You will get a professionally formatted SOP and workflow map your whole team can follow.
Project details
Most small teams run on processes that live in one person's head. When that person is busy, on leave, or gone, everything breaks.
I map your workflows end-to-end and write SOPs your whole team can follow without asking questions, not generic templates, but documentation built around how your business actually operates.
I've done this for a 9,000-customer FMCG operation and a 5-department wellness startup from scratch. I work directly with founders to turn rough internal knowledge into clean, actionable business assets.
What You Get:
• Visual Workflow Map: A bird's-eye view of your operational chain.
• Polished SOP: A structured step-by-step guide with clear visual hierarchies.
• Version Control Asset: Formatted in Google Docs/Sheets, fully editable.
How to Start:
• If your process is straightforward, click "Purchase" and drop your rough notes.
• If your workflow is complex, click "Message Me" with a brief summary first. I'll review it within the hour to confirm scope.
=> Stop letting operations depend on memory. Let’s document it for good.
I map your workflows end-to-end and write SOPs your whole team can follow without asking questions, not generic templates, but documentation built around how your business actually operates.
I've done this for a 9,000-customer FMCG operation and a 5-department wellness startup from scratch. I work directly with founders to turn rough internal knowledge into clean, actionable business assets.
What You Get:
• Visual Workflow Map: A bird's-eye view of your operational chain.
• Polished SOP: A structured step-by-step guide with clear visual hierarchies.
• Version Control Asset: Formatted in Google Docs/Sheets, fully editable.
How to Start:
• If your process is straightforward, click "Purchase" and drop your rough notes.
• If your workflow is complex, click "Message Me" with a brief summary first. I'll review it within the hour to confirm scope.
=> Stop letting operations depend on memory. Let’s document it for good.
Project Type
Project Management, OtherWhat's included
| Service Tiers |
Starter
$75
|
Standard
$150
|
Advanced
$280
|
|---|---|---|---|
| Delivery Time | 3 days | 5 days | 7 days |
Number of Revisions | 1 | 2 | 3 |
Optional add-ons
You can add these on the next page.
Fast Delivery
+$30 - $50Frequently asked questions
About Kim
Business Analyst | Process Design, Product Discovery & Growth Analytic
Ho Chi Minh City, Vietnam - 4:55 am local time
Most teams know something isn't working - conversion is low, the process breaks at handoff, the data exists but nobody trusts it. My job is to diagnose what's actually causing it, not just document the symptom.
I've done this across three environments:
- ran structured A/B experiments at a wellness startup that produced 12% conversion uplift and 15% retention improvement;
- designed a 4-tier CRM segmentation system covering 9,000 retail customers that became the sales team's operating standard;
- and led product discovery for a national competition involving MoMo (30M+ users) and KiotViet (150K+ SMEs) - identifying that onboarding drop-off was a value communication gap, not a feature problem.
I work end-to-end: root cause diagnosis, requirement gathering, wireframes, process maps, prioritization frameworks, and post-launch review.
Figma, Miro, SQL, Jira, Notion, Excel, whichever fits the problem.
If you need someone to find what's broken and build the brief to fix it, that's the work I do.
GMT+7. English fluent, Vietnamese native. Response within 3 hours during business hours.
Steps for completing your project
After purchasing the project, send requirements so Kim can start the project.
Delivery time starts when Kim receives requirements from you.
Kim works on your project following the steps below.
Revisions may occur after the delivery date.
Review your requirements and ask any clarifying questions within 24 hours
Map the workflow end-to-end and draft the SOP structure