You will get a comprehensive UX audit with prioritized recommendations
Project details
A digital product can work technically and still leave users confused, frustrated, or unsure what to do next. I’ll provide an independent, senior-level UX audit of your web app, mobile app, SaaS product, or digital platform to identify where the experience is breaking down and what to improve.
With 20 years of experience in software and UX, I evaluate more than visual design. I look at complete user journeys, navigation, information hierarchy, workflows, terminology, interaction patterns, system feedback, error states, and other points of friction that affect usability and user confidence.
You’ll receive a practical, prioritized assessment designed to help your product and development teams take action. Significant findings connect the current experience to the UX problem, user impact, recommended experience, and priority—so your team understands not just what could be improved, but why it matters and what to do next.
This is an audit, not a full redesign. The goal is to identify the changes that can make the greatest difference to your existing product.
With 20 years of experience in software and UX, I evaluate more than visual design. I look at complete user journeys, navigation, information hierarchy, workflows, terminology, interaction patterns, system feedback, error states, and other points of friction that affect usability and user confidence.
You’ll receive a practical, prioritized assessment designed to help your product and development teams take action. Significant findings connect the current experience to the UX problem, user impact, recommended experience, and priority—so your team understands not just what could be improved, but why it matters and what to do next.
This is an audit, not a full redesign. The goal is to identify the changes that can make the greatest difference to your existing product.
Main Type
Mobile Apps, Web Apps, Website, OtherFile Format
PDF, PNGWhat's included
| Service Tiers |
Starter
$500
|
Standard
$1,200
|
Advanced
$2,000
|
|---|---|---|---|
| Delivery Time | 5 days | 7 days | 10 days |
Number of Revisions | 1 | 1 | 1 |
Source Files | - | - | - |
Frequently asked questions
About Jennifer
UX & Customer Experience Consultant | SaaS & Digital Products
Ashburn, United States - 1:09 pm local time
I bring 20+ years of experience in UX, digital product design, and online learning. For 12 years, I led UX and design for online curriculum at Stride, serving learners from kindergarten through higher education. I worked closely with product managers, developers, curriculum teams, and stakeholders to turn complex requirements and system interactions into intuitive digital experiences.
My experience includes UX and usability, user research and testing, customer experience, system and user flows, stakeholder presentations, product documentation, and translating technical concepts for non-technical audiences.
Today, I also run two online businesses, giving me hands-on experience building and supporting digital products. I work with websites, online courses, customer journeys, ecommerce, documentation, automation, and platforms including Teachery, Teachable, Shopify, and Zapier.
I’m especially good at stepping into something complicated, understanding how the pieces fit together, identifying where users are getting stuck, and making the experience clearer—for both customers and the teams supporting them.
Steps for completing your project
After purchasing the project, send requirements so Jennifer can start the project.
Delivery time starts when Jennifer receives requirements from you.
Jennifer works on your project following the steps below.
Revisions may occur after the delivery date.
Review the product and project context
I’ll review your product, target users, selected flows, goals, and any supporting materials you provide.
Evaluate the selected user flows
I’ll work through each included flow and assess navigation, usability, clarity, interaction patterns, system feedback, friction, and key states.