You will get Service Cloud Implementation, Workflow Automation, Apex Development, LWC
Top Rated
Project details
I am a Salesforce Certified Admin, Platform Developer I, and Platform App Builder with 5+ years of experience implementing and optimizing Salesforce Service Cloud. I help companies automate workflows, manage processes, and connect data across Salesforce and third-party apps. I’ve completed 25+ Salesforce projects, including advanced automation, Apex triggers, Lightning Web Components (LWC), and integrations that improve efficiency and visibility.
I work on Service Cloud setup, custom objects and fields, workflow and approval automation, assignment and escalation rules, reporting and dashboards, Lightning components, process builder, flows, and multi-department process configuration. I also integrate Service Cloud with Sales Cloud, Marketing Cloud, Tableau/Einstein Analytics, and external apps like Shopify, WooCommerce, Slack, QuickBooks, and more.
My focus is on making Salesforce Service Cloud a centralized platform for managing business processes, automating tasks, and connecting your Salesforce ecosystem with external systems. If you need Service Cloud implementation, workflow automation, Apex development, LWC, or integrations, I can help deliver results efficiently.
I work on Service Cloud setup, custom objects and fields, workflow and approval automation, assignment and escalation rules, reporting and dashboards, Lightning components, process builder, flows, and multi-department process configuration. I also integrate Service Cloud with Sales Cloud, Marketing Cloud, Tableau/Einstein Analytics, and external apps like Shopify, WooCommerce, Slack, QuickBooks, and more.
My focus is on making Salesforce Service Cloud a centralized platform for managing business processes, automating tasks, and connecting your Salesforce ecosystem with external systems. If you need Service Cloud implementation, workflow automation, Apex development, LWC, or integrations, I can help deliver results efficiently.
Support & IT Services
Cloud Services, CRM Customization & Development, Helpdesk & Technical Support, Consultation, OtherDevice
Desktop/LaptopOperating System
WindowsCloud Platforms
Amazon Web Services, Google Cloud Platform, SalesforceWhat's included
| Service Tiers |
Starter
$79
|
Standard
$499
|
Advanced
$999
|
|---|---|---|---|
| Delivery Time | 1 day | 30 days | 30 days |
Number of Revisions | 0 | 0 | 0 |
Remote Connection Support | - | - | - |
Documentation |
Optional add-ons
You can add these on the next page.
Fast Delivery
+$1
Additional Hours
+$125
56 reviews
(48)
(5)
(2)
(1)
(0)
This project doesn't have any reviews.
BA
Brian A.
Jun 19, 2026
Zoho One Platform Integration Specialist
Working with Usama and his development team was an excellent experience from start to finish. They demonstrated strong expertise in the Zoho ecosystem and consistently delivered high quality work across our CRM implementation and custom development projects.
One of the things that stood out most was their communication. The team was highly responsive, provided regular progress updates, clearly explained technical concepts, and quickly addressed questions or concerns. We always knew where the project stood and what the next steps were.
The project remained on schedule, and the team did an outstanding job managing timelines, milestones, testing, and issue resolution. When challenges arose, they approached them professionally and worked through solutions without causing delays.
From Zoho CRM configuration and workflow automation to custom development and integrations, the team showed a deep understanding of the platform and best practices. Their technical skills, attention to detail, and commitment to delivering a successful outcome were evident throughout the engagement.
I would confidently recommend Usama and his team to anyone looking for experienced Zoho developers who communicate well, stay organized, meet deadlines, and genuinely care about project success. We look forward to working with them again on future phases of our technology roadmap.
One of the things that stood out most was their communication. The team was highly responsive, provided regular progress updates, clearly explained technical concepts, and quickly addressed questions or concerns. We always knew where the project stood and what the next steps were.
The project remained on schedule, and the team did an outstanding job managing timelines, milestones, testing, and issue resolution. When challenges arose, they approached them professionally and worked through solutions without causing delays.
From Zoho CRM configuration and workflow automation to custom development and integrations, the team showed a deep understanding of the platform and best practices. Their technical skills, attention to detail, and commitment to delivering a successful outcome were evident throughout the engagement.
I would confidently recommend Usama and his team to anyone looking for experienced Zoho developers who communicate well, stay organized, meet deadlines, and genuinely care about project success. We look forward to working with them again on future phases of our technology roadmap.
JA
John A.
Mar 30, 2026
Zoho Expense Set up
Usama was excellent to work with. He was responsive, professional, and genuinely collaborative throughout the project. As we progressed, I realized we needed to shift direction within our CRM setup, and Usama adapted immediately, no hesitation, no complaints. He took the feedback in stride, course-corrected quickly, and made sure the final result aligned exactly with what I was looking for.
His flexibility, problem-solving mindset, and commitment to getting it right really stood out. I’d absolutely recommend him and would work with him again.
His flexibility, problem-solving mindset, and commitment to getting it right really stood out. I’d absolutely recommend him and would work with him again.
DT
Dmitrii T.
Mar 27, 2026
Zoho CRM: Full Sales Funnel Setup + Multi-Tool Integrations (Kommo, Stripe, Calendly, WhatsApp)
AP
Allan P.
Feb 23, 2026
Zoho Integration Repairs
Usama is my go-to freelancer for anything Zoho and integration related. I''ve worked with him multiple times, and I will continue to work with him as the need arises. Highly recommend!
MD
Michael D.
Feb 23, 2026
P-Force Leads Modification and Executive Leads Addition
Very professional and work was completed on time
About Usama
Web Solutions | Zoho & Salesforce | Automation & Integrations
93%
Job Success
Lahore, Pakistan - 10:30 pm local time
🎓𝗘𝗻𝘁𝗲𝗿𝗽𝗿𝗶𝘀𝗲 𝗖𝗥𝗠 𝗖𝗼𝗻𝘀𝘂𝗹𝘁𝗮𝗻𝘁 🧑🏻💻 𝗭𝗼𝗵𝗼 & 𝗦𝗮𝗹𝗲𝘀𝗳𝗼𝗿𝗰𝗲 𝗘𝘅𝗽𝗲𝗿𝘁
I have helped 50+ businesses optimize operations through expert Zoho One implementation, Salesforce automation, and custom integrations that deliver 30-60% efficiency gains.
𝗪𝗵𝗮𝘁 𝗜 𝗯𝗿𝗶𝗻𝗴:
▪️Zoho expertise: CRM, Creator, Analytics, Projects, Desk, Campaigns.
▪️Salesforce expertise: Custom objects, Flows, Apex, dashboards, migrations.
▪️Integrations: HubSpot, Zapier, Google Suite, Typeform, Trados, EHR systems, and more.
▪️Automation: From lead assignment and onboarding to reporting and compliance tracking.
▪️Data clarity: Clean imports, reliable analytics, and dashboards that decision-makers actually use.
𝗭𝗢𝗛𝗢:
▪️Complete Zoho One ecosystem implementation and optimization
▪️Advanced Deluge scripting for custom business logic and automation
▪️Custom portal development and user experience enhancement
▪️Seamless integrations with VoIP systems (RingCentral, Vonage, Zoho Voice, Dialpad)
▪️Industry-specific solutions for real estate, healthcare, legal, tourism, and entertainment
𝗦𝗔𝗟𝗘𝗦𝗙𝗢𝗥𝗖𝗘:
▪️Certified Administrator, Platform Developer I, and App Builder
▪️Sales Cloud, Service Cloud, Marketing Cloud, and Data Cloud implementation
▪️Lightning Web Components (LWC) and Apex development
▪️Einstein CRM setup and AI-powered automation
▪️Enterprise-level integrations and data migration
𝗜𝗻𝘁𝗲𝗴𝗿𝗮𝘁𝗶𝗼𝗻 𝗦𝗽𝗲𝗰𝗶𝗮𝗹𝗶𝘇𝗮𝘁𝗶𝗼𝗻𝘀:
▪️E-commerce platforms (Shopify, WooCommerce) with automated order processing
▪️Marketing automation and lead nurturing workflows
▪️Financial system integrations (QuickBooks, Xero) with automated invoicing
▪️Custom API development for third-party application connectivity
𝗖𝗹𝗶𝗲𝗻𝘁 𝗦𝘂𝗰𝗰𝗲𝘀𝘀 𝗛𝗶𝗴𝗵𝗹𝗶𝗴𝗵𝘁𝘀:
▪️Automated lead assignment in Zoho CRM for a SaaS firm (response times cut by 60%).
▪️Built Zoho Creator + Analytics dashboards for a retail client (centralized sales data, reduced reporting errors by 80%).
▪️Implemented Salesforce + HubSpot integration for a SaaS company (improved lead conversion and alignment between sales & marketing).
▪️Delivered end-to-end Zoho solution for a global telehealth platform (streamlined HR, payroll, compliance, and patient care).
▪️Migrated customer data from Zoho to Salesforce with custom mapping (error-free transition).
If your CRM feels under-utilized, clunky, or disconnected, I can help streamline it into a system that actually supports your team’s goals. Let’s make your CRM work for you, not against you.
Best Regards
𝙐𝙨𝙖𝙢𝙖 𝘽𝙖𝙗𝙖𝙧
Steps for completing your project
After purchasing the project, send requirements so Usama can start the project.
Delivery time starts when Usama receives requirements from you.
Usama works on your project following the steps below.
Revisions may occur after the delivery date.
Discovery Meeting
To gather requirments and understand the existing setup.