You will get A User Empathy Map - Uncover your user's key value drivers
Project details
You'll get a deep look at your customer's needs, pain points, and desires as they traverse all touchpoints with your services. We'll dig deep into the phases they experienced and unpack what they were doing, the tools and people involved, what they were thinking and feeling, the pain points they encountered and the insights they may uncovered. We'll provide a discussion including key moments of truth and key friction points. Also, we'll provide customer pull quotes. All of this will be built in a highly sharable Google Slides file. I'll also record the session so you can receive a zoom
Main Type
OtherFile Format
OtherWhat's included
| Service Tiers |
Starter
$4,500
|
Standard
$12,000
|
Advanced
$40,000
|
|---|---|---|---|
| Delivery Time | 2 days | 6 days | 20 days |
Number of Revisions | 1 | 1 | 1 |
Source Files |
Optional add-ons
You can add these on the next page.
Participant recruiting
(+ 2 Days)
+$750About Bjorn
Product Design Leader
Lake Oswego, United States - 12:34 pm local time
Capabilities:
Executive Leadership
Design Operations Management
Creative Direction
Workshop Strategy Planning and Facilitation
Design Strategy
Interaction Design
Interface Design
Product Strategy
Product Management
Transformational Change Management
User Research
Deliverable examples:
Experience strategy, flows, and wireframes
Interaction design specifications
Performance reviews and improvement plans
Generative ux research (e.g. contextual inquiry)
Evaluative ux research (e.g task-based usability)
C-Suite Quarterly business reviews, budgeting
Design strategy and operations management
User Scorecard, KPI Dashboards
Product roadmap planning and execution
Customer advisory trends, insights, priorities, roadmap feedback
Information architecture
Design solution specifications
Service design blueprints
Brand strategy briefs
Design thinking workshops plans, materials, facilitation, and read-outs
Achievements include:
2015 IABC Gold Quill - Merit Award winner
2014 CXPA - Innovations Award Winner
2009 Webvisionary Awards Finalist; Entertainment Category, Social Facebook Game
Steps for completing your project
After purchasing the project, send requirements so Bjorn can start the project.
Delivery time starts when Bjorn receives requirements from you.
Bjorn works on your project following the steps below.
Revisions may occur after the delivery date.
Contact and set interview date
Using calendly, I will contact your user and set a date for the interview.
Send pre-workshop prep
We want the user coming into the work shop warmed up and ready to walk through their journey with your products and services. To do this, we'll need them to consider, up front, the different milestones and phases they want to draw out.