You will get CRM helpdesk setup for Zendesk, Freshdesk, Intercom, HubSpot, Zoho CRM
Rising Talent
Project details
Are you trying to organize customer support, reduce missed tickets, improve response time, or move from scattered inboxes into a proper CRM/helpdesk system?
I will help you set up, customize, and optimize your CRM or helpdesk platform so your team can manage customer inquiries, tickets, leads, conversations, automations, and reporting in one clean system.
I work with Zendesk, Freshdesk, Intercom, HubSpot, Zoho CRM, Zoho Desk, Gorgias, Freshchat, Freshsales, Freshworks CRM, Salesforce, Deskpro, and similar customer support tools.
My services include CRM setup, helpdesk configuration, ticketing workflows, email support setup, live chat setup, ticket routing, tags, statuses, priorities, custom fields, macros, canned responses, SLA rules, escalation workflows, knowledge base setup, help center structure, chatbot setup, customer portal setup, data import, third-party integrations, dashboards, reporting, testing, documentation, and team handoff.
The goal is simple: a cleaner support system, faster team response, better customer experience, and fewer manual support tasks.
I will help you set up, customize, and optimize your CRM or helpdesk platform so your team can manage customer inquiries, tickets, leads, conversations, automations, and reporting in one clean system.
I work with Zendesk, Freshdesk, Intercom, HubSpot, Zoho CRM, Zoho Desk, Gorgias, Freshchat, Freshsales, Freshworks CRM, Salesforce, Deskpro, and similar customer support tools.
My services include CRM setup, helpdesk configuration, ticketing workflows, email support setup, live chat setup, ticket routing, tags, statuses, priorities, custom fields, macros, canned responses, SLA rules, escalation workflows, knowledge base setup, help center structure, chatbot setup, customer portal setup, data import, third-party integrations, dashboards, reporting, testing, documentation, and team handoff.
The goal is simple: a cleaner support system, faster team response, better customer experience, and fewer manual support tasks.
Project Type
Customer SupportWhat's included
| Service Tiers |
Starter
$50
|
Standard
$150
|
Advanced
$600
|
|---|---|---|---|
| Delivery Time | 3 days | 5 days | 7 days |
Number of Revisions | 0 | 0 | 0 |
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ZA
Zabeth A.
Apr 10, 2026
Make.com Automation Expert Needed for CRM & API Workflow (Shopify + HubSpot + Slack)
Great work from Mariam. She fixed API errors, cleaned up workflows, and resolved HubSpot data issues. Everything now runs smoothly with accurate sync. Reliable and skilled in Make automation and CRM integration.
About Mariam
CRM & Helpdesk Expert | Zendesk, Intercom, Zoho, HubSpot, Freshdesk
Surulere, Nigeria - 11:24 pm local time
⭐⭐⭐⭐⭐
“Honestly, Mariam is one of the greatest people to work with. She just started a lifelong working relationship with me, and her work is top-tier. I will continue to work with her.”
✅ 𝐙𝐨𝐡𝐨 𝐎𝐧𝐞, 𝐙𝐨𝐡𝐨 𝐃𝐞𝐬𝐤, 𝐙𝐨𝐡𝐨 𝐂𝐫𝐞𝐚𝐭𝐨𝐫, 𝐙𝐨𝐡𝐨 𝐁𝐨𝐨𝐤𝐬, 𝐙𝐨𝐡𝐨 𝐀𝐧𝐚𝐥𝐲𝐭𝐢𝐜𝐬, 𝐙𝐨𝐡𝐨 𝐅𝐥𝐨𝐰 & 𝐃𝐞𝐥𝐮𝐠𝐞 𝐀𝐮𝐭𝐨𝐦𝐚𝐭𝐢𝐨𝐧
✅ 𝐂𝐑𝐌, 𝐇𝐞𝐥𝐩𝐝𝐞𝐬𝐤 & 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 𝐀𝐮𝐭𝐨𝐦𝐚𝐭𝐢𝐨𝐧 𝐒𝐩𝐞𝐜𝐢𝐚𝐥𝐢𝐬𝐭
✅ 𝐈𝐧𝐭𝐞𝐫𝐜𝐨𝐦, 𝐙𝐞𝐧𝐝𝐞𝐬𝐤, 𝐅𝐫𝐞𝐬𝐡𝐝𝐞𝐬𝐤, 𝐙𝐨𝐡𝐨 𝐂𝐑𝐌, 𝐇𝐮𝐛𝐒𝐩𝐨𝐭 & 𝐆𝐨𝐫𝐠𝐢𝐚𝐬
✅ 𝐖𝐨𝐫𝐤𝐟𝐥𝐨𝐰 𝐀𝐮𝐭𝐨𝐦𝐚𝐭𝐢𝐨𝐧, 𝐀𝐈 𝐀𝐠𝐞𝐧𝐭𝐬, 𝐀𝐏𝐈 𝐈𝐧𝐭𝐞𝐠𝐫𝐚𝐭𝐢𝐨𝐧𝐬 & 𝐖𝐞𝐛𝐡𝐨𝐨𝐤𝐬
I help businesses audit, implement, optimize, automate, and integrate CRM and customer support systems.
Over the last 3 years, I've worked on CRM, helpdesk, customer support, automation, and integration projects for 20+ businesses using 𝐙𝐞𝐧𝐝𝐞𝐬𝐤, 𝐈𝐧𝐭𝐞𝐫𝐜𝐨𝐦, 𝐅𝐫𝐞𝐬𝐡𝐝𝐞𝐬𝐤, 𝐙𝐨𝐡𝐨 𝐂𝐑𝐌/𝐙𝐨𝐡𝐨 𝐎𝐧𝐞, 𝐇𝐮𝐛𝐒𝐩𝐨𝐭, 𝐆𝐨𝐫𝐠𝐢𝐚𝐬, 𝐆𝐨𝐇𝐢𝐠𝐡𝐋𝐞𝐯𝐞𝐥, 𝐅𝐫𝐞𝐬𝐡𝐬𝐚𝐥𝐞𝐬, 𝐚𝐧𝐝 𝐏𝐢𝐩𝐞𝐝𝐫𝐢𝐯𝐞.
𝐏𝐫𝐨𝐯𝐞𝐧 𝐂𝐑𝐌 & 𝐇𝐞𝐥𝐩𝐝𝐞𝐬𝐤 𝐄𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞
✓ 3+ Years of CRM & Helpdesk Experience
✓ 20+ Businesses Supported
✓ Multiple End-to-End CRM & Helpdesk Implementations
✓ CRM, Support, Automation, Integration & Reporting Systems Built
✓ Experience Across Zoho, HubSpot, Zendesk, Intercom, Freshdesk & More
𝐌𝐘 𝐖𝐎𝐑𝐊 𝐈𝐍𝐂𝐋𝐔𝐃𝐄𝐒:
𝐂𝐑𝐌 𝐒𝐞𝐭𝐮𝐩, 𝐈𝐦𝐩𝐥𝐞𝐦𝐞𝐧𝐭𝐚𝐭𝐢𝐨𝐧 & 𝐎𝐩𝐭𝐢𝐦𝐢𝐳𝐚𝐭𝐢𝐨𝐧
✓ CRM setup and implementation
✓ CRM architecture and data structure
✓ Sales pipelines and deal stages
✓ Lead management and lifecycle stages
✓ Lead routing and ownership rules
✓ Workflow automation
✓ Reporting and dashboards
✓ CRM migration and data migration
𝐙𝐞𝐧𝐝𝐞𝐬𝐤, 𝐈𝐧𝐭𝐞𝐫𝐜𝐨𝐦 & 𝐅𝐫𝐞𝐬𝐡𝐝𝐞𝐬𝐤 𝐇𝐞𝐥𝐩𝐝𝐞𝐬𝐤 𝐒𝐞𝐭𝐮𝐩
✓ Ticketing system implementation
✓ Inbox and ticket routing
✓ Triggers, automations and macros
✓ SLAs and escalation workflows
✓ Knowledge Base / Help Center setup
✓ CSAT and customer experience workflows
✓ Reporting and support dashboards
✓ Email, chat, WhatsApp, SMS and phone support
𝐀𝐈 𝐀𝐠𝐞𝐧𝐭𝐬 & 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 𝐀𝐮𝐭𝐨𝐦𝐚𝐭𝐢𝐨𝐧
Intercom Fin AI • Zendesk AI Agents • Zoho Zia • SalesIQ • Gorgias Automation • Chatbots
I use AI and automation to reduce repetitive work, improve response times, qualify leads faster, and streamline customer support.
𝐂𝐑𝐌 & 𝐇𝐞𝐥𝐩𝐝𝐞𝐬𝐤 𝐈𝐧𝐭𝐞𝐠𝐫𝐚𝐭𝐢𝐨𝐧𝐬
REST APIs • Webhooks • OAuth • Zapier • Make • n8n • Zoho Flow
I integrate CRM and support systems with Shopify, Slack, Stripe, WhatsApp, Calendly, Klaviyo, Jira, Twilio, Aircall, and other third-party applications.
𝐑𝐞𝐩𝐨𝐫𝐭𝐢𝐧𝐠 & 𝐃𝐚𝐬𝐡𝐛𝐨𝐚𝐫𝐝𝐬
I build reporting for pipeline performance, lead conversion, ticket volume, response times, SLA performance, agent workload, CSAT, and customer support operations.
𝐀𝐮𝐝𝐢𝐭𝐬, 𝐂𝐥𝐞𝐚𝐧𝐮𝐩𝐬 & 𝐌𝐢𝐠𝐫𝐚𝐭𝐢𝐨𝐧𝐬
I audit existing CRM and helpdesk systems, identify gaps, optimize workflows, troubleshoot integrations, restructure systems, and handle CRM or helpdesk migrations.
I build CRMs and support systems that keep working long after I log off. Everything is documented, and every workflow gets a loom walkthrough. If I got hit by a bus tomorrow, your system would still run Monday morning, and your team would know exactly how.
Message me with what’s broken, what you’ve tried, and what needs to work by when. I’ll tell you what I’d fix first, how I’d approach it, and what it will actually cost, no discovery-call-sales-pitch theater.
📩 𝐋𝐞𝐭'𝐬 𝐟𝐢𝐱 𝐲𝐨𝐮𝐫 𝐂𝐑𝐌 𝐚𝐧𝐝 𝐬𝐮𝐩𝐩𝐨𝐫𝐭 𝐬𝐲𝐬𝐭𝐞𝐦.
𝐋𝐨𝐨𝐤𝐢𝐧𝐠 𝐟𝐨𝐫𝐰𝐚𝐫𝐝 𝐭𝐨 𝐡𝐞𝐚𝐫𝐢𝐧𝐠 𝐟𝐫𝐨𝐦 𝐲𝐨𝐮 𝐬𝐨𝐨𝐧.
𝐂𝐑𝐌 𝐄𝐱𝐩𝐞𝐫𝐭 | 𝐂𝐑𝐌 𝐂𝐨𝐧𝐬𝐮𝐥𝐭𝐚𝐧𝐭 | 𝐂𝐑𝐌 𝐈𝐦𝐩𝐥𝐞𝐦𝐞𝐧𝐭𝐚𝐭𝐢𝐨𝐧 | 𝐂𝐑𝐌 𝐀𝐮𝐭𝐨𝐦𝐚𝐭𝐢𝐨𝐧 | 𝐙𝐞𝐧𝐝𝐞𝐬𝐤 𝐄𝐱𝐩𝐞𝐫𝐭 | 𝐙𝐞𝐧𝐝𝐞𝐬𝐤 𝐀𝐝𝐦𝐢𝐧𝐢𝐬𝐭𝐫𝐚𝐭𝐨𝐫 | 𝐈𝐧𝐭𝐞𝐫𝐜𝐨𝐦 𝐄𝐱𝐩𝐞𝐫𝐭 | 𝐈𝐧𝐭𝐞𝐫𝐜𝐨𝐦 𝐅𝐢𝐧 𝐀𝐈 | 𝐅𝐫𝐞𝐬𝐡𝐝𝐞𝐬𝐤 𝐄𝐱𝐩𝐞𝐫𝐭 | 𝐙𝐨𝐡𝐨 𝐂𝐑𝐌 𝐄𝐱𝐩𝐞𝐫𝐭 | 𝐙𝐨𝐡𝐨 𝐎𝐧𝐞 | 𝐇𝐮𝐛𝐒𝐩𝐨𝐭 𝐄𝐱𝐩𝐞𝐫𝐭 | 𝐇𝐞𝐥𝐩𝐝𝐞𝐬𝐤 | 𝐓𝐢𝐜𝐤𝐞𝐭𝐢𝐧𝐠 𝐒𝐲𝐬𝐭𝐞𝐦 | 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 | 𝐖𝐨𝐫𝐤𝐟𝐥𝐨𝐰 𝐀𝐮𝐭𝐨𝐦𝐚𝐭𝐢𝐨𝐧 | 𝐀𝐈 𝐀𝐠𝐞𝐧𝐭𝐬 | 𝐀𝐏𝐈 𝐈𝐧𝐭𝐞𝐠𝐫𝐚𝐭𝐢𝐨𝐧 | 𝐑𝐄𝐒𝐓 𝐀𝐏𝐈 | 𝐖𝐞𝐛𝐡𝐨𝐨𝐤𝐬 | 𝐂𝐑𝐌 𝐌𝐢𝐠𝐫𝐚𝐭𝐢𝐨𝐧 | 𝐃𝐚𝐭𝐚 𝐌𝐢𝐠𝐫𝐚𝐭𝐢𝐨𝐧 | 𝐑𝐞𝐩𝐨𝐫𝐭𝐢𝐧𝐠 & 𝐃𝐚𝐬𝐡𝐛𝐨𝐚𝐫𝐝𝐬
Steps for completing your project
After purchasing the project, send requirements so Mariam can start the project.
Delivery time starts when Mariam receives requirements from you.
Mariam works on your project following the steps below.
Revisions may occur after the delivery date.
CRM & Helpdesk Scope Review
Review your platform, support process, ticket flow, users, integrations, and setup goals.
System Setup & Configuration
Configure account settings, inboxes, users, fields, tags, statuses, ticket forms, and views.