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You will get a Top Class Helpdesk and Technical Support Services.

Rupesh J.Status: Offline
Rupesh J. Rupesh J.
4.9
Top Rated
Preview imagePreview imagePreview imagePreview image

Let a pro handle the details

Buy Support & IT services from Rupesh, priced and ready to go.
Rupesh J.Status: Offline
Rupesh J. Rupesh J.
4.9
Top Rated
Preview imagePreview imagePreview imagePreview image

Let a pro handle the details

Buy Support & IT services from Rupesh, priced and ready to go.

Project details

5+ years of solution-focused technical support Engineer with broad-based experience and hands-on skills. Highly effective support skills and cost-effective customer support strategies. I have a broad understanding of computer hardware and software, including installation, configuration, management, troubleshooting, and networking.

Allow me to assist you with tasks ranging from Exchange Online, Outlook, SharePoint Online, Microsoft Teams, etc

Services:

•Manage all IT requests which are logged in IT Ticketing tool. This includes classification, taking approvals, assigning to L2/L3 support, follow up with them until closure.
•Technical analysis of all the unknown/ new types of Incidents and Service Requests and assist to create a knowledge base
•Assessing the severity, impact, and risk of incidents and escalating to the L2/L3 teams, whenever required.
•Adopt IT processes and policies during day-to-day support.
•Handling IT project activities assigned to you.
•Identify and communicate the problem areas based on the incoming incidents.

I look forward to working with you in providing excellent customer service.
Support & IT Services
Cloud Services, Helpdesk & Technical Support
Device
Desktop/Laptop
Operating System
Windows
Cloud Platforms
Amazon Web Services, IaaS, Google Cloud Platform, Microsoft Azure

What's included $199

These options are included with the project scope.

$199
  • Delivery Time 1 day
  • Number of Revisions 5
    • Remote Connection Support
    • Documentation
Optional add-ons You can add these on the next page.
Creation Of Knowledge Base Article
+$20
4.9
17 reviews
94% Complete
(16)
6% Complete
(1)
1% Complete
(0)
1% Complete
(0)
1% Complete
(0)

TP

Teri P.
5.00
Apr 1, 2026
Comm EN M365 Admin Support - Bronze Grateful for your contributions and support to the team.

TP

Teri P.
5.00
Nov 3, 2025
Comm EN M365 Admin Support - Bronze Excellent work, consistently delivering quality work.

RZ

Rita Z.
5.00
Jun 2, 2025
Trials Nurturing Migrations M365 Admin Support - OPS Lead Thank you for being part of the team! Your new contract is ready now.

RZ

Rita Z.
5.00
Apr 7, 2025
Trials Nurturing Migrations M365 Admin Support - OPS Lead Thank you for your hard work and dedication to the program!

RZ

Rita Z.
5.00
Feb 24, 2025
Trials Nurturing Proactive M365 Admin Support - Team Lead Promoted from Team Lead to Ops Lead. Congratulations!
Rupesh J.Status: Offline

About Rupesh

Rupesh J.Status: Offline
Experienced Teams Devices Lead, Technical Specialist Lead, IT Support
100% Job Success
4.9  (17 reviews)
Nasik, India - 6:35 pm local time
Seasoned IT Operations and Incident Management professional with over 8 years of global experience in service delivery, process excellence, and technical leadership. Proven expertise in Lean Six Sigma, automation, and driving KPI/SLA compliance to boost operational efficiency and customer satisfaction. Skilled in leading cross-functional teams, managing large-scale projects, and implementing continuous improvement initiatives. Recently promoted to Operations Lead at Microsoft, managing SMB migrations and scaling support teams for enhanced customer journeys. Certified in ITIL V4 and Six Sigma Green Belt, with a solid track record in incident resolution and strategic process optimization.

Core Competencies
✅ Operations Management & Service Delivery
✅ Process Excellence & Lean Six Sigma (DMAIC)
✅ Continuous Improvement & Automation
✅ SLA / KPI Governance and Reporting
✅ Stakeholder Engagement & Communication
✅ Project Management & Strategic Planning
✅ ServiceNow Reporting & Administration
✅ Team Leadership & Talent Development
✅ CSAT & DSAT Improvement Programs
✅ Global IT Support & Escalation Management
✅ Incident Management

Steps for completing your project

After purchasing the project, send requirements so Rupesh can start the project.

Delivery time starts when Rupesh receives requirements from you.

Rupesh works on your project following the steps below.

Revisions may occur after the delivery date.

Step 1

Identify the problem.

2nd step

Establish a theory of probable cause

Review the work, release payment, and leave feedback to Rupesh.