You will get remote IT support and troubleshooting
Project details
Computer down? Network acting up? Software won't cooperate? I'll connect remotely, diagnose the problem, and fix it — while explaining what went wrong so it doesn't happen again.
I'm a Technical Support Engineer for a global technology manufacturer. Troubleshooting complex technical problems under pressure is literally my day job. I bring that same level of expertise to every session.
What makes me different:
• I fix the root cause, not just the symptom
• I explain what I'm doing in plain language — no geek-speak
• Fast, focused sessions that respect your time
• If I can't fix it, you'll know exactly why and what to do next
• Certified: CompTIA Security+ | Cisco Certified Support Technician
• U.S.-based veteran — straightforward and reliable
No runaround. No upselling you things you don't need. Just fast, honest tech support.
I'm a Technical Support Engineer for a global technology manufacturer. Troubleshooting complex technical problems under pressure is literally my day job. I bring that same level of expertise to every session.
What makes me different:
• I fix the root cause, not just the symptom
• I explain what I'm doing in plain language — no geek-speak
• Fast, focused sessions that respect your time
• If I can't fix it, you'll know exactly why and what to do next
• Certified: CompTIA Security+ | Cisco Certified Support Technician
• U.S.-based veteran — straightforward and reliable
No runaround. No upselling you things you don't need. Just fast, honest tech support.
What's included
| Service Tiers |
Starter
$35
|
Standard
$65
|
Advanced
$130
|
|---|---|---|---|
| Delivery Time | 1 day | 2 days | 3 days |
Number of Revisions | 0 | 1 | 2 |
Remote Connection Support | |||
Documentation | - |
Optional add-ons
You can add these on the next page.
Fast Delivery
+$30 - $40
Additional Revision
+$15
System Optimization
(+ 1 Day)
+$40
Ongoing Support Plan
(+ 1 Day)
+$100Frequently asked questions
About Javier
IT Support & Network Security Specialist | Security+ | Cisco Certified
Waco, United States - 9:50 am local time
What I bring to your project:
• CompTIA Security+ certified (DoD 8140 compliant)
• Cisco Certified Support Technician (CCST)
• Daily hands-on experience supporting enterprise hardware and software
• Clear communication — I explain technical issues in plain language
Services I offer:
→ Network setup, configuration, and troubleshooting
→ Firewall and security audits for small businesses
→ Remote IT support and help desk services
→ Wi-Fi optimization and access point configuration
→ Cybersecurity assessments and recommendations
→ Hardware/software troubleshooting and repair
→ VPN setup and remote access configuration
→ Documentation and IT policy creation
I'm based in Central Texas and available for remote work as well as on-site projects in the Waco/Killeen/Temple area.
Availability: Evenings and weekends (Central Time). I travel for my full-time role, so I schedule all
sessions in advance to ensure dedicated, focused time for your project.
Veteran-owned. Reliable. Responsive.
Steps for completing your project
After purchasing the project, send requirements so Javier can start the project.
Delivery time starts when Javier receives requirements from you.
Javier works on your project following the steps below.
Revisions may occur after the delivery date.
Review issue details and confirm remote access method
I'll review your issue description and confirm how we'll connect — TeamViewer, AnyDesk, or another method. I can walk you through setup if needed.
Schedule remote session at a time that works for the client