You will get professional SOPs, workflows, and business process documentation
Project details
Every growing business needs documented processes that keep operations running smoothly. I'll create clear, professional Standard Operating Procedures (SOPs) and workflow documentation that improve consistency, onboarding, and team productivity.
Services Included
SOP Writing
Workflow Documentation
Process Mapping
Business Documentation
Knowledge Base
Checklists
Google Docs Formatting
Deliverables
✔ SOP document
✔ Process flow
✔ Checklist
✔ Workflow guide
✔ Editable Google Doc
Services Included
SOP Writing
Workflow Documentation
Process Mapping
Business Documentation
Knowledge Base
Checklists
Google Docs Formatting
Deliverables
✔ SOP document
✔ Process flow
✔ Checklist
✔ Workflow guide
✔ Editable Google Doc
Project Type
Business ConsultingWhat's included
| Service Tiers |
Starter
$90
|
Standard
$150
|
Advanced
$230
|
|---|---|---|---|
| Delivery Time | 2 days | 4 days | 8 days |
Number of Revisions | 3 | 5 | 7 |
Optional add-ons
You can add these on the next page.
Fast Delivery
+$65 - $100
Additional Revision
+$50About Dorothy
Executive Virtual Assistant | Operations Support | Google Workspace
Port Harcourt, Nigeria - 11:38 am local time
When administrative tasks, inboxes, calendars, follow-ups, and projects start competing for your attention, important work can easily fall through the cracks.
I provide Executive Virtual Assistant and Operations Support that keeps your day-to-day business organized, your priorities moving, and your recurring processes under control. I use Google Workspace and other business systems to manage the details behind the scenes, so you can focus on clients, growth, and higher-value work.
What I can take off your plate:
* Executive & Administrative Support - inbox management, email communication, calendar management, scheduling, meeting coordination, records, and day-to-day administration
* Operations Support - task and deadline tracking, follow-ups, file management, recurring processes, and keeping projects moving
* Project Coordination - project trackers, task updates, research, documentation, reporting, and coordination across teams
* CRM & Data Management - CRM administration, data entry, record updates, lead tracking, and follow-up
* Workflow & Automation - identifying repetitive processes and building workflows that reduce manual work using tools such as Make and Zapier
* Content & Marketing Support - content scheduling, social media coordination, email marketing support, and campaign organization
* SOP & Process Documentation - creating clear, repeatable workflows and documentation that make recurring tasks easier to manage
I work best with:
Founders, CEOs, consultants, coaches, service-based businesses, growing teams, and organizations that need reliable executive support, administrative support, and operations management without adding unnecessary complexity.
Tools I work with:
Google Workspace, Microsoft Excel, Google Sheets, Google Docs, ClickUp, Asana, Notion, Trello, Airtable, HubSpot, GoHighLevel, Make, Zapier, Canva, Slack, ChatGPT, Claude, and Meta Business Suite.
My experience includes executive assistance, administrative operations, CRM management, content operations, workflow automation, and project coordination. At Falconwood Nigeria Limited, I streamlined administrative reporting workflows and improved turnaround time by 20%. I have also designed and documented lead automation workflows integrating automation tools, AI logic, Google Sheets, Trello, and automated email sequences.
Have recurring tasks, administrative work, or manual processes taking up too much of your time? Send me a message here on Upwork. I’d be happy to discuss the workflow and identify where I can take ownership.
Steps for completing your project
After purchasing the project, send requirements so Dorothy can start the project.
Delivery time starts when Dorothy receives requirements from you.
Dorothy works on your project following the steps below.
Revisions may occur after the delivery date.
Process Discovery
We'll identify the workflow or business process that needs to be documented.
Information Gathering
I'll review your existing documents, notes, recordings, or walk-throughs to understand the process.