You will get A Multi-Tenant Contact Center Software
Rising Talent
Rising Talent
Project details
A WebRTC-based multi-tenant Contact Center solution capable of handling large call volumes and additional features on top of the standard contact center solution offerings.
Our multi-tenant contact center solution supports three user groups: (i) Super Admin, (ii) Tenant Admin, and (iii) end-user. The end-users can further be divided into 2 types: (i) supervisors and (ii) call agents. Based on the user role, users have access to certain modules of the contact center software. Here is a list of user-wise features:
Super Admin
ACL, Trunk, DID Management
Add/Remove Prompts
Tenant User Management
Tenant Admin
Agent Management (Monitoring, Allocation)
Call Management (Monitoring, Status, Prompt, Queue)
IVR Management
Campaign Management
Customer Entry
Supervisor
In-Call Actions (Barge, Whisper, Coach)
Call and Agent Monitoring
Agent Management
Call Queue Status
Agent
Client History
Script View
WebPhone Portal Sign-in
Our multi-tenant contact center solution supports three user groups: (i) Super Admin, (ii) Tenant Admin, and (iii) end-user. The end-users can further be divided into 2 types: (i) supervisors and (ii) call agents. Based on the user role, users have access to certain modules of the contact center software. Here is a list of user-wise features:
Super Admin
ACL, Trunk, DID Management
Add/Remove Prompts
Tenant User Management
Tenant Admin
Agent Management (Monitoring, Allocation)
Call Management (Monitoring, Status, Prompt, Queue)
IVR Management
Campaign Management
Customer Entry
Supervisor
In-Call Actions (Barge, Whisper, Coach)
Call and Agent Monitoring
Agent Management
Call Queue Status
Agent
Client History
Script View
WebPhone Portal Sign-in
Programming Languages
PHP, HTML & CSS, JavaScriptWhat's included $5,000
These options are included with the project scope.
$5,000
- Delivery Time 10 days
- Number of Revisions 3
About Bhaskar
Empowering Your Digital World with IT Excellence || VoIP | Custom S/W
Ahmedabad, India - 2:08 pm local time
With a strong background in the IT industry, I specialize in delivering a range of services that span the entire spectrum of Information Technology. Whether you're a business aiming to strengthen your digital presence, an entrepreneur launching a tech startup, or an individual seeking technical assistance, my expertise is here to drive your success.
My services encompass:
Software Development: From custom software solutions to mobile applications, I can create tailored software to meet your specific requirements, helping you stay ahead in a competitive digital landscape.
Web Design and Development: I design and develop visually appealing, user-friendly websites that not only captivate your audience but also function seamlessly.
IT Consulting: Leverage my expertise to make informed decisions about your IT infrastructure, from choosing the right technologies to optimizing your existing systems for efficiency.
Network Management: Optimize your network for high performance and reliability, ensuring your data flows smoothly and securely.
With a commitment to quality, innovation, and client satisfaction, I am dedicated to delivering results that exceed your expectations. Whether you require a one-time project or ongoing IT support, I'm here to provide the technical expertise you need to thrive in today's digital world.
Let's discuss how I can assist you in reaching your IT-related goals and achieving digital excellence. Contact me on Upwork today, and together, we'll unlock the full potential of your digital endeavors!
Steps for completing your project
After purchasing the project, send requirements so Bhaskar can start the project.
Delivery time starts when Bhaskar receives requirements from you.
Bhaskar works on your project following the steps below.
Revisions may occur after the delivery date.
Discuss & Deliver
We would like to connect for a quick call to discuss and define the scope.