You will get Excel Expert | Data Analysis, Dashboard & Automation | Sheets
Rising Talent
Rising Talent
Project details
Excel Expert & Data Analyst turning raw, messy data into clear,
actionable business intelligence. I build custom dashboards, automate
recurring reports & create data models that save hours of manual work
every single week.
SERVICES:
✅ Custom Excel dashboards (slicers, pivot tables, dynamic charts & KPI cards)
✅ Advanced formulas: VLOOKUP, XLOOKUP, INDEX/MATCH, SUMIFS, array formulas
✅ VBA macro automation (eliminate repetitive tasks & human error)
✅ Power Query & Power Pivot / DAX for advanced data modeling
✅ Google Sheets automation, formulas & Apps Script integrations
✅ Financial models: budgets, forecasts, P&L statements & KPI trackers
✅ Data cleaning, deduplication, validation & normalization
✅ Sales tracking, CRM spreadsheets & pipeline management dashboards
✅ Looker Studio / Google Data Studio reporting & visualization
Whatever your data challenge — inventory, HR, sales, finance or
operations — I build the exact solution your business needs, clean,
scalable and fully documented.
💼 TOOLS: Excel │ Google Sheets │ VBA │ Power Query
│ Looker Studio
📩 Describe your data challenge — FREE 15-min scoping call.
actionable business intelligence. I build custom dashboards, automate
recurring reports & create data models that save hours of manual work
every single week.
SERVICES:
✅ Custom Excel dashboards (slicers, pivot tables, dynamic charts & KPI cards)
✅ Advanced formulas: VLOOKUP, XLOOKUP, INDEX/MATCH, SUMIFS, array formulas
✅ VBA macro automation (eliminate repetitive tasks & human error)
✅ Power Query & Power Pivot / DAX for advanced data modeling
✅ Google Sheets automation, formulas & Apps Script integrations
✅ Financial models: budgets, forecasts, P&L statements & KPI trackers
✅ Data cleaning, deduplication, validation & normalization
✅ Sales tracking, CRM spreadsheets & pipeline management dashboards
✅ Looker Studio / Google Data Studio reporting & visualization
Whatever your data challenge — inventory, HR, sales, finance or
operations — I build the exact solution your business needs, clean,
scalable and fully documented.
💼 TOOLS: Excel │ Google Sheets │ VBA │ Power Query
│ Looker Studio
📩 Describe your data challenge — FREE 15-min scoping call.
What's included
| Service Tiers |
Starter
$45
|
Standard
$100
|
Advanced
$180
|
|---|---|---|---|
| Delivery Time | 3 days | 4 days | 5 days |
Number of Pages Mined/Scraped | 5 | 20 | 50 |
Number of Sources Mined/Scraped | 1 | 3 | 5 |
Number of Revisions | 1 | 1 | 1 |
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MS
Massimiliano S.
Mar 31, 2025
Social Media & Content Manager spécialisé(e) IT
LB
Lucas B.
Sep 16, 2024
Assistant Francophone pour Gestion Administrative
About Lienkoun Gael
Customer Support | Community Manager & Tech-Savvy Virtual Assistant
100%
Job Success
Ouagadougou, Burkina Faso - 7:54 am local time
Your customers deserve more than quick replies from the first ticket to the last follow-up, by DM, email, or phone. 7 years of end-to-end relationship management means I don't just respond. I retain.
With deep expertise in CRM, client communication, complaint resolution, social media management, and community building, I've handled high-volume support queues, de-escalated tense situations, onboarded customers, run content calendars, and built engagement systems that generate genuine brand loyalty (Europe, Canada, Francophone Africa).
I don't just respond to issues — I build the systems that prevent them: SOPs, knowledge bases, canned responses, escalation workflows, and CSAT reporting structures that make your operations scalable and measurable.
➤ WHY CLIENTS CHOOSE ME
✔ Proven Customer Relations Background — Experience across customer service, after-sales support, complaint handling, and account management. I reduce backlog, lower churn, and turn negatives into loyalty.
✔ French-First, English-Ready — Native French speaker with professional written English. Serving Francophone markets (France, Belgium, Canada, West Africa) and English-speaking clients with clarity and efficiency.
✔ Social Media & Content Savvy — Content calendars, captions, visuals, and DM/comment engagement that keeps your audience active and brand consistent.
✔ Calm Under Pressure — High-volume inbox? Escalated client? Public complaint? I handle sensitive situations with empathy that protects your brand at every touchpoint.
✔ Process Builder — SOPs, macros, onboarding flows, FAQ pages, and escalation matrices your team can rely on.
✔ Autonomous & Reliable — I operate independently, flag issues proactively, and communicate with full transparency.
➤ CUSTOMER SUPPORT & CLIENT RELATIONSHIP MANAGEMENT
- Email Support & Ticket Resolution (Zendesk, Freshdesk, Intercom, Help Scout, Gmail)
- Live Chat Support & Real-Time Assistance (Tidio, LiveChat, Crisp)
- Complaint Handling, Conflict Resolution & Escalation Management
- Customer Onboarding, Success Follow-Up & Churn Reduction
- Order Management, Refund Processing & After-Sales Service
- B2B & B2C Account Management & Client Relationship Follow-Up
- FAQ Writing, Knowledge Base Creation & Internal SOP Development
- CSAT Surveys & NPS Program Management
- French (Native) | English (Written & Conversational Support)
➤ SOCIAL MEDIA MANAGEMENT
- Content Calendar Planning & Scheduling (Instagram, Facebook, LinkedIn)
- Caption Writing, Post Copy & Visual Coordination (Canva, Adobe Suite)
- Comment & DM Engagement Across Platforms
- Growth & Retention Strategy, Performance Tracking & Reporting
- Brand Voice Consistency Across Channels
➤ COMMUNITY MANAGEMENT
- Facebook Group & Page Moderation & Member Engagement
- WhatsApp Business, Telegram & Discord Community Management
- Instagram & LinkedIn Comment Moderation & DM Management
- Online Reputation Monitoring & Brand Voice Enforcement
- Member Feedback Collection, Synthesis & Stakeholder Reporting
➤ VIRTUAL ASSISTANT & ADMINISTRATIVE SUPPORT
- Data Entry, Processing & Verification (Excel, Google Sheets, Word, Google Docs)
- PowerPoint & Google Slides Presentation Design & Formatting
- Google Forms & Microsoft Forms — Creation, Logic & Setup
- Document Formatting, Proofreading & Copy Editing (EN/FR)
- English ↔ French Translation (documents, emails, marketing content)
- Web Research, Competitive Intelligence & Structured Reporting
- File Organization & Digital Archiving (Google Drive, Dropbox, Notion)
- Calendar Management, Appointment Scheduling & Email Inbox Management
- Internet Research, Lead List Building & Data Cleaning
- AI-Assisted Task Execution (ChatGPT, Claude, Gemini) for speed, accuracy & quality
➤ TOOLS & PLATFORMS
- Support & CRM: Zendesk | Freshdesk | Intercom | Help Scout | HubSpot | Zoho CRM
- Social & Community: Meta Business Suite | Discord | WhatsApp Business | LinkedIn
- Design: Canva | Photoshop | Illustrator | InDesign
- Productivity: Notion | Trello | Asana | Google Workspace | Microsoft 365
- AI Tools: ChatGPT | Claude | Gemini
- Storage & Collab: Google Drive | Dropbox | Zoom | Google Meet
🎯 Ready to simplify your operations and elevate your customer experience?
Whether you need a dedicated customer support agent, a social media or community manager, or a reliable virtual assistant for administrative and multitask support, i adapt to your needs and deliver measurable results that protect your brand and grow your business. Message me, i respond within 24h and offer a free 15-min discovery call to discuss your project and find the best way to help.
Steps for completing your project
After purchasing the project, send requirements so Lienkoun Gael can start the project.
Delivery time starts when Lienkoun Gael receives requirements from you.
Lienkoun Gael works on your project following the steps below.
Revisions may occur after the delivery date.
Clarify expectations
An optional kickoff call or message exchange is held to clarify expectations.
Final delivery
A preview or draft is shared for initial feedback before final delivery.