You will get VoIP Support | Handled with the same care you give to those who matter most
Top Rated
Top Rated
Project details
As a Top Rated freelancer leading a trusted team of rising talents, we bring more than technical skills. We bring purpose, urgency, and results that move your business forward.
Still remember the fire from the day you first dreamed and launched your business? We do! And we show up with that same hunger and heart. Every project we take on is treated like it’s for someone we truly value.
We do not believe in one-size-fits-all. We design and implement VoIP systems tailored to your operations, your team, and your customers. From intelligent routing to CRM integration, every step is built for clarity, growth, and support that lasts.
We do more than complete tasks. We build systems that simplify and scale with you. If you are ready for a partner who listens, leads, and delivers with heart, message me now. I will personally walk you through the next step.
Let us build it right, together.
Still remember the fire from the day you first dreamed and launched your business? We do! And we show up with that same hunger and heart. Every project we take on is treated like it’s for someone we truly value.
We do not believe in one-size-fits-all. We design and implement VoIP systems tailored to your operations, your team, and your customers. From intelligent routing to CRM integration, every step is built for clarity, growth, and support that lasts.
We do more than complete tasks. We build systems that simplify and scale with you. If you are ready for a partner who listens, leads, and delivers with heart, message me now. I will personally walk you through the next step.
Let us build it right, together.
Support & IT Services
Cloud Services, CRM Customization & Development, Helpdesk & Technical Support, ConsultationDevice
Server/HostingOperating System
iOSCloud Platforms
Alibaba Cloud, Amazon Web Services, Google Cloud Platform, IBM Cloud, Oracle, SaaS, SAP, OtherWhat's included $500
These options are included with the project scope.
$500
- Delivery Time 1 day
- Number of Revisions 0
- Remote Connection Support
- Documentation
Frequently asked questions
14 reviews
(11)
(1)
(1)
(1)
(0)
This project doesn't have any reviews.
JS
Jeff S.
Jul 3, 2026
Ring Central Expert to help with our account
John was a big help with our Ring Central account and getting it optimized. Highly recommend!
JD
Jose D.
Jun 1, 2026
Dialpad Phone System Setup Review (Data Analytics)
The freelancer stopped responding, he overcharged me for something he did in a few minutes, and expected us to respond and give him login codes at 4 am in the morning. If you plan to work with US companies, you should adapt your schedule to your client's timezone.
AS
Antonio S.
May 4, 2026
RingCentral Admin Center Setup and Optimization
AA
Abdulrahman A.
Apr 27, 2026
UCaaS support needed
JD
Jose D.
Apr 16, 2026
30 minute consultation
John provided expert advice and clear next steps for addressing our current issues. He took the time to understand our specific needs and is now putting together a tailored proposal for us. A very helpful and straightforward consultation.
About John Rey
Award-Winning VoIP & Technical Support Specialist | 14+ Years In-Serv
96%
Job Success
Panabo, Philippines - 6:51 pm local time
John Rey Wesin, a Top Rated Freelancer with over 13 years of BPO experience, has successfully delivered 30+ VoIP and telephony projects for global clients. Renowned for speed, precision, and reliability, I am a VoIP & Unified Communications Specialist dedicated to providing swift and reliable telecommunication solutions. My career, which began as a Frontline Agent and progressed to a Team Lead, has refined my skills in balancing customer experience with technical resolution, earning recognition as one of the top RingCentral Technical Representatives.
What I Offer on Upwork:
BPO / Call Center Career (2009–2022)
Career Progression: Promoted from Frontline Agent to SME, then to Team Lead.
Frontline Agent: Provided support for high-volume US accounts; consistently ranked in the Top 10% CSAT scores.
SME / Technical Mentor: Became SME after 2 years for expertise in VoIP & network troubleshooting; handled escalations, provided floor support, and trained 50+ agents.
Team Lead: Managed 15-20 agents; improved team resolution rate by 25% and reduced handling time by 15%. Recognized as a Top RingCentral Technical Representative.
VoIP & Unified Communications Specialist | RingCentral, Vonage, eVoice, Zoom Phone (2023–2025)
VoIP Expertise: Successfully executed projects involving RingCentral, Vonage, eVoice, and Zoom Phone, proficient in SMS compliance, auto attendants, call flows, voicemail, and team training.
Proven Track Record: Known for achieving 5.0-star ratings due to my professionalism, reliability, and clear communication. I consistently deliver results from setup to full operational status within 24-48 hours.
Educational Approach: My leadership philosophy includes not just configuration but empowering teams through knowledge transfer and training, ensuring long-term client success.
Flexible Collaboration: Adaptable to US-friendly hours and skilled in engaging with both executive leadership and frontline staff.
✅ Highlights with Client Feedback
RingCentral SMS & Auto Attendant Setup: Resolved SMS registration in one attempt after 30+ client attempts; achieved zero downtime.
⭐ “John handled intricate configurations with zero downtime.”
VoIP Implementations & Management: Developed call flows, greetings, voicemail, port-ins, and led team training.
⭐ “Super professional and reliable.”
⭐ “Encouraged me to learn the setup during our calls—knowledge transfer plus results.”
eVoice & Zoom Phone Projects: Completed account setups within 24 hours; effectively trained non-technical staff.
⭐ “Clear and concise in explaining technical setups.”
Long-Term Retainers (2024–Present): Continuous support, monitoring, and troubleshooting for RingCentral & Vonage.
⭐ “Knowledgeable and dependable—my go-to for VoIP.”
Why Clients Hire Me:
Proven Results: Rapid deployment of SMS/auto attendant systems in 24–48 hours.
Trusted Experience: Consistently rated 5.0 ⭐ for professionalism, reliability, and clarity.
Leadership Mindset: Beyond configuration—I train and transfer knowledge to teams.
Adaptability: US-friendly hours; effective with both executives and frontline staff.
Entrust not just your VoIP but all your technical needs to a specialist who values results, reliability, and strategic solutions. Whether for one-time projects or ongoing support, I am committed to exceeding expectations with solutions tailored to your unique needs.
Steps for completing your project
After purchasing the project, send requirements so John Rey can start the project.
Delivery time starts when John Rey receives requirements from you.
John Rey works on your project following the steps below.
Revisions may occur after the delivery date.
Discovery & Goal Alignment
We start with a strategy session to understand your business goals, workflows, team size, and existing infrastructure. I listen deeply, not just to your tech needs, but to your growth vision, so the solution aligns with both.