You will get Customer Support System Setup & Optimization
Project details
💎 What Sets Me Apart
✅ Nearly 10 Years in Technical Support & CX Leadership
I’ve worked on the front lines of fast-growing tech companies — not just answering tickets, but designing the systems that power high-performing support teams.
✅ Hands-On Experience With Multiple Platforms
I’m fluent in Zendesk, Freshdesk, Intercom and Help Scout — I know the quirks, limitations, and hidden power features of each, and I tailor setups to your unique needs.
✅ Strategy Meets Execution
Most freelancers either build systems or give advice. I do both. I’ll implement clean, scalable workflows and help you think like a Support Director — even if you’re a team of one.
✅ Built for Scale
Whether you’re launching support for the first time or outgrowing your current setup, I’ll ensure your helpdesk, KPIs, and processes are ready to grow with your business.
✅ Training & Coaching Included
You don’t just get a system — you get clarity. I deliver documentation, coaching, or async support so your team knows how to use everything effectively.
✅ Trusted by Startups
My systems have supported everything from early-stage founders to scaled CX teams needing structure, speed, and insight.
✅ Nearly 10 Years in Technical Support & CX Leadership
I’ve worked on the front lines of fast-growing tech companies — not just answering tickets, but designing the systems that power high-performing support teams.
✅ Hands-On Experience With Multiple Platforms
I’m fluent in Zendesk, Freshdesk, Intercom and Help Scout — I know the quirks, limitations, and hidden power features of each, and I tailor setups to your unique needs.
✅ Strategy Meets Execution
Most freelancers either build systems or give advice. I do both. I’ll implement clean, scalable workflows and help you think like a Support Director — even if you’re a team of one.
✅ Built for Scale
Whether you’re launching support for the first time or outgrowing your current setup, I’ll ensure your helpdesk, KPIs, and processes are ready to grow with your business.
✅ Training & Coaching Included
You don’t just get a system — you get clarity. I deliver documentation, coaching, or async support so your team knows how to use everything effectively.
✅ Trusted by Startups
My systems have supported everything from early-stage founders to scaled CX teams needing structure, speed, and insight.
Purpose
BusinessLanguage
EnglishWhat's included
| Service Tiers |
Starter
$2,000
|
Standard
$5,000
|
Advanced
$6,000
|
|---|---|---|---|
| Delivery Time | 14 days | 21 days | 30 days |
Scriptwriting | - | - | - |
Summary Report | |||
Social Media Replies | - | - | - |
Email Support | |||
Live Chat Support |
Optional add-ons
You can add these on the next page.
NPS/CSAT programs
(+ 3 Days)
+$1,000
Knowledge Base / Self-Service Setup
(+ 4 Days)
+$1,000
Advanced Analytics & Reporting
(+ 5 Days)
+$1,000Frequently asked questions
About Jerther
SaaS Operations | Driving CX Ops | Process-Driven & People-Focused
East Stroudsburg, United States - 12:11 pm local time
In addition to CX systems, I’ve managed disputes through PayPal and Stripe and served as a Facebook and Instagram admin, overseeing pages and groups. I previously led a global team of 22 support agents as a Customer Experience Manager at a SaaS company, where I focused on scaling operations, improving response times, and driving customer satisfaction.
Key accomplishments:
Built scalable workflows that maintained less than 3 minutes response times and less than 24 hr resolution times
Led global product launches, managed high-pressure outages, and mentored junior agents into senior roles
Collaborated cross-functionally to improve CX processes and reduce support volume
I’m a proactive, solutions-oriented professional who thrives in fast-paced environments. I quickly adapt to new tools, lead with empathy, and bring structure and clarity to the teams and processes I support.
I’m excited to partner with forward-thinking teams where I can bring my experience, leadership, and passion for customer success to the table.
Steps for completing your project
After purchasing the project, send requirements so Jerther can start the project.
Delivery time starts when Jerther receives requirements from you.
Jerther works on your project following the steps below.
Revisions may occur after the delivery date.
Client Review
Client reviews the initial proposal
Client Approves
Work begins based on the dates outlined in the selected package