You will get a customer journey map and an operational plan for executing it.
Project details
You will get a customer journey map via Google Sheets that you can edit and maintain at any time. You will also receive a customized plan via Google Slides that will give you step-by-step instructions for how to execute the journey via people, process and product (tools). This document will also capture the emotions you want to resolve and generate.
Language
EnglishWhat's included $2,500
These options are included with the project scope.
$2,500
- Delivery Time 5 days
- Number of Revisions 1
Optional add-ons
You can add these on the next page.
SWOT Analysis
(+ 5 Days)
+$2,500
Customer Analysis
(+ 10 Days)
+$3,800Frequently asked questions
About Sofia
CX Leader | Operator | Revenue Driver
Chicago, United States - 8:41 pm local time
With a career spanning over 13 years, I have focused on scaling B2B advertising technology start-ups. I've built, grown and scaled the following customer-facing delivery teams:
Customer Success/Account Management
Content Studios
Sales Planning
Customer Support
Education & Training
Project Management
My achievements include scaling growth from $15M to $109M across 400 clients, a 216% increase in incremental revenue, and consistently maintaining an 80 NPS score, well above the global benchmark of 32. I have increased renewal rates and shortened product adoption cycles.
Certified as an OKR Coach, I'm also great at getting internal teams aligned around goals and outcomes.
I also have extensive experience conducting, leveraging and socialzing user-research & customer research.
Steps for completing your project
After purchasing the project, send requirements so Sofia can start the project.
Delivery time starts when Sofia receives requirements from you.
Sofia works on your project following the steps below.
Revisions may occur after the delivery date.
1/2 Day Working Session - Part 1: Business Deep Dive
Together, we will dig into all aspects of your business, answering questions like: What is your core offering? How is it performing? How is it staffed and supported today? What are your goals? What is your biggest challenge?
1/2 Day Working Session - Part 2: Then We Outline Your Customer Journey
We will then outline the key interactions a customer or potential customer has with your business. We will start with how they find out about you to where they might provide a recommendation after they've used the product or service.