I help ecommerce brands recover lost revenue, win chargebacks, and deliver exceptional customer experiences that keep buyers coming back.
⚡ Reliable & Detail-Oriented Professional
🔒 Confidential Case Handling
🌐 High-Speed Internet | Always Available
Here's what clients hire me for 👇
Customer Service & Order Management
- Email & live chat support for orders, shipping, and products
- Order tracking, missing tracking numbers & delivery monitoring
- Coordinating with suppliers to resolve delays, errors & stock issues
- Proactive follow-up on delayed or lost shipments before escalation
- Calm, professional complaint handling to prevent disputes & chargebacks
- Best resolutions: reship, refund, replacement, or exchange
- Processing returns, cancellations & order updates efficiently
- Early dispute intervention to prevent PayPal & Shopify chargebacks
- Accurate order records & Shopify status updates
- Subscription account & recurring order management
- Friendly, professional ticket responses using workflows & macros
PayPal Dispute & Chargeback Specialist
- Handling Item Not Received, Unauthorized Transaction & SNAD cases
- Writing strong, evidence-based dispute responses to maximize win rate
- Uploading tracking info, proof of delivery & policy documentation
- Managing PayPal Resolution Center cases from open to close
- Refund negotiation & proactive dispute prevention strategies
- Preparing and submitting high-quality evidence packages
- Analyzing dispute patterns to continuously improve defense strategies
- Tracking dispute performance and identifying recurring weak points
- Optimizing and standardizing dispute workflows for efficiency
Shopify Chargeback Management
- Responding to fraud, unrecognized, and product not received chargebacks
- Compiling compelling evidence packages with strong documentation
- Monitoring open cases and deadlines to prevent auto-losses
- Chargeback prevention strategies to protect your payment gateway standing
Order & Tracking Investigation
- Checking shipment status and real-time courier updates
- Address validation and delivery issue resolution
- Proactive customer communication to reduce dispute escalations
- Identifying shipment delays before they turn into chargebacks
If you're looking for a Shopify Customer Service Specialist and Chargeback & Dispute Resolution Expert who is reliable, thorough, and easy to work with. Hire Me!
Payment Processing
Customer Support
Customer Service
Shopify
Gorgias
Ecommerce Support
Email Support
Online Chat Support
Order Tracking
Refund Processing
Alternative Dispute Resolution
PayPal
Fraud Detection
Fraud Mitigation
Zendesk
Customer Experience
Complaint Management
Administrative Support
Virtual Assistance
MayJane E.
Bacolod City, Philippines
$8/hr
5.0
25 jobs
I am an experienced fraud analyst/Chargeback Representative and possesses extensive experience in the following:
-Fraud Detection leading to prevention
-Verification of transactions with both merchants and customers via outbound calls and email
-Well versed in dispute process for Visa and Mastercard
-Well versed in handling dispute process (from initial chargeback to arbitration stages)
-Extensive documentation review and research for both merchants and customers (representment documents and chargeback documents)
-Proficient in Microsoft Office tools
-Strong written and verbal English skills
Payment Processing
Zendesk
Fraud Mitigation
Fraud Detection
Customer Experience
Customer Service
Alternative Dispute Resolution
Virtual Assistance
Microsoft Excel
John Alder A.
Rizal, Philippines
$25/hr
4.5
27 jobs
♦ Losing revenue from failed payments?
♦ Delayed reporting and weak gateway visibility?
♦ Processor fees and checkout friction reducing profit?
I help ecommerce brands automate payment operations, approval-rate reporting, and dashboard systems so they can catch problems faster, recover more revenue, and make better decisions with confidence.
I build connected systems across automation, data dashboards, and ecommerce reporting, with a strong focus on payment operations and approval-rate optimization for brands using platforms like CheckoutChamp and Shopify.
𝗪𝗵𝗮𝘁 𝗜 𝗵𝗲𝗹𝗽 𝗲𝗰𝗼𝗺𝗺𝗲𝗿𝗰𝗲 𝗯𝗿𝗮𝗻𝗱𝘀 𝗶𝗺𝗽𝗿𝗼𝘃𝗲
♦ Approval-rate monitoring and decline analysis
♦ BIN-level and gateway-level performance tracking
♦ Best-gateway logic for declined payment reprocessing
♦ Reprocessing timing strategy based on performance patterns
♦ Processor fee validation and bank statement review
♦ Threshold tracking for negotiated commission reductions
♦ Checkout payment-method analysis for Apple Pay, Google Pay, Afterpay, Klarna, and similar options
♦ 3DS reporting strategy for countries or flows where stronger authentication can improve payment success
♦ Executive dashboards that show exactly where revenue is leaking
♦ Payment routing visibility and gateway comparison reporting
♦ Revenue reporting across funnel, country, product, and processor segments
𝗖𝗼𝗺𝗺𝗼𝗻 𝗼𝘂𝘁𝗰𝗼𝗺𝗲𝘀 𝗜 𝗱𝗲𝗹𝗶𝘃𝗲𝗿
♦ Fully automated dashboards with no manual exports or cleanup
♦ A reliable source of truth across payment, funnel, and ops reporting
♦ Faster diagnosis of approval-rate drops by product, BIN, gateway, country, or funnel
♦ Better decline-recovery workflows with logging and status tracking
♦ More informed processor and checkout decisions based on performance and cost data
♦ Cleaner reporting for leadership, operations, and finance teams
♦ Reduced manual work through stable, documented automations
𝗖𝗼𝗿𝗲 𝘀𝗲𝗿𝘃𝗶𝗰𝗲𝘀
♦ 𝐀𝐮𝐭𝐨𝐦𝐚𝐭𝐞𝐝 𝐃𝐚𝐭𝐚 𝐏𝐢𝐩𝐞𝐥𝐢𝐧𝐞𝐬 — API pulls / exports → processing → storage → dashboard
♦ 𝐏𝐚𝐲𝐦𝐞𝐧𝐭 𝐎𝐩𝐬 𝐃𝐚𝐬𝐡𝐛𝐨𝐚𝐫𝐝𝐬 — approval rates, declines, gateway trends, processor
performance, BIN/country/product/funnel analysis
♦ 𝐃𝐞𝐜𝐥𝐢𝐧𝐞-𝐑𝐞𝐜𝐨𝐯𝐞𝐫𝐲 𝐀𝐮𝐭𝐨𝐦𝐚𝐭𝐢𝐨𝐧 — scheduled reprocessing flows with best-gateway logic and logging
♦ 𝐏𝐫𝐨𝐜𝐞𝐬𝐬𝐨𝐫 𝐂𝐨𝐬𝐭 𝐀𝐧𝐚𝐥𝐲𝐬𝐢𝐬 — review of processor statements, fee validation, and commission-threshold tracking
♦ 𝐂𝐡𝐞𝐜𝐤𝐨𝐮𝐭 𝐎𝐩𝐭𝐢𝐦𝐢𝐳𝐚𝐭𝐢𝐨𝐧 𝐑𝐞𝐩𝐨𝐫𝐭𝐢𝐧𝐠 — analysis for alternative payment methods, 3DS usage, and conversion-impact decisions
♦ 𝐁𝐮𝐬𝐢𝐧𝐞𝐬𝐬 𝐈𝐧𝐭𝐞𝐥𝐥𝐢𝐠𝐞𝐧𝐜𝐞 𝐑𝐞𝐩𝐨𝐫𝐭𝐢𝐧𝐠 — recurring dashboards for ecommerce operations, payment monitoring, and revenue visibility
𝗥𝗲𝗹𝗲𝘃𝗮𝗻𝘁 𝗽𝗿𝗼𝗷𝗲𝗰𝘁 𝗲𝘅𝗮𝗺𝗽𝗹𝗲𝘀
♦ 𝐏𝐚𝐲𝐦𝐞𝐧𝐭 𝐎𝐩𝐞𝐫𝐚𝐭𝐢𝐨𝐧𝐬 𝐃𝐚𝐬𝐡𝐛𝐨𝐚𝐫𝐝 — built an automated reporting pipeline from checkout platform to warehouse to dashboard so leadership could quickly diagnose approval-rate changes across BIN, gateway, funnel, product, and country
♦ 𝐀𝐮𝐭𝐨𝐦𝐚𝐭𝐞𝐝 𝐑𝐞𝐩𝐫𝐨𝐜𝐞𝐬𝐬 𝐃𝐞𝐜𝐥𝐢𝐧𝐞𝐝 𝐏𝐚𝐲𝐦𝐞𝐧𝐭𝐬 — built a scheduled decline-recovery workflow using best-gateway logic, logging, and status tracking, saving about 14 hours per week compared with manual handling
♦ 𝐀𝐏𝐈 → 𝐆𝐨𝐨𝐠𝐥𝐞 𝐒𝐡𝐞𝐞𝐭𝐬 → 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐍𝐨𝐭𝐢𝐟𝐢𝐜𝐚𝐭𝐢𝐨𝐧𝐬 — built automated reminders with stop-logic after confirmation
♦ 𝐑𝐞𝐩𝐨𝐫𝐭𝐢𝐧𝐠 𝐬𝐲𝐬𝐭𝐞𝐦𝐬 that improved consistency, reduced manual exports, and made daily payment monitoring easier for decision-makers
𝗧𝗼𝗼𝗹𝘀 𝗜’𝗺 𝘀𝘁𝗿𝗼𝗻𝗴𝗲𝘀𝘁 𝗶𝗻
♦ Google Apps Script
♦ BigQuery
♦ Looker Studio
♦ Google Sheets
♦ Make automation
♦ Zapier
♦ CheckoutChamp
♦ Shopify
♦ n8n
𝗪𝗼𝗿𝗸𝗶𝗻𝗴 𝘀𝘁𝘆𝗹𝗲
♦ Async-friendly
♦ Clear documentation and handoff
♦ Built for maintainability, not just quick fixes
♦ Structured around accurate reporting, operational visibility, and long-term usability
Message me with:
♦ your platform stack
♦ the payment/reporting metrics you must track
♦ how often you want updates
I’ll suggest the cleanest automation and reporting approach for your budget.
Payment Processing
Data Analysis
Microsoft Excel
Google Sheets Automation
Data Visualization
Accuracy Verification
Data Cleaning
Data Entry
Virtual Assistance
Visual Basic for Applications
Bookkeeping
Zapier
Administrative Support
Looker Studio
Data Analytics & Visualization Software
Data Processing
Business Intelligence
ETL Pipeline
Make.com
API Integration
Lalaine P.
Davao, Philippines
$7/hr
5.0
4 jobs
I am a detail-oriented Inventory & Logistics Coordinator with experience in managing stock levels, tracking shipments, and supporting efficient supply chain operations. I help businesses stay organized by ensuring accurate inventory records, timely deliveries, and smooth coordination between warehouse and customers.
What I can help you with:
- Inventory tracking and stock management
- Order processing and shipment coordination
- Data entry and inventory system updates
- Inventory reconciliation and reporting
- Warehouse and carrier communication
Payment Processing
Sales
Outbound Sales
Teaching
Customer Service
Order Processing
Inventory Report
Logistics Coordination
Rhea Catherine D.
Iloilo, Philippines
$12/hr
4.7
22 jobs
100% Job Success
Top Rated Plus
🦷Results I've Delivered
✔ Reduced insurance A/R by 20–40% across multiple clinics
✔ Achieved a 60% appeal success rate on denied and underpaid claims
✔ Accelerated insurance payment turnaround times
✔ Improved clean claim rates, reducing denials and rework
✔ Increased team productivity through KPI tracking, coaching, and standardized workflow Areas of Expertise
✔HIPAA-Compliant
🦷Revenue Cycle Management
✨Insurance Verification & Eligibility
✨Claims Submission, Tracking & Follow-Up
✨Payment Posting (ERA/EOB)
✨Accounts Receivable (A/R) Management
✨Insurance Aging & Recovery
✨Denial Management, Appeals & Resubmissions
✨Patient Billing & Account Reconciliation
✨PPO & Medicaid Billing
🦷Leadership & Operations
✨Team Leadership, Coaching & Performance Management
✨KPI Development & Performance Monitoring
✨SOP Development & Process Improvement
✨Workflow Optimization & Quality Assurance
✨Root Cause Analysis for Denials & Collection Issues
✨Collaboration with Providers, Office Managers & Administrative Teams
🦷Reporting & Analytics
✨Collection & A/R Performance Reporting
✨Aging Analysis & Recovery Strategies
✨Revenue Trend & Financial Performance Analysis
✨Production-to-Collection Ratio Monitoring
✨Payer Mix & Reimbursement Analysis
✨Action Plans to Increase Collections
🦷Software Proficiency
✨Open Dental
✨Dentrix
✨Dentrix Ascend
✨Eaglesoft
📩Let's connect and discuss how I can help your practice achieve stronger financial performance
Payment Processing
Dental Care
Insurance Claim Submission
Insurance Verification
Virtual Assistance
Software
Excel Formula
Insurance Software
Account Reconciliation
Claim Listing
Customer Service
Medical Billing
Joanne Christine A.
Butuan, Philippines
$10/hr
4.9
31 jobs
I'm a Xero-certified bookkeeper and virtual assistant currently supporting a hospitality/travel business with their end-to-end financial administration, and I'm looking to take on one additional part-time client. With my existing client, I manage and reconcile up to 48 accounts, including bank accounts, credit cards, and multi-currency merchant accounts across 15 currencies, and handle accurate, timely, UK VAT-compliant bookkeeping in Xero, along with broader admin and virtual assistant support.
UK VAT & Tax Knowledge
Sound working knowledge of UK VAT rules, including standard-rated, zero-rated, and exempt supplies, along with HMRC compliance requirements.
Here's what I currently help my client with, and can bring to you too:
Bookkeeping, Reconciliation & Reporting
Entering purchase invoices and processing received payments into Xero
Keeping accounts payable/receivable up to date and accurate
Full monthly netting-off processes (sales invoice imports, credit notes, duplicate invoice checks)
Managing and reconciling multiple bank accounts, credit cards, and multi-currency merchant accounts (e.g., AIB Merchant Services) across various currencies
Downloading, sorting, and importing multi-currency merchant statements with accurate FX handling
Reconciliation across payment gateways such as Barclaycard, Capital on Tap, and Opayo/SagePay, plus gift card platforms
Booking channel reconciliation: Bookingcom, VRBO, Expedia, Airbnb, and similar platforms
Self-billing invoice creation for supplier and affiliate platforms
Marketplace income reconciliation (e.g., Apple, Google), calculating net income after platform fees
Reviewing postings for consistency and accuracy across the ledger
VAT & Compliance
Correctly recording VAT (standard, zero-rated, exempt) in accordance with UK VAT rules
Ensuring all entries are accurate, complete, and audit-ready
Handling subscription invoices, vendor payment offsets, and annual reconciliations
Multi-Currency
GBP, AUD, CAD, CHF, DKK, EUR, HKD, JPY, MXN, NOK, NZD, PHP, SEK, SGD, USD, ZAR
Tracking Ad Spend
Google Ads
Meta Ads
Microsoft Ads
Xero Expertise
Chart of accounts setup and layout changes
Custom coding structures tailored to your business
Clean, organized books that make life easier at year-end
General Bookkeeping & Virtual Assistance
General bookkeeping support for businesses of any size or industry
Data entry, inbox and calendar management, document organization
Ad hoc admin tasks, research, and process support to keep your business running smoothly
I'm detail-oriented, deadline-driven, and comfortable managing high-volume, multi-currency transactional bookkeeping across dozens of accounts and platforms. I have capacity for one more part-time client and would love to bring the same reliability and accuracy to your books.
Let's chat about how I can support you!
Payment Processing
Bookkeeping
Bank Reconciliation
Accounts Payable
Accounts Receivable
Financial Reporting
Xero
Microsoft Excel
Google Sheets
Invoicing
Property Management
Account Reconciliation
Accounting Basics
Accounting
Accounting Software
Financial Accounting
Balance Sheet
Administrative Support
Virtual Assistance
Transaction Data Entry
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