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You will get Call center Platform Customization

Nizeyimana J.Status: Offline
Nizeyimana J.
Preview image

Let a pro handle the details

Buy Web Application Programming services from Nizeyimana, priced and ready to go.
Nizeyimana J.Status: Offline
Nizeyimana J.
Preview image

Let a pro handle the details

Buy Web Application Programming services from Nizeyimana, priced and ready to go.

Project details

The customer's call center platform customization requirements encompass various aspects to enhance operational efficiency and customer experience. The platform must offer seamless support across multiple channels, including calls, emails, chats, and social media interactions. Customizable IVR functionality is vital to guide callers effectively, while skill-based routing ensures optimal agent-customer matches. Real-time reporting and analytics are essential for tracking call queues, agent performance, and customer satisfaction.

Integration with existing CRM systems empowers agents with relevant customer data. The platform should facilitate call recording, monitoring, and integration with knowledge bases. Automated call distribution evenly allocates calls among agents, and outbound calling capabilities support follow-ups and sales activities. A customizable reporting dashboard aids managerial oversight of key performance indicators. Security features and compliance with regulations are paramount for protecting customer data.
Programming Languages
JavaScript
Coding Expertise
Cross Browser & Device Compatibility, W3C Markup Validation Service, Design
What's included
Service Tiers Starter
$30
Standard
$150
Advanced
$300
Delivery Time 60 days 45 days 30 days
Number of Revisions
15Unlimited
Number of Pages
21050
Design Customization
Content Upload
-
-
Responsive Design
Source Code
Nizeyimana J.Status: Offline

About Nizeyimana

Nizeyimana J.Status: Offline
Senior Software Engineer
Kigali, Rwanda - 1:34 am local time
🚀 Hi! I'm Jado, a software Engineer with experience building modern apps using Next.js, Nest.js, Node.js, React, and Tailwind CSS. I create clean, responsive designs and love building features that solve real problems.

🧪 I also write robust tests using Playwright and Jest to ensure high performance and quality.

What I can do for you:

Build dashboards, admin panels, CRMs

Convert Figma designs to responsive UI

Fix bugs, speed up loading times

Automate testing with Playwright

✅ 100% Job Success (when you have one)
Let’s build something awesome. I’m ready to start today.

Steps for completing your project

After purchasing the project, send requirements so Nizeyimana can start the project.

Delivery time starts when Nizeyimana receives requirements from you.

Nizeyimana works on your project following the steps below.

Revisions may occur after the delivery date.

Creating Dashboard

creating a dashboard by establishing charts and reports for previous activities and live status

Review the work, release payment, and leave feedback to Nizeyimana.