You will get Zendesk Setup & Training Package
Project details
Helping businesses optimize their Zendesk setup for seamless customer support! I will set up, customize, and optimize your Zendesk account to improve your customer support operations. Whether you’re a small business or a growing company, I’ll configure workflows, automation, and permissions to ensure seamless support experiences. I’ll also provide team training so your staff can use Zendesk efficiently.
Project Type
Data Entry, Project Management, Virtual Assistance, Customer Support, OtherWhat's included
| Service Tiers |
Starter
$250
|
Standard
$500
|
Advanced
$900
|
|---|---|---|---|
| Delivery Time | 3 days | 5 days | 7 days |
Number of Revisions | 1 | 2 | 3 |
4 reviews
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MG
Mitchell G.
Dec 15, 2025
Automate Sales tasks and outreach
LaToya is proactive and a great communicator. Very easy to work with and would highly recommend her!
IL
Ida L.
Apr 21, 2025
Customer Support Contractor
I had the pleasure of working with LaToya, and she was absolutely outstanding in customer support. In every interaction, she was professional, empathetic, and incredibly efficient. She consistently went above and beyond to solve issues and left customers feeling heard and valued. A true asset to any support team!
10/10 would recommend!
10/10 would recommend!
MG
Mitchell G.
Apr 1, 2025
Automate Customer Success, Tasks, and Communication!
LoTayoa is fantastic at her job - a great communicator and a diligent worker. I would highly recommend her for any operational system or automation work you need to get done.
She is a pleasure to work with as well!
She is a pleasure to work with as well!
DL
D L.
Mar 31, 2025
(US Only) E-commerce Virtual Mystery Shopper Needed 🛍️
I had an excellent experience working with LaToya. Her responsiveness to my messages and timely delivery of high-quality work exceeded my expectations. I highly recommend her if you're looking for a reliable and skilled freelancer.
About LaToya
Customer Support Operations | Automation & Workflow Consultant
100%
Job Success
Menifee, United States - 12:36 pm local time
Since 2018, I’ve been in client-facing tech roles—most recently leading support and implementation efforts for a growing SaaS startup. Here’s what I bring to the table:
🔧 What I Do Best:
• Support Automation – I build efficient workflows, macros, and chatbots to save time and reduce manual work
• API Integrations & Troubleshooting – Comfortable digging into Postman, debugging, and finding clean ways to connect your tools
• Helpdesk & CRM Setup – I’ve worked with Zendesk, HelpScout, Attio, and Trello for both support and project management
• Support Ops & Strategy – From setting up KPIs to optimizing SLAs, I help teams work smarter
• Workflow Automation – Zapier wizardry to connect your stack and eliminate busywork
• Data & Reporting – I turn support metrics into actionable insights (no fluff)
👥 A Bit About How I Work:
I’ve helped startups scale support teams from the ground up—working across support, product, and engineering to deliver great customer experiences. I don’t just troubleshoot issues; I look for ways to prevent them.
💬 Common Questions I Get:
Can you help set up Zendesk or HelpScout for our team?
Yep! I’ve been a Zendesk Admin since 2021 and have hands-on experience with HelpScout. I can help you get things up and running smoothly—automation, workflows, reporting, you name it.
Do you handle API stuff too?
Yes! I’m comfortable troubleshooting, integrating, and optimizing APIs—especially when things aren’t working quite right or you want to build something smarter.
Can you help with Zapier?
For sure. I’ve built Zaps that save hours each week, connecting tools like Trello, Attio, Slack, HelpScout, and various CRMs.
What’s your leadership background like?
I’ve built and led support teams, and even launched an Implementation & Support Engineering team from scratch. I’m big on process improvement, automation, and helping people do their best work.
If you need someone who can jump in, figure things out fast, and make your support setup a whole lot smoother, I’m your person. Let’s connect and talk through what you need. 🚀
Steps for completing your project
After purchasing the project, send requirements so LaToya can start the project.
Delivery time starts when LaToya receives requirements from you.
LaToya works on your project following the steps below.
Revisions may occur after the delivery date.
Message me
We can chat more about your project to determine what is best for yourself and team.