You will get stabilized e-commerce operations, SOPs & customer workflows
Rising Talent
Project details
If your e-commerce or customer support operations feel messy, slow, or hard to manage,
this project is designed to help you regain control.
I help businesses stabilize customer support workflows, refund handling, and internal SOPs
so daily operations run smoothly and consistently. Instead of adding more tools or people,
I focus on fixing gaps in workflows, clarifying responsibilities, and simplifying processes
that slow teams down.
This project is hands-on and practical. I review your current setup, identify workflow and
process risks, and apply clear, workable fixes that your team can actually follow.
All recommendations are documented clearly, so improvements don’t disappear after the
project ends.
This service is suitable for growing e-commerce teams, lean operations, or businesses
experiencing repeated escalations, refund delays, or unclear SOPs.
The goal is simple: stable operations, clearer processes, and less daily friction for
your team.
this project is designed to help you regain control.
I help businesses stabilize customer support workflows, refund handling, and internal SOPs
so daily operations run smoothly and consistently. Instead of adding more tools or people,
I focus on fixing gaps in workflows, clarifying responsibilities, and simplifying processes
that slow teams down.
This project is hands-on and practical. I review your current setup, identify workflow and
process risks, and apply clear, workable fixes that your team can actually follow.
All recommendations are documented clearly, so improvements don’t disappear after the
project ends.
This service is suitable for growing e-commerce teams, lean operations, or businesses
experiencing repeated escalations, refund delays, or unclear SOPs.
The goal is simple: stable operations, clearer processes, and less daily friction for
your team.
Project Type
Ecommerce Management, Customer SupportWhat's included
| Service Tiers |
Starter
$120
|
Standard
$280
|
Advanced
$520
|
|---|---|---|---|
| Delivery Time | 3 days | 7 days | 14 days |
Number of Revisions | 1 | 2 | 3 |
Optional add-ons
You can add these on the next page.
Extra escalation handling
(+ 3 Days)
+$80
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SP
Sin Yi P.
Jun 2, 2025
2200 USD/Math Illustration (Trad. Chinese)/Estimated 3 week+/9000+ Images for Math Questions
About Evelyn
CX Operations Specialist | SOPs, Escalations & Process Improvement
George Town, Malaysia - 4:39 am local time
Most recently, I managed customer experience and operations for a DTC e-commerce brand that generated over USD 630K in online sales, supporting 9,025 customer orders across Shopify, Shopee, and Lazada.
My role extended beyond customer support. I was responsible for creating structure, improving workflows, resolving operational issues, and helping the business maintain service quality during periods of growth, inventory challenges, and product-related incidents.
My expertise includes:
• Customer Support Operations & Workflow Management
• SOP Development & Process Documentation
• Escalation Framework Design & Complaint Resolution
• Refund, Return & Dispute Management
• Customer Experience (CX) Improvement
• Shopify Support Operations
• Cross-Functional Coordination (Support, Logistics & Operations)
• Zendesk, Freshdesk & Helpdesk Workflow Management
• Crisis Management & Operational Stabilization
• Process Improvement & Operational Efficiency
Key Results:
• Supported 9,025 customer orders across multiple sales channels
• Contributed to over USD 630K in online sales operations
• Maintained refund rates below 2%
• Managed product defect and inventory shortage incidents across multiple channels
• Built SOPs, escalation frameworks, tagging structures, and workflow systems
• Improved operational consistency during periods of rapid business growth
I work best with founders and growing e-commerce teams that need someone who can take ownership, create operational structure, and improve customer experience—not just complete day-to-day tasks.
If you're looking for a reliable operations partner who understands customer support, workflow optimization, SOP development, and scalable e-commerce operations, I'd be happy to discuss how I can help.
Steps for completing your project
After purchasing the project, send requirements so Evelyn can start the project.
Delivery time starts when Evelyn receives requirements from you.
Evelyn works on your project following the steps below.
Revisions may occur after the delivery date.
Review current workflows and materials
I review your existing workflows, SOPs, and shared materials to understand the setup.
Identify gaps and improvement areas
I identify workflow gaps, risks, and recurring operational issues.