You will get Customer Journey & Navigation Optimization
Project details
This service provides a strategy-focused review of how users experience your website, with an emphasis on customer journey, navigation clarity, and page-to-page flow.
I evaluate how real users enter your site, where they hesitate or get confused, and whether navigation and layout support fast, intuitive decision-making across desktop and mobile. The goal is to identify friction, missed opportunities, and structural issues that prevent users from reaching the right information quickly.
You’ll receive a clear, prioritized set of recommendations you can implement internally or hand off to a design or development team. This service is platform-agnostic and applies to ecommerce, service-based, B2B, and content-driven websites.
Strategy only. No visual design, wireframes, or implementation included.
I evaluate how real users enter your site, where they hesitate or get confused, and whether navigation and layout support fast, intuitive decision-making across desktop and mobile. The goal is to identify friction, missed opportunities, and structural issues that prevent users from reaching the right information quickly.
You’ll receive a clear, prioritized set of recommendations you can implement internally or hand off to a design or development team. This service is platform-agnostic and applies to ecommerce, service-based, B2B, and content-driven websites.
Strategy only. No visual design, wireframes, or implementation included.
Main Type
WebsiteFile Format
PDFWhat's included $750
These options are included with the project scope.
$750
- Delivery Time 7 days
- Number of Revisions 1
Frequently asked questions
About Don
Customer Journey & Navigation Optimization Consultant
Eagle, United States - 6:42 am local time
I help businesses identify where users get confused, hesitate, or drop off — and provide clear recommendations to improve navigation, layout, and flow so users reach the right information faster.
How I do it
My work focuses on user intent, entry points, navigation structure, and page-to-page flow. I evaluate websites across desktop and mobile to uncover friction, missed opportunities, and clarity gaps.
What clients get
Clients receive a clear, prioritized set of recommendations they can implement internally or hand off to a dev or design team. This service is platform-agnostic and works for ecommerce, service, B2B, and content sites.
Steps for completing your project
After purchasing the project, send requirements so Don can start the project.
Delivery time starts when Don receives requirements from you.
Don works on your project following the steps below.
Revisions may occur after the delivery date.
Review Context & User Goals
I review your intake responses, business goals, and target audiences to align the evaluation with real user intent and expectations.
Evaluate Website Journey & Navigation
I assess how users move through your website across desktop and mobile, identifying friction, confusion, and opportunities to improve clarity, flow, and navigation.