You will get every enquiry captured, routed and followed up automatically
Project details
Most leads are not lost to price. They are lost to a form that emails an inbox nobody watches, a WhatsApp message seen at midnight, and an Instagram DM that never reaches the person who could have closed it.
This connects those channels to one place and makes the handover automatic. An enquiry arrives, gets formatted, gets scored against the questions that actually matter to you, and lands in front of the right person - with a chase if nobody replies. On the higher tiers it writes into your CRM so nothing has to be retyped.
I build with n8n, Make or Zapier depending on what you already pay for, and I will tell you honestly if your existing stack already does this and you do not need me.
The important part is the failure path. Most automations look fine until one step breaks quietly and a week of leads disappears without anyone noticing. I draw that path, test it, and hand you a written note of what happens when something fails and who gets told.
Message me with how enquiries reach you today and I will tell you which tier fits before you order.
This connects those channels to one place and makes the handover automatic. An enquiry arrives, gets formatted, gets scored against the questions that actually matter to you, and lands in front of the right person - with a chase if nobody replies. On the higher tiers it writes into your CRM so nothing has to be retyped.
I build with n8n, Make or Zapier depending on what you already pay for, and I will tell you honestly if your existing stack already does this and you do not need me.
The important part is the failure path. Most automations look fine until one step breaks quietly and a week of leads disappears without anyone noticing. I draw that path, test it, and hand you a written note of what happens when something fails and who gets told.
Message me with how enquiries reach you today and I will tell you which tier fits before you order.
Programming Languages
JavaScript, PythonWhat's included
| Service Tiers |
Starter
$85
|
Standard
$225
|
Advanced
$450
|
|---|---|---|---|
| Delivery Time | 4 days | 6 days | 9 days |
Number of Revisions | 1 | 2 | 3 |
Install Script | |||
Test Script | |||
Task Automation |
About Chin
AI Automation & Lead Conversion | WhatsApp, CRM & Booking Systems
Kuala Lumpur, Malaysia - 8:18 pm local time
Most businesses don't have a lead problem. They have a response problem. The enquiry arrives at 7:40pm while you're with a client, and by the time you see it someone else has already replied. I close that gap, and then I close the next one.
I work inside the property industry in Malaysia, so I understand enquiry routing, agent assignment, viewing bookings and follow-up pipelines operationally — not just technically.
WHAT I BUILD MOST OFTEN
• AI assistants on WhatsApp (official Meta Cloud API), Instagram, Messenger, Telegram and website chat
• Lead qualification and routing, so your team only speaks to serious prospects
• Booking and appointments — the customer picks a slot, it confirms and writes to your calendar
• Enquiries into Google Sheets, HubSpot, Pipedrive or your existing CRM
• Automated follow-up when a lead goes quiet
• Multi-language replies — English, Chinese, Malay
AND ALSO, BECAUSE MOST PROJECTS NEED IT
• Web apps, internal tools and dashboards — the thing your team actually clicks on
• Web scraping and data enrichment at scale, with the checks that stop it silently returning junk
• API and webhook integrations between systems that were never designed to talk
• Document and PDF processing — extract, structure, file, report
• Scheduled jobs and monitoring, so it keeps running when nobody is watching
• Data analysis, backtesting and reporting — including trading and financial data
• Fixing and finishing automations somebody else started and abandoned
STACK
Python · Node.js · TypeScript · React · n8n · Make (Integromat) · Zapier · WhatsApp Cloud API · OpenAI and Claude APIs · HubSpot · Pipedrive · Airtable · Google Sheets and Apps Script · Postgres · Supabase · REST and GraphQL · Playwright · Docker · Linux and Windows servers
HOW I WORK
I start with one contained workflow rather than a six-week build — capture, qualify, record, assign, reply. You see it working end to end before we scope anything larger.
And I tell you when automation is the wrong answer. Some processes are cheaper to leave alone, and you are better off knowing that before you pay for a build.
CERTIFIED ON THE CRM SIDE, NOT JUST THE CODE
HubSpot Academy certified in Inbound, Inbound Sales, Email Marketing, Content Marketing, Digital Marketing and AEO Fundamentals.
That matters for one reason. Most automation work dies at the CRM. The bot fires correctly, the data lands in the wrong property, and six weeks later nobody trusts the pipeline enough to use it. I know how lifecycle stages, lists, workflows and email deliverability are meant to be set up, so what I build still makes sense to whoever is reading the reports after I hand it over.
IF THIS IS YOUR FIRST TIME HIRING ON UPWORK
That is completely fine and it does not make you a harder client to work with. It usually just means you want to know you are not about to send money to a stranger and hear nothing back.
So we start small. One clearly defined piece of work, a fixed price, a short deadline. You see how I write, how quickly I reply, and whether the thing actually works. If you are happy we scope the rest from there. If you are not, you have risked very little and you found out early.
I will also put the scope in writing before you pay anything, so we both know exactly what done means.
Tell me which part of your week keeps eating hours, and I will tell you honestly whether it can be automated and what it would take.
Steps for completing your project
After purchasing the project, send requirements so Chin can start the project.
Delivery time starts when Chin receives requirements from you.
Chin works on your project following the steps below.
Revisions may occur after the delivery date.
Map where leads leak today
We list every place an enquiry can arrive and every place one currently gets lost. That map is the spec - I do not start building until you agree it matches reality.
Build the routing and test it live
I build the flow, connect your inbox, sheet or CRM, and push real test enquiries through end to end - including the failure path, so you see what happens when something breaks.