You will get Zendesk setup, automation, and CX workflow optimization
Top Rated
Top Rated
Project details
I help businesses set up, clean up, and optimize Zendesk so tickets are organized, agents know what to do, and managers can track support performance with more confidence.
With this project, you can get expert support for Zendesk setup, workflow design, automation, routing, macros, SLAs, Help Center planning, reporting, integrations, and team handover.
I can help with:
Zendesk Support setup and configuration
Ticket fields, forms, views, groups, tags, and agent workflows
Triggers, automations, macros, routing, and escalation rules
SLA policy setup and workflow recommendations
Zendesk Guide / Help Center planning
Zendesk Explore reporting recommendations
Support process cleanup and documentation
Integration planning for tools like Shopify, HubSpot, Salesforce, Slack, Zapier, WhatsApp, or custom APIs
Team training and handover documentation
This project is ideal for SaaS, ecommerce, service-based, operations-heavy, and customer support teams that want a cleaner, more scalable Zendesk environment.
With this project, you can get expert support for Zendesk setup, workflow design, automation, routing, macros, SLAs, Help Center planning, reporting, integrations, and team handover.
I can help with:
Zendesk Support setup and configuration
Ticket fields, forms, views, groups, tags, and agent workflows
Triggers, automations, macros, routing, and escalation rules
SLA policy setup and workflow recommendations
Zendesk Guide / Help Center planning
Zendesk Explore reporting recommendations
Support process cleanup and documentation
Integration planning for tools like Shopify, HubSpot, Salesforce, Slack, Zapier, WhatsApp, or custom APIs
Team training and handover documentation
This project is ideal for SaaS, ecommerce, service-based, operations-heavy, and customer support teams that want a cleaner, more scalable Zendesk environment.
Project Type
Project Management, Customer Support, OtherWhat's included
| Service Tiers |
Starter
$150
|
Standard
$500
|
Advanced
$1,200
|
|---|---|---|---|
| Delivery Time | 2 days | 5 days | 10 days |
Number of Revisions | 0 | 0 | 0 |
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RB
Raphael B.
May 20, 2026
Multibrand Zendesk Launches & Optimization
We had a very positive experience working with Réda and CRM Scene on improving and restructuring our Zendesk environment.
Over time, our setup had become increasingly difficult to maintain due to multiple workflows, automations, brands, macros, and custom configurations that had been added progressively. Réda took the time to properly review the existing setup, understand the operational challenges we were facing, and identify areas that needed to be simplified and standardized.
What we appreciated most was their structured and methodical approach. Instead of making rushed changes directly in production, they clearly explained the issues, proposed solutions, documented the recommended changes, and implemented everything in a controlled and organized way. Communication throughout the project was also very smooth, and they were transparent regarding limitations, technical considerations, and best practices.
The end result was a much cleaner, more scalable, and easier-to-manage Zendesk environment for our internal teams. We would definitely recommend Réda to companies looking for experienced Zendesk specialists who can help improve operational structure and long-term maintainability.
Over time, our setup had become increasingly difficult to maintain due to multiple workflows, automations, brands, macros, and custom configurations that had been added progressively. Réda took the time to properly review the existing setup, understand the operational challenges we were facing, and identify areas that needed to be simplified and standardized.
What we appreciated most was their structured and methodical approach. Instead of making rushed changes directly in production, they clearly explained the issues, proposed solutions, documented the recommended changes, and implemented everything in a controlled and organized way. Communication throughout the project was also very smooth, and they were transparent regarding limitations, technical considerations, and best practices.
The end result was a much cleaner, more scalable, and easier-to-manage Zendesk environment for our internal teams. We would definitely recommend Réda to companies looking for experienced Zendesk specialists who can help improve operational structure and long-term maintainability.
MA
Marina A.
Dec 22, 2025
Help with optimising Zendesk SRM
PR
Pierre R.
Sep 30, 2025
Customer Service Setup for Amazon and Similar Platforms Using Gorgias
good work
MP
Megan P.
Sep 22, 2025
Zendesk Administrator & Website Chatbot Integration Specialist
Ahmad was quick and efficient and got everything done that I had requested.
JE
Jad E.
Jun 16, 2025
Zendesk Setup Expert
Would wholeheartedly recommend Ahmed!
About Ahmad Reda
Zendesk Admin, AI & Automation Expert | Business Operations Consultant
100%
Job Success
Cairo, Egypt - 3:34 am local time
Alongside my consulting work, I have held full-time roles for 7 years with major technology and fintech companies such as Huawei, where I worked across complex regional environments, enterprise operations, fintech solutions, and digital transformation initiatives.
Zendesk is my primary platform for helping businesses turn ambitious operational goals into practical, scalable systems. Over the past three years on Upwork, I’ve worked with growing companies to streamline customer support, data workflows, automation, reporting, and multi-team operations through Zendesk.
I specialize in designing and implementing sophisticated Zendesk environments for multi-brand, multi-region, and regulated businesses, with a strong focus on scalability, governance, automation, and measurable business outcomes.
My background combines IT service management, partner relationship management, fintech operations, digital strategy, and customer experience architecture. I help businesses move from fragmented processes to structured, efficient, and insight-driven operations that support long-term growth.
Steps for completing your project
After purchasing the project, send requirements so Ahmad Reda can start the project.
Delivery time starts when Ahmad Reda receives requirements from you.
Ahmad Reda works on your project following the steps below.
Revisions may occur after the delivery date.
Audit and implementation plan
-Requirements review -Audit and implementation plan -Identify the best setup approach, quick wins, and required configuration changes. -Zendesk configuration -Testing and cleanup -Handover and documentation