You will get AI Chatbot UX | AI Conversation Flows, Fallback States in Figma
Project details
Most chatbots only design the happy path. When users go off script, the bot breaks, repeats itself, or dead ends and they leave frustrated. That's a UX problem, not a technology problem.
I design the complete conversation UX for AI chatbots and copilots: every flow, every fallback, every error state, and the onboarding experience that builds user trust from message one. Whether you're building a support bot, a sales assistant, or an AI copilot I map every path and design the interface for all of it.
Everything is delivered in dev ready Figma file your engineers can build from directly.
What's included:
Conversation flow mapping happy path, branches
Fallback states for low confidence, no intent match, timeout and API errors
Onboarding sequence that captures intent
Human handoff flow with clear escalation triggers and wait state design
Typing indicators, loading states and empty state screens
Figma file with named components, and full dev annotations
Mobile and desktop variants in the same file
I've designed where autonomous agents make real decisions, so I understand the trust layer most chatbot designers skip entirely. Your users won't just tolerate the bot. They'll rely on it.
I design the complete conversation UX for AI chatbots and copilots: every flow, every fallback, every error state, and the onboarding experience that builds user trust from message one. Whether you're building a support bot, a sales assistant, or an AI copilot I map every path and design the interface for all of it.
Everything is delivered in dev ready Figma file your engineers can build from directly.
What's included:
Conversation flow mapping happy path, branches
Fallback states for low confidence, no intent match, timeout and API errors
Onboarding sequence that captures intent
Human handoff flow with clear escalation triggers and wait state design
Typing indicators, loading states and empty state screens
Figma file with named components, and full dev annotations
Mobile and desktop variants in the same file
I've designed where autonomous agents make real decisions, so I understand the trust layer most chatbot designers skip entirely. Your users won't just tolerate the bot. They'll rely on it.
Main Type
Landing Pages, Mobile Apps, Web Apps, WebsiteFile Format
Figma, PNGWhat's included
| Service Tiers |
Starter
$300
|
Standard
$500
|
Advanced
$1,000
|
|---|---|---|---|
| Delivery Time | 3 days | 7 days | 9 days |
Number of Revisions | 3 | 5 | 0 |
Number of Pages | 8 | 15 | 1 |
Source Files | |||
Commercial Use | - | - | - |
Responsive Design | - | - | - |
Interactive Mockup | - | - | - |
Frequently asked questions
About Samson
Senior UI/UX & Product Designer | UX Audit | AI, SaaS & Mobile Apps
Osogbo, Nigeria - 4:08 pm local time
Instead of jumping straight into visual design, I started by identifying where users were getting stuck. I simplified complex workflows, restructured the information architecture, designed Human in the Loop AI interactions, and built a scalable design system that gave both users and developers a consistent experience.
The result was more than a visual redesign. The product became easier to learn, faster to navigate, and ready to scale confidently as new features were introduced.
This is the type of product design challenge I help founders solve every day.
I partner with founders, startups, SaaS companies, AI businesses, and enterprise teams to design products that reduce friction, improve user adoption, and create experiences people genuinely enjoy using.
Product Challenges I Help Solve
• Confusing onboarding that reduces activation
• Dashboards that overwhelm users instead of helping them make decisions
• AI products that feel like black boxes and lack user trust
• Complex workflows that slow productivity
• Inconsistent experiences as products continue to grow
• Products without scalable design systems
• Development teams that need developer ready Figma files
Rather than designing individual screens, I design complete product experiences that are intuitive, scalable, and built around how people actually work.
What I Design
AI Products & Agentic UX
I design AI experiences that help users understand, trust, and confidently interact with intelligent systems.
This includes AI assistant interfaces, multi agent dashboards, Human in the Loop workflows, approval experiences, AI reasoning visibility, confidence indicators, and real time monitoring interfaces.
SaaS Platforms & Enterprise Products
I design modern B2B products that simplify complex workflows and help teams work more efficiently.
This includes CRM platforms, ERP systems, analytics dashboards, workflow automation, admin panels, internal business tools, and enterprise software.
Web & Mobile Applications
From discovery to developer handoff, I design complete digital products including UX research, information architecture, user flows, wireframes, high fidelity interfaces, interactive prototypes, responsive web applications, and native mobile experiences for iOS and Android.
UX Audits
Already have a product?
I perform structured UX audits to identify usability issues, friction points, confusing workflows, and opportunities to improve user adoption. Every audit includes clear recommendations your product and engineering teams can implement immediately.
Design Systems
I build scalable Figma design systems with reusable components, variables, typography, spacing, documentation, and developer ready assets that help teams design and build products faster while maintaining consistency.
Industries I Work With
Artificial Intelligence
SaaS
FinTech
Healthcare
Logistics
E commerce
Education
Sports Technology
Real Estate
CRM and ERP
Enterprise Software
Marketplace Platforms
Business Impact
Good design is more than attractive interfaces.
It helps businesses launch products faster, improve user adoption, reduce support requests, increase customer confidence, and create a scalable foundation for future growth.
Every design decision I make is guided by user behaviour, business objectives, and long term product strategy.
Why Clients Choose to Work With Me
I think beyond pixels.
I understand products, workflows, and business goals before designing solutions.
Clients work with me because I focus on creating experiences that are easy to learn, intuitive to navigate, and simple for development teams to implement.
You can expect clear communication, thoughtful UX decisions, scalable design systems, developer ready Figma files, and a collaborative design process from start to finish.
If you are building an AI platform, SaaS product, enterprise dashboard, or mobile application, let's start with a conversation.
Book a 15 minute discovery call and walk me through your product, users, and biggest UX challenge. Together we'll identify where friction exists, uncover opportunities to improve usability and user adoption, and create a design strategy that supports both your business goals and your long term product vision.
Steps for completing your project
After purchasing the project, send requirements so Samson can start the project.
Delivery time starts when Samson receives requirements from you.
Samson works on your project following the steps below.
Revisions may occur after the delivery date.
Full Flows