You will get Assist to fix your Desktop/Laptop issues | Bilingual Support (Fr/En)
Project details
🚀 Service Overview:
Hi! I’m Donald, a certified IT professional with a Bachelor’s in Computer Science and 5+ years of hands-on experience in hardware/software maintenance, technical training, and bilingual (French/English) customer support. I help businesses and individuals resolve tech issues swiftly, optimize systems, and empower teams through tailored training.
🔧 What I Deliver:
IT Maintenance: Virus removal, network setup, hardware repairs, and system optimization.
Technical Training: Workshops on Microsoft Office, cybersecurity basics, and IT best practices.
Bilingual Support: Fluent French/English communication for seamless global collaboration.
âś… Why Choose Me?
Fast Turnaround: 24-hour emergency support available.
Proven Results: Trained 50+ users, boosted client satisfaction by 15% at KOUKOS TECHNOLOGY.
Certifications: CompTIA A+ (in progress) and Cisco IT Essentials.
📩 Let’s Connect!
Need a tech problem solved or a team trained? Message me today for a free consultation.
đź“Ť Open to Remote & On-Site Projects Worldwide
“Your tech challenges, solved with precision and care.”
Hi! I’m Donald, a certified IT professional with a Bachelor’s in Computer Science and 5+ years of hands-on experience in hardware/software maintenance, technical training, and bilingual (French/English) customer support. I help businesses and individuals resolve tech issues swiftly, optimize systems, and empower teams through tailored training.
🔧 What I Deliver:
IT Maintenance: Virus removal, network setup, hardware repairs, and system optimization.
Technical Training: Workshops on Microsoft Office, cybersecurity basics, and IT best practices.
Bilingual Support: Fluent French/English communication for seamless global collaboration.
âś… Why Choose Me?
Fast Turnaround: 24-hour emergency support available.
Proven Results: Trained 50+ users, boosted client satisfaction by 15% at KOUKOS TECHNOLOGY.
Certifications: CompTIA A+ (in progress) and Cisco IT Essentials.
📩 Let’s Connect!
Need a tech problem solved or a team trained? Message me today for a free consultation.
đź“Ť Open to Remote & On-Site Projects Worldwide
“Your tech challenges, solved with precision and care.”
Support & IT Services
CRM Customization & Development, Data Recovery, Helpdesk & Technical Support, ConsultationDevice
Desktop/LaptopOperating System
WindowsWhat's included
| Service Tiers |
Starter
$50
|
Standard
$150
|
Advanced
$250
|
|---|---|---|---|
| Delivery Time | 3 days | 2 days | 1 day |
Number of Revisions | 1 | 3 | 5 |
Remote Connection Support | - | ||
Documentation | - | - |
Optional add-ons
You can add these on the next page.
Remote Connection Support
+$10
Documentation
+$5About Tchouankam
IT Support| IT Maintenance and Repair | Proofreader and Copywriter
Douala, Cameroon - 7:53 am local time
About Me
Hi there! I’m Tchouankam Donald Paulin, a passionate and detail-oriented IT specialist from Cameroon with a Bachelor’s Degree in Fundamental Computer Science (University of Douala, 2019). Over the past five years, I’ve honed my skills in IT maintenance, technical training, and customer service, delivering reliable solutions that keep businesses running smoothly. Whether it’s troubleshooting complex systems, training teams on cutting-edge tools, or providing bilingual (French/English) support, I thrive on turning technical challenges into opportunities for growth.
What I Offer
âś… IT Maintenance & Repair:
Diagnose and resolve hardware/software issues (PCs, servers, networks).
Perform system updates, backups, and security optimizations.
Reduce downtime with proactive maintenance strategies.
âś… Technical Training & User Support:
Train individuals/teams on software (Microsoft Office, OS management) and hardware best practices.
Simplify complex concepts for non-technical audiences (50+ users trained).
âś… Bilingual Customer Service & Sales Support:
Bridge technical and business needs as a former IT sales agent.
Deliver polished, client-focused communication in French and English.
âś… Leadership & Collaboration:
Managed a 120-member youth initiative, organizing workshops on ethics and civic responsibility.
Excel in team-driven environments and high-pressure troubleshooting.
Why Work With Me?
🔧 Proven Track Record: At KOUKOS TECHNOLOGY, I boosted client satisfaction by 15% through rapid technical support and tailored sales solutions.
🎓 Hands-On Educator: As a trainer at TP Bureautique Center, I slashed user error rates by 30% with clear, engaging workshops.
🌍 Global Mindset: Open to remote collaborations worldwide, with a knack for adapting to diverse client needs.
Technical Toolkit
Hardware: PC/Server Repair | Network Configuration | Peripheral Troubleshooting
Software: Windows/Linux OS | SQL | Virtualization Basics | Antivirus Solutions
Tools: Remote Support Software | CRM Systems | Microsoft 365 Admin
Certifications (In Progress)
CompTIA A+ | Cisco IT Essentials
Let’s Connect!
I’m seeking clients who value precision, reliability, and a human touch in their IT operations. Whether you need:
A technician to maintain your systems flawlessly,
A trainer to upskill your team, or
A bilingual expert to bridge technical and customer-facing gaps—
📩 Message me today! Let’s discuss how I can help your business thrive with technology that just works.
“Technology should empower, not complicate. Let’s simplify your success.” 🚀
Steps for completing your project
After purchasing the project, send requirements so Tchouankam can start the project.
Delivery time starts when Tchouankam receives requirements from you.
Tchouankam works on your project following the steps below.
Revisions may occur after the delivery date.
Initial Consultation
Activity: Free 15-minute discovery call/chat to discuss needs. Ask targeted questions (e.g., “Is this a recurring issue?”). Deliverable: Summary email outlining the project scope, timeline, and cost.
Proposal & Agreement
Activity: Submit a formal proposal via Upwork (fixed price or hourly terms). Finalize payment terms, deadlines, and deliverables. Deliverable: Signed contract/Upwork agreement.