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based on 678 client reviews
  • US$65 hourly
    Experienced Senior Technical Consultant with a dedicated commitment to building lasting partnerships with organizations. Offering over a decade of expertise in technical support, operations, and project management. Skilled in effectively addressing various technical challenges, streamlining processes, and implementing customized solutions. Experienced in migrations, collaborative tools, and user training. Noted for adept stakeholder engagement, impactful problem-solving, and consistent success in delivering projects within set budgets and timelines. Important points: - Over a decade of IT experience as a Senior Technical Consultant - Specialization in IT infrastructure and system optimization - Proficiency in using statistical analysis to enhance systems and operations - Strong communication skills for effective stakeholder engagement - Proven track record in resolving business challenges and seizing development opportunities - Expertise in helpdesk administration, providing strategic technical guidance, and conducting customer needs assessments - Skilled in network configuration and risk management - Consistent success in optimizing systems, meeting KPIs, and managing project execution - Extensive experience in IT consulting and outsourcing - Trusted catalyst for positive organizational change and excellence.
    vsuc_fltilesrefresh_TrophyIcon Help Desk Technicians
    Network Administration
    System Administration
    Computer Network
    Customer Service
    Helpdesk
    Troubleshooting
    Tech & IT
    Technical Support
    Online Chat Support
    Email Support
  • US$25 hourly
    I am working as a ConnectWise Automate (Labtech) Administrator. I have been worked with Managed Service Provider over 4 years and familiar with MSPs process and products for MSP. I have worked with more than 15 MSPs and helped them in streamlining their ConnectWise Automate (LabTech) to make it more stable and profitable. I have developed lots of Script, Monitor sets for Connectwise Automate to automate day to day tasks.. . I am worked in following: 1. ConnectWise Automate Administrator:-  Setup for Startup MSPs  Alerting and automation  Customized Monitoring : Monitor creations as per requirements for different issues.  Automate/LabTech Scripting : Advance Level Scripting for automating.  Automate/LabTech Patching : Patching setup via Automate. I always make sure that machines are getting patched by schedule, Patches are getting approved or deny according to policies. I always keep my eyes on faulty patches and then deny them immediately to avoid any issue on machines.  Automate/LabTech Reports : Creating report and modifications  Migrations : Automate/LabTech, Control/ScreenConnect , Antivirus, Backup Migrations.  Plugin Integrations : Integrate Automate/LabTech with various available plugins. Connectwise Manage Integration.  Antivirus Management, Integrations (webroot, Sophos, Symantec, ESET , Trend Mirco) and custom infection definitions  Virtualization Manager arrangement  Backup Integration and Monitoring (Acronis, Datto, Symantec and Veeam and so on)  Customized alerting  User permissions and groups permission , security  Windows Server 2008/R2,2012,2016 2. ConnectWise Control Administrator: -  Setup for Startup MSPs  Machine access permission according to users and groups.  Control Portal Branding, Set your company logo on Screenconnect, give service name  Install SSL and Redirect http to https  Upgradation and migrations. 3. Desktop Support: -  Desktop Support  Assist staff with installation, configuration and ongoing usability of desktops, laptops, peripheral equipment and software complying with given standards and guidelines.  Participate in varied computer platforms in multi-layered client server environment.  Train and guide staff hardware and software usage.  Participate in important technological department projects and perform problem diagnosis of network and desktop environment under IT Management direction.  Update and maintain computer inventory and surplus equipment.  Ensure desktop computers interconnect seamlessly with diverse systems.  Maintain passwords, data integrity and file system security for computing environment.  Interact with vendor support contacts to resolve technical problems with desktop computing equipment and software.  Recommend and implement upgrades on systems to ensure longevity.  Identify and repair hardware and network connectivity issues.  Assist in technical upgrading and maintaining of entire desktop systems.  Support in testing and deployment of new applications and systems. I have worked with following projects: - 1. Continuum to Automate migrations 2. Windows 7 to windows 10 migrations 3. Symantec to Webroot migrations, 4. Sentinel migrations If I got a chance to work with you and your team, I'd be managing your infrastructure 24 hours. Thank you,
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    Microsoft Hyper-V Server
    Hardware Troubleshooting
    Automated Monitoring
    Backup Administration
    ConnectWise Automate
    Helpdesk
    System Administration
    Microsoft Active Directory
    Microsoft Windows PowerShell
    DHCP
    System Monitoring
    Microsoft Azure
    Windows Server
  • US$35 hourly
    "Teamwork is the ability to work together towards a common vision. It is the fuel that allows common people to attain uncommon results." - Andrew Carnegie Hello there! My name is Erick. I am a passionate IT professional with more than 12 years of experience in providing customer and technical support to different Fortune 500 US-based companies. These companies include (Dell Computers, Coca-Cola IT Helpdesk, Sport Clips- Salon Ultimate and a few MSP companies). I've worked as a Senior Remote Desktop/Network Engineer for several MSP companies based in the US, Canada and Australia. Qualification Highlights: Datto Certified Practitioner in RMM Datto Certified Practitioner in Autotask PSA Datto Certified Deployment Specialist in Continuity Datto Certified Deployment Specialist in RMM Datto Certified Practitioner in Networking ConnectWise Manage 101 User Connectwise Automate 101 User Connectwise Control 101 User IT Glue Certified Professional: User Level 1 Threatlocker Ringfencing CyberHero CompTIA A+ ITIL V3 Certified Lean Six Sigma Yellow Belt Since I started working as an IT professional, I have gained IT knowledge in: Ticketing system: - Datto AutoTask PSA - Halo PSA - Connectwise Manage - Syncro MSP - Atera MSP - Jira - RepairShopR - Freshdesk - Zoho Desk - Zendesk - ServiceNow - Siebel / Dellserv RMM: - Syncro MSP - Atera MSP - NinjaOne RMM - Datto RMM - Connectwise Screenconnect - Solarwinds RMM - LogMeIn Central Remote Control software: - Splashtop - LogMeIn - Anydesk - GoToAssist - BOMGAR - TeamViewer - Solarwinds N-Able MSP Anywhere KB Management System: - IT Glue - Hudu - Service Now KB - Jira Confluence - Atera KB - Syncro KB Phone System: 3DUC 3CX SASBOSS ACCESS4 Password Manager: Password Boss Bitwarden NordPass Keeper Bitwarden Lastpass 1Password MDM: O365 Admin Microsoft Azure AD Microsoft Entra Microsoft Intune Windows 365 CIPP Email Data Backup: Dropsuite Datto Backupify Acronis Cyber Protect Clous Backup N-AbleCive Data Protection Veeam Backup for O365 Avanan Email Security Service: Cofence Mail Protector Proofpoint GraphUs Ironscales Cydef Mailguard MDR/EDR/XDR platform: Todyl EDR Datto EDR Rocket Cyber SAAS alerts Huntress Augmentt Cloud Controlled Networking: Cisco Meraki Microsoft Intune Privatise VPN Tailscale Backup Solutions: - Acronis Cloud Backup - Veeam - FABS Backup - N-Able Backup Console - Carbonite - Box / Dropbox - OneDrive - Shadow Protect - Nakivo Backup AV, Firewall, and anti-spam: -Threatlocker - Autoelevate - Sonicwall - Fortinet - ESET - Sophos - Malwarebytes - Todyl - Webroot - Sentinel One - Galactic Scan File-Sharing: - One Drive - Dropbox - Sharepoint - Google Drive / Drive Filestream Database Servers: - Microsoft SQL Server 2019 - Microsoft SQL Server 2008 My troubleshooting skills are but are not limited to: - Windows / Mac basic and advanced troubleshooting - Gsuite administration / Migration - Zoom administration / Migration - O365 administration / Migration - Microsoft Entra administration - Windows 365 Administration - Microsoft Intune Management - VM administration - Online/Cloud Backup Management (Acronis) - Image Backup (Veaam) - Synology NAS backups administration - QNAP NAS backups administration - Unifi/Ubiquiti device administration - Active Directory Management - Server Administration - Patch Management - Virus monitoring and removal - Advanced Windows and Mac Hardware troubleshooting and maintenance - Multi-function Printer setup and troubleshooting - Software installation and compatibility troubleshooting - File or folder permission management - Basic Network Troubleshooting - Firewall /Router Setup - Port forwarding, Wireless configuration, MAC filtering, Firewall - Password Manager administration - MFA administration
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    Server Administration
    Managed Services
    Network Engineering
    macOS
    System Administration
    IT Management
    Mac OS X Administration
    Remote IT Management
    IT Support
    Helpdesk
    Customer Support
    Desktop Support
    Technical Support
    Phone Support
    Email Support
  • US$20 hourly
    I have more than 10 years of Technical support experience (including online, over the phone and onsite support) and for the past 5 years, I have been using ConnectWise Manage/Control/Automate, AuthAnvil, BizDox, ITGlue, TeamViewer, ScreenConnect to manage and troubleshoot complex server issues (including IBM Power Systems, Storages, EMC Storages Backup Using NIM, Firewall, Active Directory, DNS, DHCP, Group Policy, Network Sharing and security, Exchange, Intermedia, Office 365, Backup and Antivirus management) and troubleshooting L1/L2/L3 client issues (including virus/malware, printers, software and hardware problems and system performance issues). I also have of experience in Hyper-V, VMWare and PowerVM products which includes Hyper-V replica and VMWare SRM and IBM Hypervisor I have done several migration projects which includes Exchange Server Migration, Windows Server Migration from physical to virtual environment, Local In-premise Exchange to Intermedia Cloud hosting exchange and Exchange Defender to McAfee Nuvotera Spam-Soap Migration. I also have 7 years of experience with IBM AIX related Porjects like migration of AIX from 6.1 to 7.1, LPM Migration, Storage migration using AIX LVM, Managing operations remotely for a client. I have more than 7 years of experience working with NOC/MSP where I give technical support Phone, Email and Chat support to my clients remotely. I have experience of working with several multinational companies like IBM, Nokia, Telenor and NSN. I have a friendly, professional demeanor and a confident multitasker, allowing me to take on several responsibilities at once. I'm a quick learner and enthusiastic. I look forward to working with you as a Technical Support Specialist for Windows as well as your go-to guy for any additional projects you need assistance with.
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    Group Policy
    VMware ESX Server
    Microsoft Hyper-V Server
    Mac OS X Administration
    Documentation
    Helpdesk
    Windows Administration
    Virtualization
    Technical Support
    Office 365
  • US$40 hourly
    WHAT CAN I DO FOR YOU? API Development and integration with POS, Payment processing etc Custom solutions development System administration in Windows client and Server OS Data work in Word and Excel (data entry, formatting, manipulation, consolidation, creating templates with formulas, macros etc) Customer services / Help Desk support Installation, initial staging and maintenance of NCR products such as Aloha POS, Connected Payments, EDC, Aloha To Go, Aloha Online Ordering, Aloha Kitchen Database prepping for restaurants - initial staging and maintenance Etc MY KNOWLEDGE AND EXPERIENCE: Over 20 years of experience in IT industry Experience in implementation, installation and troubleshooting ECDL (ICDL) trainer and test leader Microsoft trainer Numerous certifications from various vendors but mostly Microsoft Level 3 Software Engineer for NCR Hospitality Solutions services Currently support numerous quick chain restaurants in using NCR Aloha POS system Feel free to contact me with the need you have and I will happily answer you and hopefully we can create a fruitful business relationship for both sides.
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    Customer Service
    API Integration
    Ticketing System
    Point of Sale & Payment Systems
    US English Dialect
    ScreenConnect
    Windows 7 Administration
    Administrative Support
    Microsoft Server
    Technical Support
    Helpdesk
    Windows 10 Administration
    Windows Server
  • US$20 hourly
    I'm a senior customer service professional, with more than 12 years of working experience as a customer and technical support supervisor and manager. I am dependable and detail-oriented, I excel at completing projects within time and budget constraints. I am a highly motivated, confident and dedicated individual. ✅ Bilingual English and Arabic. ✅ 9 years of proven experience. ✅ 100% commitment to deadlines. ✅ Using most of the known software in the field, such as Intercom and zendesk. ✅ Communication on the go. ✅ Experience with urgent jobs. ✅ Willingness to sign NDAs. I'm Specialize at: ✓ Zendesk ✓ Intercom ✓ Zopim ✓ LiveChat ✓ Stripe ✓ Payrix ✓ Nuclino ✓ Slack ✓ Google business tools.
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    Stripe
    Slack
    Helpdesk
    Product Knowledge
    Customer Service
    Customer Support
    Email Communication
    Intercom
    Online Chat Support
    English
    Phone Support
  • US$12 hourly
    * MS Office * IT Help Desk * Active Directory * Networking * Translation * Data Process/Entry * AS400 Operator * IT Project Manager
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    Microsoft Active Directory
    English to Spanish Translation
    Product Knowledge
    Computer Skills
    Ticketing System
    Helpdesk
    Technical Support
    Data Entry
    Windows Administration
    Online Chat Support
    Phone Support
    Email Support
    English
  • US$12 hourly
    I have over 10 years of extensive experience in IT Profession such as *IT Helpdesk Support *Technical Support *Remote desktop Managing *System administration, network maintenance & hardware maintenance *Network and system security *Tier 2 Escalation evaluator Companies I have worked with are: Carati (IT Helpdesk overall tech) currently employed as on call tech Capitaltek (Level 1 tech support for MSP 1 Year) ATOS (Level 2 for 7 years) Sutherland (Level 2 Tech for 2 years) Toshiba (L2 for 3 years) I am passionate and diligent with my tasks and I always guarantee to provide quality services that would contribute to the company' growth. My goal is to provide an excellent IT related support for my clients. Feel free to message me anytime so we can start the project.
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    Windows Administration
    Customer Service
    System Configuration
    Computer Network
    Computer Maintenance
    Helpdesk
    Tech & IT
    Online Chat Support
    Microsoft Windows
    English
    Technical Support
    Freshdesk
    Microsoft Exchange Server
  • US$25 hourly
    Dedicated and experienced customer support professional with a diverse background spanning various sectors, including call centers and independent computer repair services. Known for prioritizing client satisfaction and fostering seamless communication by empathizing with their needs. Adept at sharing knowledge to facilitate understanding and collaboration, while continuously seeking opportunities for personal and professional growth. Key Skills: - Customer Support - Technical Troubleshooting - Team Collaboration - Multilingual Communication (Portuguese/English/Spanish) - System Compatibility Solutions - Remote Support - Tool Utilization - Client Relationship Management
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    Communication Etiquette
    Technical Support
    Product Knowledge
    Google
    Customer Support
    Customer Service
    Microsoft Windows
    In-App Support
    Network Analysis
    macOS
    Helpdesk
    Zendesk
    Social Media Management
    English
    Phone Support
  • US$14 hourly
    With my 9 years of experience in the field of Freelancing, equipped with excellent skills in Customer Service, Product Outsourcing, Social Media Marketing, Email Handling, Purchasing, Selling, Order Fulfillment, Product Research, Lead Generation, Data Entry, and other Administrative tasks, hence, I know that I can provide quality services to the client. Had experience in using Freshdesk, Shopify, Mailchimp, QuickBase, Amazon Seller Central, eBay, Zendesk, Magento, Alibaba, madeinchina.com, Asana, Oberlo, Reamaze, Helpscout, Dropified, Aliexpress, Etsy, Dropbox, Front App, CommerceHQ, Trello, Google Docs, Sellbright, Freshworks, Channel Advisor, Walmart, Suredone, tawk.to, and Woocommerce.
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    Administrative Support
    Order Fulfillment
    Administrate
    Order Processing
    Helpdesk
    Social Media Website
    Customer Service
    Lead Generation
    Data Entry
  • US$25 hourly
    𝙉𝙚𝙚𝙙 𝙖 𝙋𝙍𝙊 𝙩𝙝𝙖𝙩 𝙘𝙖𝙣 𝙝𝙞𝙩 𝙩𝙝𝙚 𝙜𝙧𝙤𝙪𝙣𝙙 𝙧𝙪𝙣𝙣𝙞𝙣𝙜? 🚚 A+ eCommerce Experience 👩‍💻 Operations & Customer Engagement 📦 Shipping & Order Fulfillment | Shopify See how I can help you scale ⤵️ 💎 𝙚𝘾𝙊𝙈𝙈𝙀𝙍𝘾𝙀 𝙊𝙋𝙀𝙍𝘼𝙏𝙄𝙊𝙉𝙎 I'll ensure smooth operations, from shipping to returns and growth, and drive customer satisfaction and business success. ✦ Shipping and Fulfillment ✦ Returns and Refunds ✦ Scaling and Growth 💎 𝘾𝙐𝙎𝙏𝙊𝙈𝙀𝙍 𝙀𝙉𝙂𝘼𝙂𝙀𝙈𝙀𝙉𝙏 Exceptional customer engagement, from service to marketing, builds loyalty and trust. ✦ Customer Service ✦ Reviews Management ✦ Social Media Moderation ✦ Customer Retention ⚙️ 𝙏𝙊𝙊𝙇𝙎/ 𝘼𝙋𝙋𝙎 𝙄 𝙐𝙎𝙀 𝙏𝙊 𝙎𝘾𝘼𝙇𝙀 𝘽𝙐𝙎𝙄𝙉𝙀𝙎𝙎𝙀𝙎 ⚙️ ✦ Filevine Law Case Software ✦ Tettra ✦ Zendesk ✦ Shopify ✦ Gorgias ✦ ReAmaze ✦ Intercom ✦ Freshdesk ✦ Shipfusion ✦ Jira ✦ Asana ✦ ShipStation ✦ ShippingEasy, ShipHero ✦ Slack ✦ Zoom ✦ MS Office - Excel, Word, Powerpoint ✦ GSuite - Docs, Sheets, Slides, Forms ✦ Instagram, Whatsapp, Facebook Management ✦ Live Chat, WhatsApp, Printful, Gmail, Front ✦ 3PL, MachShip, Optima WS ✦ Recharge, Fulfil ✦ Stamped If you're sold and think we're a good fit. 📧 Send me your 𝙥𝙚𝙧𝙨𝙤𝙣𝙖𝙡𝙞𝙯𝙚𝙙 𝙢𝙚𝙨𝙨𝙖𝙜𝙚 and fill me in.. Laters! Ellen
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    Customer Service
    Third-Party Logistics
    Gorgias
    Technical Support
    Customer Support
    Store Management
    Virtual Assistance
    Dropshipping
    Shopify
    Ecommerce
    Email Support
    Social Media Management
    Freshdesk
    Zendesk
    Ecommerce Support
  • US$45 hourly
    I can take care of your IT Needs, or I can cover for someone not being able to live chat.
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    Helpdesk
    Online Chat Support
    VoIP Administration
    Information Technology Operations
    Network Planning
    Computer Maintenance
    OKTA
    OneLogin
    Mobile Device Management
    Computer Network
    Tech & IT
    Desktop Support
    Ticketing System
    Office 365
    System Administration
  • US$45 hourly
    I am a seasoned and results-driven Microsoft 365 Admin, dedicated to optimizing your Microsoft 365 experience, with a particular focus on the intricacies of Exchange Online. I take pride in my ability to enhance digital workspaces, ensuring efficient communication and collaboration for businesses like yours. 🔧 Why Entrust Your Microsoft 365 Journey to Me? ✅ Exchange Online Expertise: My specialization lies in the dynamic realm of Exchange Online. From orchestrating seamless mailbox configurations to guaranteeing the smooth flow of emails, I possess a deep understanding of Exchange Online's architecture and capabilities. ✅ Comprehensive Microsoft 365 Mastery: As an Admin 365, my proficiency extends beyond Exchange Online. I am adept at harnessing the full spectrum of Microsoft 365 tools, creating an integrated environment that fosters productivity and operational excellence. ✅ Proactive Problem Resolution: Anticipating challenges and preemptively addressing them is my forte. By taking a proactive approach, I ensure that potential issues are identified and resolved before they impact your digital workspace. 🚀 What Distinguishes My Services: 📈 Optimized Email Infrastructure: Elevate your communication game by allowing me to fine-tune your Exchange Online setup. From configuring mailboxes to implementing advanced features, I'll optimize your email infrastructure for maximum efficiency and reliability. 🌐 Seamless Collaboration Solutions: Unleash the true potential of teamwork with my expertise in configuring Microsoft 365 collaboration tools. Whether it's Ondrive for document management or Teams for virtual meetings, I tailor solutions that promote seamless collaboration within your organization. 🔐 Security-Driven Approach: Your data's security is non-negotiable. I implement robust security measures, ensuring that your sensitive information is shielded from potential threats. Rest easy, knowing your digital assets are in safe hands. 💬 Let's Embark on This Digital Transformation Journey! Ready to revolutionize your Microsoft 365 experience? I'm eager to discuss how my skills can be tailored to meet the unique needs of your organization. Drop me a message, and let's commence this transformative journey toward a more efficient, secure, and collaborative digital workspace.
    vsuc_fltilesrefresh_TrophyIcon Help Desk Technicians
    Cloud Migration
    VMware Administration
    Ticketing System
    Helpdesk
    Microsoft Outlook
    Technical Support
    Domain Migration
    Microsoft Exchange Online
    Security Management
    Windows Server
  • US$13 hourly
    I'm a freelancer with different skills set that varies from customer service, logo, and graphic design, computer software repair, virus removal to website design and development. I do a lot but I'm committed to everything that I put my hands on. 11+ years of experience in customer service and technical support before becoming a freelancer 5 years ago and no turning back- I love freelancing. Talk to me about your needs and let me help you attain your goals and make your vision a reality.
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    Data Recovery
    Technical Support
    Joomla
    Helpdesk
    Virus Removal
    WordPress
  • US$65 hourly
    I'm a Microsoft certified professional with 20+ years of experience working with for-profit and non-profit businesses and their unique technologies. I have a willingness to learn new technology and enjoy helping others to succeed. Strengths include: • HIPAA, CARF, PCI-DSS and other various regulations • Point-of-Sale (Hardware and Software) • Document Management (Hardware and Software) • Customer Relationship Management (CRM) • Medical/Practice Management (Software) • Hardware/Software Troubleshooting and Support (Helpdesk) • Small Business technology audit and assessment • Basic Data Entry (approximately 65-75wpm) • Product Testing (physical or digital) • SharePoint 2013, O365 Management and "basic" design • Microsoft Server 2008 / 2012 (Management and Automation) ** Remote service and support available utilizing Splashtop for secured remote access. *** If necessary, VPN access is an option for short or long-term support and maintenance. Additional experience: • Mobile App testing • Professional product review and feedback • Small business technology consultation
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    English
    Technical Support
    Business with 1-9 Employees
    Incident Management
    Troubleshooting
    Automation
    Scripting
    Helpdesk
    Microsoft SharePoint Administration
    Point of Sale & Payment Systems
    Electronic Medical Record
    Hardware Troubleshooting
    Microsoft Office
  • US$20 hourly
    "Hello! I'm Cherif, a multi-talented professional with a passion for languages, customer care, and web design. With extensive experience in translation (French/Arabic/English), I can help you bridge language barriers and ensure accurate and culturally appropriate communication. As a translator, I possess native-level proficiency in French, Arabic, and English, enabling me to provide precise and contextually relevant translations. Whether it's translating documents, websites, or marketing materials, I ensure that the essence and nuances of the original content are preserved in the target language. In addition to my linguistic skills, I excel in customer care. I have a strong background in delivering exceptional customer service, resolving issues, and providing support via various channels such as email, chat, and phone. I believe in building positive relationships with customers and going above and beyond to exceed their expectations. Moreover, my passion for design led me to acquire expertise in web design. I possess a solid understanding of HTML, CSS, CEO, and web development principles, allowing me to create visually appealing and user-friendly websites. I pay close attention to detail, ensuring that the websites I design are responsive, optimized for different devices, and aligned with the latest industry standards. With my diverse skill set and dedication to delivering high-quality work, I am confident in my ability to handle projects involving translation, customer care, and web design. I am a reliable and efficient professional who takes pride in meeting deadlines and exceeding client expectations. If you're looking for a versatile and talented freelancer who can assist you with your translation needs, provide outstanding customer care, or design visually stunning websites, feel free to reach out. I am excited to collaborate with you and help you achieve your goals!"
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    Web Development
    English to Arabic Translation
    French to English Translation
    Web Design
    Landing Page
    WooCommerce
    Logo Design
    Content Management
    Telemarketing
    WordPress
    Helpdesk
    Wix
    Customer Support
  • US$11 hourly
    Dedicated IT professional with more than 10 years of combined experience consumer and enterprise support. Offering expertise in M365, Office Perpetual, and general IT troubleshooting. Committed to delivering exceptional technical support and contributing to team productivity and quality. Skilled in incident management, customer service, and optimizing resource utilization. Seeking a challenging IT helpdesk role where I can leverage my skills to provide efficient and effective support to end users.
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    Managed Services
    Windows Administration
    BPO Call Center
    Technical Support
    Incident Management
    Online Chat Support
    Desktop Support
    Customer Service
    Helpdesk
    Email Support
    Microsoft Active Directory
    Office 365
    Customer Support
  • US$18 hourly
    🏆 Track record of 5-star rating and 100% client satisfaction for more than 7 years. 👨‍💻 100+ Fast, Safe, Mobile-friendly Web projects. 👇 Reasons Why I am good fit for your project 👇 ✅ 7+ Years of Web Development & OS Ticket Experience ✅ Top Rated Freelancer ✅ 3000+ Hours Worked ✅ 100% Job Success (Client Satisfaction Ratio) ✅ Fluent English Verified I have 7+ years of experience with all stages of the development cycle, Here are some of my expertise: - Full-stack development (ReactJs, NodeJs) - Build/design a landing page expert (45+ Landing page delivered) - PSD to Interactive website - Website Redesign, Responsive Website, Website Migration & Customization, - Customization & optimization of theme, creating & support plugin I love to work with ReactJs, NodeJs, VueJS and NextJS and have a great experience with: - Speed and SEO optimized website for high engagement - 3rd Party payment systems - API integrations - AMP compliant - Setup CDN (Cloudflare) To date I worked on 25+ OS Ticket setup and migration projects and having proven experience in OS Ticket. I assure you to deliver a quality & clean code & design. Also, I am good at problem-solving. I can work independently or as a team member, depending on your needs. ➤ 70+ Successful Projects ➤ Available for Full-time, Working 40 hr+/week ➤ Available 24*7 and flexible with Time-Zone Thank you for visiting my profile. Note: Because of NDA, I've added a few items only to the portfolio. Please ask me about the other work which I can't showcase.
    vsuc_fltilesrefresh_TrophyIcon Help Desk Technicians
    Helpdesk
    API Integration
    Web Application
    MERN Stack
    ExpressJS
    WordPress e-Commerce
    React
    NodeJS Framework
    Node.js
    WordPress
    Website Redesign
  • US$15 hourly
    Experienced in: SaaS - Customer Experience Platform (Gift cards / loyalty, Online Ordering) Multiple CRM platforms and other remote tools. Windows and Mac troubleshooting Graphics design/editing Active Directory Google Admin Okta management
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    Customer Service
    US English Dialect
    Canva
    Ticketing System
    Salesforce
    Helpdesk
    Technical Documentation
    OKTA
    Technical Support
    Hardware Troubleshooting
    Customer Support Plugin
    Incident Management
    Troubleshooting
    Logo Design
    Email Support
  • US$15 hourly
    Operations Manager - Engineer. I have 4 years of experience in the BPO/CRM call center industry working for The Results Companies for clients such as WellCare, Sprint and currently The Home Depot. During the past 4 years I have worked as a customer service representative, operations supervisor and operations manager, specializing in over the phone support, Data/Trend analysis and client relationship management. I hold a degree in Electronics Enineering which has allowed me to venture in technical support and project management endeavours. When working with me you will always find a goal oriented, out of the box thinking partner that strives to offer added value to your business and projects
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    Troubleshooting
    PIC Programming
    Microsoft Active Directory
    Management Skills
    Customer Support
    Digital Electronics
    Fiber Optics
    SQL
    Power Electronics
    Ticketing System
    IT Asset Management
    Business with 10-99 Employees
  • US$12 hourly
    To be of significant contribution to an organization’s vision and mission through my experience, hard work and dedication.
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    Quality Assurance
    Training
    Search Engine Optimization
    Technical Support
    Administrative Support
    Helpdesk
    SaaS
    Customer Service
    Web Hosting
    Project Management
    Online Chat Support
    Email Support
    Phone Support
  • US$15 hourly
    I have 10 years of extensive experience in both Customer Service and Technical Support. 3 years of virtual assistance, and 2 years as a Quality Analyst.
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    Technical Support
    Administrative Support
    Microsoft Excel
    Troubleshooting
    Canva
    Microsoft Word
    Data Entry
    Customer Service
    Email Support
    Order Tracking
    Zendesk
    Jira
  • US$20 hourly
    I am a highly motivated type of individual solid determination, 15 years experienced in IT Helpdesk customer support specialize in computers and network support. had been part with one of the worlds leading company. Strong initiative skills and problem solving. Has a wide range of technical skills and knowledge on computers, Servers, Network and Telecoms, Rest assured I am very flexible and can work with minimal supervision. Being a Top Rated Plus IT Technical support Specialist and having 15 years of experience in IT industries, expect a timely and quality accomplishment of tasks and projects delivered accordingly. Key services: ✔Ticketing systems (SolarWinds, ServiceNow, CRM, Zendesk, ADM Manager) ✔ Chat (Facebook messenger, Teams, Slack, Ring central, Fuze, Trello, Discord, Zoom) ✔Remote tools ( Citrix Gotoassist, TeamViewer, Anydesk and more. ) ✔Email Management ✔Phone ✔Project Management ✔MS Application ✔Internet Research ✔Knowledge Base ✔Standard Operating Procedure SOP and Quality Assurance ✔Admin Assistance | Tech Support | Customer Service Tools I am familiar with Microsoft Excel, Office (Word, Excel, PowerPoint), Google Suite (Sheets, Docs, Forms), PDF, Office 365,. Google Drive, Dropbox, OneDrive
    vsuc_fltilesrefresh_TrophyIcon Help Desk Technicians
    Information Technology Strategy
    IT Service Management
    Ticketing System
    Computer Skills
    Phone Support
    Mac OS X Administration
    ServiceNow
    Online Chat Support
    Windows Administration
    Computer Network
    Customer Support
    Helpdesk
    Customer Service
    IT Support
    Technical Support
  • US$70 hourly
    Hello there! I'm Brandon, your strategic Systems Administrator. 🚀 Operational Maverick: Operational efficiency isn't just a goal, it's my mantra. I've spent years honing the art of crafting growth strategies that pave the way for sustainable success. 🔐 Guardian of Systems: In a world where change is the only constant, I've thrived. From iron-clad security designs to intricate server infrastructures, I've ensured data remains as steadfast as my commitment. 🌍 Scale & Complexity? No Problem: Managing large-scale information systems is like solving an intriguing puzzle. I ensure every piece - data integrity, user support, and system improvement - fits perfectly. 🧠 Innately Inquisitive: My technical prowess is backed by an insatiable curiosity. Across various industries, I've translated challenges into solutions. 🛠️ More than Just Tech: Beyond the codes and servers, I excel in leadership, critical thinking, and crafting strategies. My drive? Building unique solutions to achieve your business objectives. Let's Chat! Are you on the lookout for scalable, top-notch solutions powered by the latest in software technology? Let's bridge that gap. I'm here to help.
    vsuc_fltilesrefresh_TrophyIcon Help Desk Technicians
    Microsoft Exchange Server
    Email Support
    Microsoft 365 Copilot
    Microsoft Power Automate
    Tech & IT
    Microsoft Windows
    Cloud Management
    Microsoft Active Directory
    Microsoft Exchange Online
    Office 365
    Microsoft Azure
    Google Workspace Administration
    Windows 10 Administration
    Microsoft Windows PowerShell
  • US$17 hourly
    I am tech savvy and skilled with extensive knowledge of online project/data management tools. I have experience of more then 8 years working as Technical Customer Support, Live chat agent, Email support, and Program manager, I am accurate under pressure and focused while multitasking. My Internet and power are very very stable. I am full time freelancer who works to a state of perfection to achieve every buyer's trust and satisfaction. Dedication to work with accuracy is an asset in me which becomes an asset to employers. I go the extra mile to help the customers, and it makes me happy when I make the customers happy. ALWAYS HAPPY TO HELP :) Priya
    vsuc_fltilesrefresh_TrophyIcon Help Desk Technicians
    Technical Support
    Zendesk
    Web Hosting
    Customer Support
    CSS
    HTML
    WordPress
    Database Administration
    Microsoft Access
  • US$75 hourly
    ✔ IT Professional with 16 years of knowledge and hands-on experience in IT ✔ Technical Knowledge and Skills: Microsoft: - Operating Systems -- Windows Server: 2003 / 2003 R2, 2008 / 2008 R2, 2012 / 2012 R2 / 2016 / 2019 -- Client: Windows XP / Vista / 7 / 8 / 8.1 / 10 - Messaging & Office: -- Microsoft Exchange: 2003, 2007, 2010, 2013, 2016, Office 365 -- Microsoft Office:2003/2007/2010/2013/2016/2019/365 - Windows Server Roles: Active Directory, Group Policy, Failover-Clustering, Remote Desktop Services, RRAS, DNS, DHCP, WDS, File Services, WSUS Virtualization & Cloud - Cloud: Microsoft Azure - Hyper-V: 2008 / 2008 R2 / 2012 / 2012 R2 / 2016 / 2019 - VMware: vCenter 4.x, 5.x, 6.x (Basic Experience) Other (OSs, Backup, RMM, Firewalls, AVs, Hosting, Automation): - Operating Systems -- Linux (Basic Experience): Ubuntu, openSUSE, Fedora - Management / Monitoring -- Recent - NinjaRMM, ConnectWise Manage/Automate/Control, ComodoOne -- Other - Naverisk, Atera - Automation: Azure ARM Templates, Ansible (Basic Experience), PowerShell Scripting - Backup Solutions - Arcserve UDP, Ahsay OBS, Veeam Backup & Restore Security (Firewalls, Antiviruses, Email Filtering): - Firewalls: -- Recent: Kerio Control, pfSense (Basic Experience) -- Other: Dell SonicWall, Barracuda, FortiGate, Checkpoint, Sophos - Antivirus and Email Filtering: -- Recent: Inumbo Anti-Spam, ESET – Remote Administrator/Endpoint Security/File Security, Trend Micro - Worry-Free Business Security -- Other: Avast! Endpoint Protection Suite / Enterprise Administration Console Other Applications/Products NextCloud, FileCloud, Passwordstate, SolidCP, WordPress, VMware Mirage, Hosting Controller, Certificates: - VCP - VMware Certified Professional – VCP-410, VCP-510 - MCITP – Enterprise Administrator - MCITP – Enterprise Messaging Administrator - MCITP – Virtualization Administrator Service Description: - Projects - Planning, Design, Management, and Implementation. - Professional Services, System Administration and Network Administration - Management and Support of Microsoft Information Systems, Virtualization Technologies, Information Security, Storage Systems and Backup Solutions. - Managed Services and On-Call Support Languages: - English: Fluent - Hebrew: Native - Spanish: Conversational
    vsuc_fltilesrefresh_TrophyIcon Help Desk Technicians
    Microsoft Certified Information Technology Professional
    Microsoft Virtual Server
    VMware Administration
    VMware ESX Server
    Microsoft Server
    Microsoft Azure
    Office 365
    Windows Server
    Microsoft Exchange Server
  • US$10 hourly
    I am an experienced technical support resource with a track record providing technical support largely to Microsoft Windows technologies which include but are not limited to AD, DNS, Exchange Server, 365, Azure AD. Having come from an MSP background my support skills cover vast aspects of tech from desktop and server OS to application support, from cloud to on premises infrastructure, from network implementation to post implementation support. Considering this my experience covers all aspects of technical support from call logging to 1st, 2nd, and 3rd line support you can be assured that I take full ownership of technical support tasks assigned to me. Remote support is a discipline that falls within my skill set as I have experience with various remote support tools which include MS Quick Assist, RDP, AnyDesk and Simple Help. IT project management also falls into my strong side so working to timelines and specific gates is a knowledge area within my bouquet. Working individually or as part of a team is a position I have experienced. Most of my experience was acquired in London, England, where I worked technical resource at varying levels for different MSPs from 1999 until 2017 when I relocated back to Africa. I have worked in teams with members of varying skillsets therefore I’ve been able to teach and at the same time learn from my colleagues. This has allowed me to broaden my skillset and knowledge of other technologies such as Cisco, Watchguard but to mention a few. To show consistency in my IT career development my first Microsoft certification was in 1998 on Windows NT 4.0 while still at college and my most recent MS certification was gained in 2021 on O365 – Teams and Azure. In 2018 I added some CompTIA certifications which included Cloud+, Security+ and CySA+ (Cyber Security Analyst) to my qualifications. In 2020 I certified as a Sophos Engineer with focus on Sophos Endpoint, XG Firewall and Sophos Central and my most recent certification was the AWS Certified Solutions Architect – Associate Level acquired in October 2021. My home office is fully equipped with two HP laptops, one running Windows 10 Pro Enterprise, i5 Processor and 16GB RAM and the other running Windows 11 Pro, i7 Processor and 8GB RAM. I connect either machine to my ViewSonic external 24” monitor via HDMI. My house is equipped with a 50mb internet connection that is contention based but on average I get upload and download speeds of +/- 20mb I also have a backup LTE connection if the primary line was to go down. I have HP noise cancelling headphones and a lockable door into my office. My spoken English is perfect without an accent. I can complete tasks with very little to no supervision and looking forward to working with other professionals. I am willing to work on both short- and long-term projects. My experience includes supporting users in the Asia Pacific Region, USA or Israel while working out of a different region. I can work any time zone to suite my client’s working day and or their specific support requirements.
    vsuc_fltilesrefresh_TrophyIcon Help Desk Technicians
    Network Administration
    Incident Management
    System Configuration
    Network Access Control
    Information Security Awareness
    Microsoft Windows
    Cybersecurity Management
    Email Communication
    Sophos Sophos UTM
    Information Security
    Windows Administration
    System Administration
    Information Security Consultation
    Email System
    Microsoft Azure
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