You will get Brand Voice Audit & AI Knowledge Base for Customer Support
Project details
Most AI customer support tools fail because they sound generic — they answer questions correctly but in the wrong voice, and that breaks your brand. I solve that fast and cheap. I will analyze your FAQ, About page, and recent customer replies to extract your brand voice rules: tone, register, banned phrases, signature expressions, and the specific way your team handles common situations. The output is a one-page voice guide — pure plug-and-play instructions that work with any LLM (ChatGPT, Claude, Gemini) or AI agent platform (n8n, Make, Zapier, custom code). Higher tiers add 5 ready-touse AI prompts tuned to your voice (WISMO, returns, restock, product Q's, refund) and a structured knowledge base built from your FAQ, return policy, shipping policy, and product catalog — also plug and-play for any AI agent. This is a low-risk way to get production-ready AI customer support output without committing to a full agent build. Many clients use this as a stepping stone before commissioning a full system.
AI Development Type
Knowledge RepresentationWhat's included
| Service Tiers |
Starter
$150
|
Standard
$300
|
Advanced
$500
|
|---|---|---|---|
| Delivery Time | 3 days | 5 days | 7 days |
Number of Revisions | 1 | 2 | 3 |
AI Model Integration | - | ||
Detailed Code Comments | - | - | |
Knowledge Graph | - | - | - |
Model Documentation | |||
Ontology | - | - | - |
Source Code | - | ||
Taxonomy | - | - |
Frequently asked questions
About Stella
AI Agent Developer | n8n + Claude/GPT Customer Support Automation
Ottawa, Canada - 3:32 am local time
What makes them production-grade (not chatbots): every agent follows the same proven pattern. Webhook to small-model classifier to parallel tool calls (live Shopify lookup, KB retrieval, refund guard) to a brand-voice drafter (Claude Sonnet) to an independent confidence judge gating auto-sends at 0.85, then either auto-send or Slack escalation with Approve, Reject, and Edit buttons.
The agent never invents order numbers, tracking links, restock dates, or refund commitments — it quotes from your real Shopify data and your grounded KB only. Anything risky (refunds over a set amount, address changes after fulfillment, lawyer or chargeback keywords, VIP-tagged customers) always escalates to a human.
Before going live, I run dry-run mode against your last 200 plus historical tickets and share a full accuracy report so you see exactly which intents to trust day one. After launch, you get a daily Slack digest covering volume, auto-resolve rate, top intents, and escalations cleared, plus documentation your team can use to update prompts and the KB themselves. No lock-in.
Stack: n8n (cloud or self-hosted on Hetzner / DigitalOcean), Anthropic Claude (Sonnet 4.5, Haiku), OpenAI (GPT-4o, GPT-4o-mini), Shopify Admin API, Slack, Supabase pgvector, Gorgias and Zendesk webhooks, Klaviyo, JavaScript, Python.
Typical engagement: 5,000 to 15,000 dollar fixed-price builds, 2 to 4 weeks from kickoff to live. Optional 750 dollar per month retainer covers KB updates, prompt tuning, and weekly accuracy reviews. Cancel any time after 90 days, no lock-in. Available US Eastern hours.
If your support inbox is falling behind and you want an agent that sounds like your brand and never makes things up, send me a message. I'll look at your FAQ and one recent ticket exchange before quoting, so the proposal is specific to your store, not a template.
Steps for completing your project
After purchasing the project, send requirements so Stella can start the project.
Delivery time starts when Stella receives requirements from you.
Stella works on your project following the steps below.
Revisions may occur after the delivery date.
Audit
Audit your FAQ, About page, and recent customer replies to extract voice rules
Brand voice
Draft brand voice guide and confirm with you