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Do you ever feel like your business only runs because you hold everything together? Between scattered tools, manual processes, admin tasks and ongoing client work, staying on top of operations can quickly become overwhelming even when your business is already working. That's where I come in. I support small and mid-sized businesses with remote teams in building clear systems, structured workflows and automated processes — including AI-supported workflows and automation — that reduce mental load and operational chaos. My focus is not on doing random tasks, but on creating order that lasts: - Workflow & system setup (Notion, Trello, Google Workspace) - Automation of recurring tasks & AI Implementation (Make, Zapier, Claude Co-work) - CRM & sales process setup (Pipedrive, Zoho, ClickUp, Google Sheets) - Structured admin, coordination & documentation, SOP's I work best with clients who already have offers and clients and are ready to invest in structure instead of constant improvisation. If this resonates, let's have a short get-to-know-each-other chat and see if we're a good fit. German | Hourly support or monthly retainers (10 / 25 / 40 hrs)

I support businesses with clear communication, structured organization, and reliable execution — especially in customer support, research, and day-to-day operations. I have worked in remote customer support roles (email and chat) as well as in international hospitality environments, which allows me to handle both structured workflows and dynamic, people-focused situations with ease. --- What I can help you with: • Customer support (German & English – email, chat, helpdesk) • Handling inquiries, orders, returns, and customer issues • Online research and data collection • Organizing and structuring information (spreadsheets, documents, databases) • Virtual assistant tasks and operational support • Managing communication and keeping processes running smoothly --- How I work: I am detail-oriented, reliable, and calm under pressure. I communicate clearly and professionally, even in complex or challenging situations, and I always aim to find practical, customer-focused solutions. Through my experience in fast-moving environments (e-commerce, hospitality, surf camps), I developed a strong ability to prioritize, stay organized, and bring structure into unclear or messy situations. --- Tools & Experience: Freshdesk, Freshchat, Google Workspace, Slack, plentymarkets, Microsoft Office --- Background: I have a background in Chemical Engineering, which strengthened my analytical thinking and structured approach to problem-solving. At the same time, I’ve spent several years working internationally (Portugal, Morocco, New Zealand), which shaped my adaptability and communication skills in diverse environments. --- Availability: I am currently available for remote, part-time or project-based work.

With many years of experience in writing, editing, and translating texts, I can provide top-quality services in Dutch. Having solid background knowledge in delivering precise and attractive content, I have cooperated with customers such as national Dutch publishers, international companies like Microsoft, Tommy Hilfiger and Thomas Cook Travel, and many small and mid-sized (online) enterprises in The Netherlands and Belgium. Since mid 2024 I am also active as an AI trainer specialized in the Dutch language, meaning I have gained experience in annotating, tagging and labeling Dutch texts, audio and video. Main skills: - Writing: creating interesting materials for different types of media (articles, blog posts, etc.); - Editing: proofreading texts to make them error-free and stylishly correct according to grammar rules; - Translation (English - Dutch): accurately conveying the meaning of a source text within specific business areas. - AI training: annotating, tagging and labeling Dutch texts, audio and/or video. My strong points are: - Attention to detail: being very precise about everything I do so that output meets desired standards exactly without any mistakes left unnoticed; - Adaptability: being able to adjust myself if necessary while working under time pressure or when some requirements change during project realization; - Responsibility: systematically providing customers with high-quality works on agreed terms thus establishing trustful relationships and long-term cooperation; - Easy communication: keeping in touch with clients regularly and ensuring that their needs always listened to attentively which helps me exceed their expectations easily. Why Select Me: - Long track record: Having been in the industry for a long time, I have a good grasp of what clients need and expect. - Expertise: With my knowledge of different writing styles and formats as well as proficiency in the Dutch language I can provide amazing output. - Customer Centricity: Projects are completed based on the customers' satisfaction so they must be up to standard and meet their specific needs. Let’s Work Together: If you are searching for a dependable Dutch-speaking expert in text creation, proofreading, translations or training your Dutch AI model, then reach out to me. Talk about your assignment with me today and how best I can help you achieve it.

⭐ Top-Rated Multilingual Professional | 13+ Years Experience Hello! I’m Hugo, a multilingual Customer Support Specialist, Translator, Proofreader, Transcriptionist, and Portuguese Voice-Over Artist with 13+ years of professional experience across international companies and fast-paced environments. I help businesses communicate clearly, support customers efficiently, and sound professional in multiple languages. 🌍 Languages I work with Portuguese (European 🇵🇹 & Brazilian 🇧🇷) Spanish English 💼 What I can help you with ✅ Customer Support & Customer Success Email, chat, and phone support CRM-based support workflows Technical Level 1 & Level 2 support SaaS, e-commerce, and ISP customer support Calm, empathetic handling of complex customer issues ✅ Translation, Proofreading & Transcription Accurate and natural translations (not literal) Proofreading with focus on clarity, tone, and fluency Audio & video transcription (clean or verbatim) Localization for European & Brazilian Portuguese ✅ Portuguese Voice-Over (Portugal) Native European Portuguese voice Clear, neutral, professional tone Ideal for: Explainer videos E-learning Corporate videos YouTube & ads ✅ Video Editing (Support Skill) Editing with Adobe Premiere and Edius Basic post-production and clean cuts 🏆 Professional Background 9 years as a multilingual CSR in international e-commerce 7 years in Portuguese/Spanish call centers (CSR + Level 1 ISP support) 21 years in a software house providing 1st & 2nd level technical support Experience supporting medical software solutions (Delphi & MySQL environments) This background allows me to understand both customers and systems, which is a huge advantage for technical and support-heavy projects. ⭐ Why clients choose me ✔ Native-level fluency in multiple languages ✔ Professional, reliable, and detail-oriented ✔ Strong communication and fast response time ✔ Proven Upwork track record ($100K+ earned) ✔ Long-term collaboration mindset 📩 Let’s talk! If you need someone reliable who understands language, customers, and technology — I’m ready to help.

I’m a native European Portuguese voice artist, radio/podcast host and AI voice specialist helping companies create natural, human-sounding Portuguese speech for TTS, conversational AI, voice datasets, dubbing and localization projects. With 17+ years in advertising and branding, I understand how voice, tone, pacing and intention shape a message — whether for an AI assistant, a commercial, a training dataset or a localized video. I can help with: - European Portuguese voice recording - Conversational AI training - TTS voice datasets - AI dubbing and localization - PT-PT script review and adaptation - Audio quality review - Pronunciation, tone and naturalness QA - English/German to European Portuguese adaptation I also review and adapt TTS/AI scripts to ensure they sound like authentic European Portuguese, not literal translations or Brazilian Portuguese-influenced copy.

Google Shopping Ads aren’t just another traffic source. For smart DTC brands, they’re the lever that turns media spend into predictable profit. I help DTC founders doing $10k to $30k per month in revenue scale with Google Ads using lean, proven systems built around Google Shopping Ads and Performance Max. The goal is to make Google your highest-ROI channel without wasting budget or time. My systems are built for stores that already have traction, often scaling through Meta, but haven’t yet cracked the code with Shopping Ads. Here’s what I bring: – Google Shopping Ads campaigns structured to scale profitably – Clean tracking with GA4 and GTM so every decision is data-backed – Smart Performance Max setup with brand and search layers – Automated product segmentation using tools like Channable and ProfitMetrics – Audit support to clean up underperforming Shopping Ads structures – Frameworks that turn your Shopping Ads into consistent profit drivers 📈 Recent Results: – Pet DTC Brand: $5.5k in 15 days at 7.18x ROAS on just $761 spend – US F&B Brand: Seasonal product. Black Friday revenue hit $83k. Up 112% YoY with 15.9x ROAS – Luxury Outdoor Brand: Scaled from $7.2k to $31.1k in 5 months. ROAS jumped from 5.18x to 9.1x – Top SKU Campaign: $40k in 30 days at 5.4x ROAS Tools I Work With I work with performance tools like Channable and ProfitMetrics to automate feed segmentation, optimize product data, and maximize ROI from day one, especially within Shopping Ads campaigns. For brands running Meta alongside Google, I also support attribution platforms like Hyros and Triple Whale to track true blended ROAS and inform full-funnel strategy. I don’t work with test-budget brands. My clients typically spend $2k to $10k per month on paid media and are ready to turn Shopping Ads into a real growth engine, not just test the waters. I work solo and only take on one new client per month to keep quality high. ➤ Want clarity on what’s holding your Google Ads back? Send me an invite or share your store URL and current ROAS, CPA, and spend. I’ll show you what’s working, what’s not, and where the biggest profit gaps are hiding. Cheers, Kaiti