You will get Zendesk Starter Setup — Basic Account Implementation
Project details
Setting up Zendesk correctly from the start ensures a smooth, organized, and scalable support system. With this Starter Setup package, you’ll receive a clean, functional Zendesk environment tailored to your business, workflows, and support team.
What you get:
• Initial Zendesk Support configuration
• Connection of your support email (fully tested)
• 2–3 groups and roles for clear team structure
• Up to 5 essential triggers and 5 macros to automate routine actions
• One optimized ticket form with basic fields
• Business hours and SLA rules set for your operating schedule
• A clean, ready-to-use system your team can start using immediately
Technologies included:
Zendesk Support • Email Channel • Triggers & Macros • Ticket Forms • SLA Logic • Admin Configuration
How this helps:
You’ll reduce manual work, avoid early configuration mistakes, and provide your team with a simple and intuitive system that improves speed and consistency from day one.
Why me:
I bring senior-level Zendesk experience and understand real support operations. My setups are clean, scalable, and built to grow with your business.
What you get:
• Initial Zendesk Support configuration
• Connection of your support email (fully tested)
• 2–3 groups and roles for clear team structure
• Up to 5 essential triggers and 5 macros to automate routine actions
• One optimized ticket form with basic fields
• Business hours and SLA rules set for your operating schedule
• A clean, ready-to-use system your team can start using immediately
Technologies included:
Zendesk Support • Email Channel • Triggers & Macros • Ticket Forms • SLA Logic • Admin Configuration
How this helps:
You’ll reduce manual work, avoid early configuration mistakes, and provide your team with a simple and intuitive system that improves speed and consistency from day one.
Why me:
I bring senior-level Zendesk experience and understand real support operations. My setups are clean, scalable, and built to grow with your business.
Project Type
Ecommerce Management, Project Management, Customer Support, OtherWhat's included $150
These options are included with the project scope.
$150
- Delivery Time 3 days
- Number of Revisions 3
Optional add-ons
You can add these on the next page.
Extra channels (chat, social, WhatsApp)
(+ 1 Day)
+$40
Help Center basic setup
(+ 1 Day)
+$50
Additional macros (10)
(+ 1 Day)
+$25Frequently asked questions
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GD
Goran D.
Nov 13, 2024
Comprehensive ATS Evaluation
Pavlo is very nice and easy to talk to him. He is an experienced recruiter and proficient in using different ATSs. He has helped me a lot in my project, and I’ve had no issue working with him. If given the chance, I would love to work together again. All the best.
About Pavlo
Senior Zendesk Admin | Implementation Specialist | Omnichannel Support
Kyiv, Ukraine - 7:06 am local time
For the past several years, I’ve built full customer service ecosystems for a US-based insurance and operations-heavy organization, supporting thousands of monthly interactions across phone, email, chat, and automated channels. My work includes everything from complete Zendesk implementations to ongoing optimization, automation, and workflow redesign.
I specialize in turning messy support processes into clean, efficient, automated systems that reduce load, improve SLA performance, and give managers full visibility into operations.
⭐ What I help clients with
🧩 Zendesk Setup & Implementation
• Full instance configuration
• Ticket routing & workflows
• Groups, roles & permissions
• Triggers, automations, macros
• Fields, forms, conditional logic
• Help Center / Guide setup
• CSAT, SLA, business hours
• Talk / phone system setup
🔧 Zendesk Optimization & Cleanup
• Workflow redesign
• Reducing backlogs
• Improving routing logic
• Standardizing macros & forms
• Building scalable structures
• Removing duplicates & automation loops
🤖 CX Automation (Make.com, Zapier, API)
• Cross-tool automations (CRM, phone, internal tools)
• Auto-ticket creation & updates
• Notifications & escalations
• End-to-end process automation
🌐 Omnichannel Architecture
• Email, phone, chat, SMS, WhatsApp, social
• Unified workflows
• Consistent SLAs
• Channel-level reporting
📊 Reporting & Analytics
• Zendesk Explore dashboards
• KPI frameworks (FRT, Resolution Time, Agent Load)
• Manager, team & agent analytics
• Insight-based optimization
💡 Why clients work with me
• Strong operational mindset
• Clear documentation & communication
• End-to-end process redesign
• Experience with heavy-load operations
• Detail-oriented + fast delivery
🛠 Tech Stack
Zendesk Support, Guide, Talk, Messaging, Agent Workspace
Make.com, Zapier
Salesforce / CRM integrations
API / Webhooks
Slack automation
Google Workspace
DocuSign
Zoom Phone
Applied Epic
💼 Engagement Models
• Full Zendesk implementation
• Optimization of an existing setup
• One-time audits & cleanup
• Long-term support
• Automation projects
• Reporting & analytics setup
If you're looking for someone who can build your Zendesk the right way, fix what's broken, or automate what slows your team down — let’s connect.
Steps for completing your project
After purchasing the project, send requirements so Pavlo can start the project.
Delivery time starts when Pavlo receives requirements from you.
Pavlo works on your project following the steps below.
Revisions may occur after the delivery date.
Requirements Review & Clarification
I review the information you provided and clarify any details needed to ensure the setup aligns with your business and support workflow.
Zendesk Initial Configuration
I configure your Zendesk Support account, apply essential system settings, and prepare the environment for channel and workflow setup.