You will get Amazon connect Call center (Basic to Advance)

Name: You will get Amazon connect Call center (Basic to Advance)
Availability: InStock

Md Nazim U.

4.9

Md Nazim U.

4.9

Project details

Project description
- Configured AWS connect call center from scratch
- Configured IVR / Extension/ Voice Message
- Hands-on work on other AWS service to utilize in AWS conenct like- Lamda, dynamodb, Lex, Transcribe, CloudFormation, Cognito, cloudwatch

Programming Languages

JavaScript, Python

What's included

Service Tiers	Starter $1,500	Standard $3,000	Advanced $6,000
Delivery Time	5 days	10 days	21 days
Number of Revisions	1	1	1
Design Customization	-	-	-
Content Upload	-	-	-
Responsive Design	-	-	-
Source Code	-	-	-

Frequently asked questions

4.9

55 reviews

95% Complete

(52)

4% Complete

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2% Complete

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AI Phone Agent Developer – Vapi + Twilio + CRM Integration

Amazon Connect Expert – Production Contact Center + CRM Integration

EVV IVR

Amazon Connect Audit Set Up on Pinpoint

CCaaS Telephony Solutions Architect Nazim was great to work with. He is extremely conscientious, always available and very thorough. We will work with Nazim much more in the near future. BR

About Md Nazim

AI Voice Agent/AWS Connect/Twilio/Vapi/Make/N8N/Call Center Expert

76% Job Success

4.9 (55 reviews)

Kuala Lumpur, Malaysia - 9:52 am local time

I’m a high‐performing, strategic‐thinking and highly skilled Contact center, Omni Channel (AI, Voice, IVR, Chat, SMS) and cloud technology professional with more than fourteen years of experience in the Information Technology, Telecommunication & BPO industry. I’m adept at assessing needs, generating options, and implementing solutions in collaboration with clients and stakeholders. Enormous experience on omnichannel Contact Center and Cloud Contact center technology solution design and architecture, administration, configuration, customer experience, IP Telephony & Unified Communication & Video conferencing deployment, IVR call flow design, business automation, writing technical documents, user manual, etc. I am well‐versed in all phases of projects, including defining plan, implementation, and quality assurance.

I would be immensely delighted to help individuals, organizations, or society. I believe I could solve any complex, technological problems in my domain that challenge my intellect and fire my imagination.

My Core Competencies:
- Building AI Assistant (Vapi/Bland/Retell.ai)
- Automation (Make.com/ N8N)
- Amazon connect build and customization for omnichannel
- Twilio Flex and Flex plugin development
- Build custom use cases for Voice/Video/Chat/SMS using Twilio API's
- Cisco Webex Call Center
- Cloud Contact Center
- AWS Services (Connect, Kenisis, lambda, Cloudfront, Lex, Transcribe, Polly, S3 )
- Avaya Aura Contact Center solution (CM, CMS, AES, AAEP, AIC, ACR, SM, SMGR, SBC)
- IVR development (Avaya dialog designer, Genesys Studio, Twilio studio, AWS connect contact flow)
- DB (MS SQL, MySql & Dynamo DB)
- JavaScript, Python
- API (REST, SOAP)

Let's embark on a journey of success together, where innovation meets practicality, and possibilities are limitless.

Steps for completing your project

After purchasing the project, send requirements so Md Nazim can start the project.

Delivery time starts when Md Nazim receives requirements from you.

Md Nazim works on your project following the steps below.

Revisions may occur after the delivery date.

Call flow finalize

You will provide necessary call flow.

Call flow development & customization

actual developemnt