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You will get Zendesk Technical Audit and Review
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Project details
I've been administering Zendesk for the last 5 years and the last 3 years I have been implementing it full time. I'm passionate about how Zendesk operates and at the moment it's the only ticketing or support platform I offer services on. Because of this I would consider myself an expert and not just an enthusiast. With over a decade in technology career and background in System Administration I also bring a unique perspective to provide insight into how your ticket system can be better built to integrate with your technology ecosystem.
Project Type
Project Management, Customer Support, OtherWhat's included $300
These options are included with the project scope.
$300
- Delivery Time 15 days
- Number of Revisions 0
4 reviews
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AF
Amber F.
Dec 9, 2024
Zendesk Configuration Specialist Needed for Email Ticketing System
EG
Evelyn G.
Jul 11, 2024
US-based Zendesk Specialist/Developer for potential long-term engagement
KH
Kelly H.
Jun 10, 2024
Zendesk Expert Needed
Garrett is exactly what we needed and more as a Zendesk Expert, his knowledge for us as complete beginners wanting to take control of our own Customer Service offering has been invaluable. From best practices to in-depth training for agents, we've had all the support we've needed. Garrett works quickly but accurately, is always punctual and professional. He understands the intricacies of working as part of a new team on a new project and has been flexible with requests and timings. We would have no hesitation recommending Garrett or working with him again.
CW
Chelsea W.
Oct 13, 2023
Need help setting up 3CX/Zendesk integration
Garrett was very responsive and detailed in his communication. I just had a tiny bug for him to troubleshoot this time but I will keep him in mind for future needs!
About Garrett
Zendesk Expert | CX Consultant | Processes Nerd
100%
Job Success
Maiden, United States - 11:21 am local time
I've launched over a hundred Zendesk instances including all applications in the Zendesk Suite (Talk, Text, Support, Chat, Messaging, Explore, Gather). Let’s not forget the Zendesk add-on features. I love working with Agent Copilot, WFM,and even recently doing work with Advanced AI agents (Ultimate), and QA.
I've helped brands take their basic website and integrate it with Zendesk for a seamless customer support experience. I leverage my background to help clients get their emails, domains, and other platforms integrated together to improve their team's efficiency.
Along with the technical aspect I have a passion for training. If you are looking to learn a new product or be trained as a Zendesk admin.
Other experience:
MacOS, Apple iOS, Microsoft Office Administration, MS Enterprise App integrations, SSO, Email Administration, Zapier, Knots.io, Device Management, Asset Sonar, Asset Panda, Sweethawk, Tymeshift (now Zendesk WFM), Ada, AirCall, 8x8, Five9, Talkdesk, RingCentral, Textline, HTML, CSS, Zendesk third party apps.
Steps for completing your project
After purchasing the project, send requirements so Garrett can start the project.
Delivery time starts when Garrett receives requirements from you.
Garrett works on your project following the steps below.
Revisions may occur after the delivery date.
Scoping Discussion
This is for a standard Zendesk Audit. As the deliverable is for me to thoroughly audit your Zendesk instance and provide feedback. A brief kickoff call is always advised to ensure we are in agreement and any potential next steps.