivery inquiries
🌟Returns, refunds, cancellations, and exchanges
🌟Product and order questions
🌟Customer follow-up and issue resolution
🌟Customer satisfaction and experience management
💡Gorgias Customer Support
🌟 Gorgias setup and optimization
🌟 Shopify-Gorgias integration
🌟 Macros and saved responses
🌟 Rules, automations, and ticket routing
🌟 Views and support workflows
🌟 Help Center and knowledge content
🌟 Gorgias AI Agent support and optimization
🌟 Ticket management and support efficiency
💡 Zendesk Customer Support
🌟 Zendesk configuration, setup & optimization
🌟 Email, online chat & Zendesk live chat support
🌟 Zendesk Help Center setup & optimization
🌟 Ticket routing, views & workflow automation
🌟 Triggers, macros, rules & customer response
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If your Shopify support operations is becoming difficult to manage, send me a message and tell me what you're currently struggling with. I can help identify the support bottleneck and recommend a practical way to improve your customer service workflow.
Steps for completing your project
After purchasing the project, send requirements so Olalekan can start the project.
Delivery time starts when Olalekan receives requirements from you.
Olalekan works on your project following the steps below.
Revisions may occur after the delivery date.
Project Consultation & Requirement Review
We'll discuss your business, customer support goals, Shopify store, and current Zendesk setup. I will review your workflow, identify pain points, and create a plan tailored to improve your helpdesk, ticket management, and customer experience.
Zendesk Setup & Shopify Integration
I'll configure your Zendesk workspace, connect Shopify, organize ticket fields, views, groups, forms, and channels, then build triggers, macros, automations, and business rules to streamline your customer support workflow.