You will get your Standard Operating Procedure or set of them faster than ever!
Rising Talent
You will get your Standard Operating Procedure or set of them faster than ever!
Rising Talent
Project details
With over 14 years of experience in (telecom) operations, I care deeply about helping startups/established companies to achieve their goals. The work is 100% high quality and original, and custom-made so to meet your specific needs.
Target Country
WorldwideWhat's included
| Service Tiers |
Starter
$110
|
Standard
$190
|
Advanced
$260
|
|---|---|---|---|
| Delivery Time | 2 days | 4 days | 7 days |
Professional Training | - | - | - |
Soft Skills Training | - | - | - |
Management Development | - | - | - |
35 reviews
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SG
Sloan G.
Mar 19, 2024
Best Recruiter Ever! (Self-Reporting)
BS
Ben S.
Feb 3, 2023
Project Management Software survey - 20 minutes only
SR
Sharai R.
Jan 21, 2023
Need operations manager to design and implement business systems.
Irena was great to work with. She came with a depth of knowledge about the system I was using. She understood what I needed and made it happen better than I could have expected. I would gladly work with her again.
TG
Tasia G.
Apr 16, 2021
Virtual Assistant needed for Administrative Tasks
Irena was great to work with. She was very knowledgeable and was always there to assist when needed.
MA
Marwan A.
Feb 28, 2021
Data Management and Digital Transformation SOPs (Standard Operating Procedures)
About Irena
Telecom Operations~Controlling~Regulations~GDPR~DataProtection_Privacy
Sarajevo, Bosnia and Herzegovina - 6:34 pm local time
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I am in charge of the operations where "now" really means "now" and where I make a decision when asked or called no matter whether being in the office or 1000 kilometers away, regardless during my lunch break or enjoying my holiday. I am in charge of a system where no-reaction will cause a serious loss of profit or even negative revenue. For the last 12 years, I am quite successfully leading telecom operations by making various decisions based on current, whether partial or detailed information.
___________ more information on my background ___________
Highly motivated and multilingual professional with 18 years of experience in telecommunications and business operations. I possess critical thinking, stress tolerance, and effective decision-making skills. My problem-solving skills are not only solution-oriented but rather implement-efficient-solution-into-the-existing-operations oriented. I can easily spot a regulation powder keg when comes to service or applications.
I lead regulatory affairs together with national and international interconnection (wholesale) while I oversee legal, HR, IT and financial departments. I am in charge of a 24/7-live-system and I always give my maximum to deliver quality results.
I hold an Associate degree in ICT and I possess various certificates starting from industrial (ie. Cisco, ITU, Mercury International) up to anti-corruption and European Commission. I am fluent in Croatian-Serbian-Bosnian, English, and Greek.
I have been working in telecommunications since 2006. During these 18 years, I have gained solid knowledge of telecommunications, business plans, and regulations. Moreover, I am experienced in project and contract management and I have followed the project management of several industrial projects (the most worth of 14M EUR).
A brief overview of my skills:
15+ years of experience in telecom. business and regulations including GDPR
15+ years of experience in writing formal letters
15+ years of experience in project/product/solution/contract management including research, analysis, feasibility studies
15+ years of experience in customer service and professional sales
15+ years of experience as an assistant to C-Suite level/stakeholders
10+ years of experience in drafting-writing-correcting policies (such as car usage, mobile phones, password protection, information security, ethics) and SOP procedures (business process flowchart, SOP - working procedure flowchart, information flowchart etc.)
10+ years of experience in creating various financial reporting template (the breakdown of revenue and expenses analysis, profit and loss (PnL) analysis of overall business or specific services, ARPU reports)
10+ years of experience in writing regulatory compliance documents (Reference Interconnection Offers (RIOs), Regulatory Impact Assessment/Analysis - RIAs, interconnection contracts
Steps for completing your project
After purchasing the project, send requirements so Irena can start the project.
Delivery time starts when Irena receives requirements from you.
Irena works on your project following the steps below.
Revisions may occur after the delivery date.
Client purchases the project and sends requirements.
When sending requirement, more details specific to the project I get, better the outcome.
I complete the (draft) project and send it Client for approval.
If needed and as per Client's instruction, the project is revised.