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Clients rate Salesforce Service Cloud professionals
Rating is 4.9 out of 5.
4.9/5
based on 174 client reviews
  • $75 hourly

    • 5.0/5
    • (15 jobs)
    🏆 Top 1% of Upwork professionals ⭐ 5️+ years of Marketing & Salesforce experience ✅ Over 3000 hours of Upwork projects I am a freelance marketing automation consultant based in Denver, CO, specializing in Eloqua and Marketo. I collaborate with enterprise marketing and IT teams to implement, optimize, and manage Eloqua and Marketo platforms, ensuring seamless integration and impactful results. If you need expert support for your marketing automation strategy, let's work together. As a full-time freelance professional on Upwork and a remote work enthusiast, I focus on long-term projects (20+ hours per week) where I can serve as a trusted extension of your team. Overview of previous projects: • Create and deploy email marketing campaigns for clients using Eloqua, Marketo and Salesforce Marketing Cloud (SFMC) • Implemented Salesforce Sales Cloud & Marketing Cloud for a tech company • Upgraded a global Salesforce org with over 1,000 users to Lightning • Automated business processes using Salesforce and marketing automation tools • Migrated a Salesforce Marketing Cloud instance for a global retailer • Implemented Pardot for a wearable technology company Technology Certifications: ☁️ Marketo Certified Architect ☁️ Eloqua Certified Implementation Specialist ☁️ Salesforce Administrator ☁️ Salesforce Advanced Administrator ☁️ Salesforce Sales Cloud Consultant ☁️ Salesforce Service Cloud Consultant ☁️ Salesforce Platform App Builder ☁️ Salesforce Experience Cloud Consultant ☁️ Salesforce Marketing Cloud Email Specialist ☁️ Salesforce Marketing Cloud Administrator
    vsuc_fltilesrefresh_TrophyIcon Salesforce Service Cloud
    Salesforce Email Studio
    Email Marketing
    Eloqua
    Salesforce App Development
    Email Deliverability
    Marketing Automation
    Salesforce
    Salesforce CRM
    Salesforce Lightning
    Salesforce Marketing Cloud
    Salesforce Sales Cloud
    B2B Marketing
    Marketo
    Marketing Automation Strategy
  • $211 hourly

    • 5.0/5
    • (18 jobs)
    I am Salesforce Guru/Architect & “𝐓𝐎𝐏 𝐑𝐀𝐓𝐄𝐃" Certified Salesforce expert and have 10+ years of experience in the Salesforce ecosystem. Below are details of my 13x Certification 🎓Salesforce Certified CPQ Specialist 🎓 Salesforce Certified Platform Developer I 🎓 Salesforce Certified Platform Developer II 🎓Salesforce Certified Field Service Consultant 🎓Salesforce Certified Service Cloud Consultant 🎓Salesforce Certified Platform App Builder 🎓Salesforce Certified Sales Cloud Consultant 🎓Salesforce Certified Administrator 🎓Salesforce Certified Nonprofit Cloud Consultant 🎓Salesforce Certified AI Associate 🎓Salesforce Certified Sharing and Visibility Architect 🎓Salesforce Certified Data Architect 🎓Salesforce Certified Application Architect 𝙄𝙣𝙙𝙪𝙨𝙩𝙧𝙞𝙚𝙨: 🏙️𝘙𝘦𝘢𝘭 𝘌𝘴𝘵𝘢𝘵𝘦 🏅𝘕𝘰𝘯𝘱𝘳𝘰𝘧𝘪𝘵 🏖️𝘏𝘰𝘴𝘱𝘪𝘵𝘢𝘭𝘪𝘵𝘺 📚𝘌𝘥𝘶𝘤𝘢𝘵𝘪𝘰𝘯 🔐𝘐𝘯𝘴𝘶𝘳𝘢𝘯𝘤𝘦 🙌 𝘖𝘵𝘩𝘦𝘳 ☁ ExtensiveAdmin Experience in - - Configuring the Vanilla Salesforce.com, - Object/Field Creation, - Email Setup and Advanced Email Templates - Setting up Users, - Roles and Profiles, - Creating Workflow Rules, - Writing Validation Rules, - Creating Page Layouts, - Loading data via Data Loader and Jitterbit Data Loader, - Amazing analytics by creating various Reports and Dashboards, - Sharing Rules, - Chatter Functionality, - AppExchange Tools - Home Page Components, - Multi-Currency, - Data Cleansing, - Data Entry, - Data Research, - Setting up Campaigns and Email Marketing Tools ✅ 150+ Salesforce Projects Portfolio ✅ 10 + Years of Experience in Salesforce ✅ Salesforce Advanced Developer ✅ Salesforce Integration Expert ✅ Salesforce Lightning Developer ✅ Salesforce Marketing Cloud and Pardot Specialist ✅ Salesforce Solution and Technical Architect ✅ CPQ Billing and Quote Customisation ✔️ Consulting Services – CRM Strategist - Requirement Gathering - Fit Gap Analysis - Design Document - Migration Documents - Data Loading Templates - Administrator and End-user Training Documents - Consulting on moving to Salesforce - Integration with legacy System - Go Live Document ✔️ Development Services - - Custom UI - Lightning Web components (Built 15+ Applications) - Custom UI - Lightning Aura Components Development (Built 40+ Applications) - Apex Classes - Apex Triggers - Visual Force pages - Sites Communities (Classic and Lightning) - Integrations (WSDL / JSON/ XML) - Rest API - Web services - Developing AppExchange Products - JQueries - Java Scripts ✔️ Hands-on experience in designing business solutions on salesforce and Implementing New Salesforce Orgs from Scratch. ✔️Salesforce Data Schema and Integration Designing. ✔️Identifying and resolving complex underlying causes of Salesforce problems due to performance, Governer Limits, or Salesforce Standards of Implementation. ✔️ AppExchange Integrations and Customizations - DocuSign, Conga Composer, MapAnything, QuickBooks Etc. ✔️ DevOps - Salesforce DX with Tools like Jenkins, GitLab, Github, AWS Code Commit, and Docker. ✔️ Integration Specialist - Design and Development for REST and SOAP. Experienced in integrating Salesforce and external applications using REST APIs, SOAP APIs, oAuth, and Single Sign-On. In his career, he has worked with over 50+ Clients for implementation, consultation, and designing salesforce Platform Solutions and have successfully delivered 150+ projects so far.
    vsuc_fltilesrefresh_TrophyIcon Salesforce Service Cloud
    Pardot
    Salesforce Marketing Cloud
    Visualforce
    API Integration
    JavaScript
    API
    Nonprofit
    Salesforce
    Salesforce CPQ
    Salesforce CRM
    Apex
    Salesforce Sales Cloud
    Salesforce Lightning
    Salesforce App Development
  • $90 hourly

    • 5.0/5
    • (22 jobs)
    Thanks for checking out my profile! Whatever your technology project may be, I'd love to help you find a solution! Let me share a little about myself, and I'd love to connect to hear about you and your organization: I'm a Salesforce, data, and technology expert with multiple years of experience and 7 technical certifications. My superpower is Salesforce! Specifically, I work to enhance automation and efficiency using Salesforce Flows, data transformation, and workflow enhancement. I can also help in any number of ways on a number of different platforms. I have experience working with a broad range of organizations, from Fortune 100 corporations to early-stage startups and small non-profits. I get excited about helping organizations refine their technology solutions to drive increased performance. My areas of expertise include: Salesforce (4x Salesforce Certified) - Configuration - Administration - Data Management (Import/Export) - Automation (Flow Builder, Process Builder, Workflows, Formulas, etc.) - Reports & Dashboards HubSpot - Configuration - Administration - Data Management - Automation - Reports & Dashboards - Salesforce Integration Data Management & Visualization - SQL / SOQL / SAQL - Excel - Tableau - Tableau CRM / Einstein Analytics I hold the following certifications: - Salesforce Certified Administrator - Salesforce Certified Custom App Builder - Salesforce Certified Business Analyst - Salesforce Certified Education Cloud Consultant - Certified ScrumMaster - Copado Fundamentals I - FormAssembly Certified All of my projects include the following: - Thorough requirements gathering - Proactive two-way communication - Complete configuration and build according to best practices and business requirements - Comprehensive documentation left behind I'd be glad to discuss how I can help with any project!
    vsuc_fltilesrefresh_TrophyIcon Salesforce Service Cloud
    Salesforce Einstein
    Salesforce Lightning
    HubSpot
    Salesforce CRM
    Tableau
    Salesforce
    Microsoft Excel
    Salesforce Sales Cloud
    Salesforce App Development
    Database
  • $55 hourly

    • 5.0/5
    • (16 jobs)
    As a highly skilled Salesforce expert with over 8 years of experience, I specialize in delivering tailored Salesforce solutions that streamline business operations and drive efficiency. From implementation to optimization, I bring a deep understanding of the Salesforce ecosystem, ensuring that every solution I create aligns with your unique business needs. Whether you're looking for hands-on system setup, process automation, or data-driven insights, I am committed to delivering results that exceed expectations and help your business thrive in the long term. Here’s how I can help your business maximize the potential of Salesforce: ⭐ Services in Administration 🛠️🔒: ✔️User Management and Permissions ✔️Profile and Role Hierarchy Configuration ✔️Workflow and Approval Process Management ✔️Data Quality, Import, and Cleanup ✔️System Monitoring and Health Checks ✔️Salesforce Backup, Restore, and Security Compliance ✔️Salesforce Platform Upgrades and Patches ✔️Ongoing User Training and Support ✔️Task Automation and Custom Notifications ✔️Record and Data Management ⭐ Services in Development 💻⚡: ✔️Custom Apex Development ✔️Data Migration and Integrations (JSON/ WSDL) ✔️Visualforce Page Creation ✔️Lightning Component Development ✔️Workflow and Process Automation ✔️Custom App Development ✔️REST API Integration ✔️Salesforce Lightning Experience Optimization ⭐ Services in Consulting 💼📊: ✔️Salesforce Implementation Strategy and Consulting ✔️Business Process Optimization & Automation Consulting ✔️Salesforce Integration Consulting (third-party tools & apps) ✔️Salesforce Data Migration Consulting ✔️Salesforce Health Check and Performance Optimization ✔️Salesforce Lightning Experience Consulting ✔️Custom Reporting & Analytics Consulting ✔️Salesforce User Training and Onboarding ✔️System Audits & Recommendations for Improvement ⭐ Services in Implementation ⚙️🚀: ✔️Salesforce Implementation and Setup ✔️Custom Configuration and Automation (Flows, Process Builder) ✔️Salesforce System Optimization ✔️Data Migration and Integrations ✔️Custom Dashboard & Reporting Solutions ✔️Salesforce Lightning Setup & Optimization ✔️Salesforce AppExchange Integrations ✔️Business Process Automation ✔️Custom Record Types and Page Layouts ⭐ Why Me? 🌟🎯: ✔️8+ Years in the Salesforce Ecosystem ✔️3x Salesforce Certified Professional ✔️Proven Expertise in Implementation & Process Optimization ✔️Client-Focused, Results-Driven Approach ✔️Comprehensive Knowledge Across Multiple Salesforce Clouds ✔️Your Strategic Partner for Long-Term Success
    vsuc_fltilesrefresh_TrophyIcon Salesforce Service Cloud
    Microsoft Office
    API Integration
    AppExchange
    Apex
    Automation
    Salesforce Lightning
    Salesforce Sales Cloud
    Salesforce App Development
    Salesforce CRM
    Salesforce
  • $35 hourly

    • 5.0/5
    • (3 jobs)
    An accomplished and respected leader offering extensive experience in Project and Program Management, specializing in Salesforce CRM Setup, Organization, and Integrations. Key Strengths include: * Salesforce Configuration and Setup * Salesforce CRM * Program Management * Internal Product Management * Project Management * Process & Procedure Development * Integrations * Salesforce Integration and Setup * User Documentation * Client Database Management * Team Training and Development * Data Analysis Professional Experience Access Development, Salt Lake City, UT July 2018 Business Systems Manager • Manage the CRM and Integrations team. Manage all aspects of technical data, integration projects, daily users, security, flows, and configurations. • Manage Intacct (Accounting Software), LinvioPay (Credit Card Software). • All products that integrate with Salesforce. • Complex dashboards and report setup. • Customize page layout, profiles, and permissions within Salesforce. • Contract negotiation and new product recommendations. • Project Manager for internal projects. Access Development, Salt Lake City, UT May 2014 – July 2018 Implementation Program Manager / Customer Success • Salesforce Admin Integrations – Technical Support • Project manager for new and existing projects. Managed project team, follow-up meetings, budgets, goals, and timelines. • Internal product development working with the engineering team • Client Tech Support - RESTful API, JSON, data issues • Website and mobile app development • Manages all aspects of on-boarding and implementation • Salesforce integration project manager • Management of trade shows • Manage new product development and coordinate new business processes and procedures • Customer Success processes and reporting Salesforce Certifications • Admin I Certification • Admin II Certification • Developer I Certification • Sales Cloud Certification • Service Cloud Certification • Sales Cloud Consultant PMP Certification • PMI Member • Fundamentals of Project Management • PMP Certification
    vsuc_fltilesrefresh_TrophyIcon Salesforce Service Cloud
    Customer Relationship Management
    Product Management
    Data Cleaning
    Data Analysis
    Project Management
    Microsoft Excel
    Salesforce Sales Cloud
    Salesforce Lightning
    Salesforce CRM
    Salesforce
  • $50 hourly

    • 4.8/5
    • (101 jobs)
    As an official Salesforce and SugarCRM partner, I have 15+ years of CRM Consultancy and Implementation experience for businesses ranging from large enterprises to small startups. My expertise covers CRMs like Salesforce, SugarCRM, SuiteCRM, HubSpot, MS Dynamics 365, Odoo and various others. I work with my CRM-Certified team of engineers with expert-level command over the above mentioned platforms allowing me to map business processes of different businesses seamlessly onto their instances through Customizations, Integrations, Implementations, and Data Migration. Technology stack includes PHP, MySQL, SOAP/REST, JS, Apex, VisualForce, CPQ, and Lightning. My goal is to help my clients utilize the complete potential of their existing CRM systems or set up a CRM system from scratch by leveraging my experience combined with the engineering capabilities of my team of over 350 professionals.
    vsuc_fltilesrefresh_TrophyIcon Salesforce Service Cloud
    Salesforce CRM
    SugarCRM
    Salesforce App Development
    Salesforce Marketing Cloud
    Salesforce Lightning
    Salesforce Sales Cloud
    Artificial Intelligence
    Machine Learning
    Microsoft Dynamics 365
    HubSpot
    Customer Relationship Management
    Salesforce
    SuiteCRM
    Amazon Web Services
  • $85 hourly

    • 5.0/5
    • (14 jobs)
    I am a seasoned Salesforce Certified Expert with over 10 years of experience in delivering high-quality Salesforce solutions. With seven Salesforce certifications, including Salesforce Certified Administrator, Advanced Administrator, Sales Cloud Consultant, Service Cloud Consultant, Platform App Builder, and Certified Associate, I bring a wealth of knowledge and expertise to every project. I specialize in Salesforce implementation and customization, tailoring solutions to meet unique business needs across Sales Cloud, Service Cloud, and Marketing Cloud. My integration expertise includes seamless connections with third-party systems such as HubSpot, Call Tracking Metrics, and GuideCX, ensuring efficient data flow and enhanced functionality. Additionally, I excel in designing and implementing automated workflows to improve operational efficiency and reduce manual tasks. My experience extends to knowledge base management within Salesforce, creating comprehensive resources that enhance customer self-service capabilities and support efficiency. I am proficient in data mapping, migration, and management, ensuring data integrity and consistency across systems. I am also dedicated to providing thorough training and ongoing support to clients, ensuring successful adoption and optimal use of Salesforce solutions. Some of my highlighted projects include the integration of Chargent to streamline billing and payment processes, reducing manual errors and enhancing customer satisfaction. I have also enhanced lead tracking and sales performance with Call Tracking Metrics integration, and improved customer onboarding efficiency by 40% using GuideCX. My work with Marketing Cloud Account Engagement has increased lead conversion rates by 30% through personalized and targeted marketing campaigns. Additionally, my HubSpot to Salesforce integration achieved a 95% reduction in data discrepancies and a 20% increase in lead conversion rates. Implementing Service Cloud, I enhanced customer support operations with a centralized Help Center and comprehensive Knowledge Bases, improving case resolution times and reducing support costs. My goal is to leverage my Salesforce expertise to help clients optimize their CRM processes, improve customer engagement, and drive business growth. Let's connect to discuss how I can help you achieve your Salesforce objectives!
    vsuc_fltilesrefresh_TrophyIcon Salesforce Service Cloud
    API Development
    Apex
    Salesforce App Development
    Salesforce CPQ
    Automation
    System Administration
    API Integration
    Business Analysis
    Salesforce
    Salesforce CRM
    CRM Software
    Visualforce
    Salesforce Lightning
    SOQL
    Salesforce Sales Cloud
  • $55 hourly

    • 4.1/5
    • (22 jobs)
    I am a seasoned Integration specialist with architecture, Design and Development experience in Salesforce, Oracle NetSuite and Microsoft Dynamics 365. With a proven track record of over 20 years of experience, I specialize in designing and delivering scalable, efficient, and innovative CRM, ERP, and integration solutions for businesses across industries. My passion lies in streamlining operations, optimizing workflows, and creating seamless communication between systems to drive business success. Core Expertise Microsoft Dynamics 365 ERP & CRM Custom development and configuration of Dynamics F&O, Business Central ERP systems and CRM. Experience in integrating Dynamics 365 with Power BI for advanced analytics and reporting. -------------------------------------------------------- NetSuite ERP & Customization Oneworld and Standard Advanced NetSuite ERP configuration to optimize financial and operational workflows. Proficient in SuiteScript (1.0 and 2.0), SuiteFlow, and SuiteAnalytics for customization and reporting. Implementing and integrating NetSuite with eCommerce platforms, payment gateways, and custom applications. Experience with managing inventory, order processing, and supply chain workflows in NetSuite. -------------------------------------------------------- Salesforce Development & Architecture End-to-end Salesforce implementation, customization, and maintenance. Expertise in Apex programming, Visualforce pages, and Lightning Web Components. Skilled in designing scalable and robust Salesforce architectures to meet complex business requirements. Integration of Salesforce with third-party tools and platforms using REST/SOAP APIs, MuleSoft, and custom integrations. Hands-on experience with Sales Cloud, Service Cloud, Marketing Cloud, and CPQ implementations. -------------------------------------------------------- Integration Specialist Extensive experience in integrating Salesforce, NetSuite, and Dynamics with third-party systems and applications. Expertise in integration tools like MuleSoft, Zapier, Boomi, and Celigo Integrator.io. Proficient in designing middleware-based integrations and custom API development to ensure seamless data flow between systems. Proven ability to handle large-scale data migrations and synchronization across multiple platforms. Services I Provide CRM/ERP Implementations: Deploying Salesforce, NetSuite, or Dynamics tailored to your unique business needs. Custom Development: Creating custom applications, workflows, and scripts to enhance platform functionality. Integrations: Building and managing integrations to ensure your tech stack works harmoniously. Data Migration: Ensuring smooth and secure migration of data between systems with zero downtime. Post-Implementation Support: Providing training, troubleshooting, and ongoing support to ensure maximum ROI. Certifications Salesforce Certified Administrator Salesforce Certified Platform Developer I & II Salesforce Certified Application Architect NetSuite ERP Consultant Certification Microsoft Dynamics 365 Fundamentals (CRM and ERP) Why Choose Me? Proven Expertise: I have successfully delivered 150+ projects, from small-scale customization to enterprise-level implementations. Business-Oriented Approach: I focus on understanding your unique business processes to ensure solutions are aligned with your goals. Technical Excellence: Deep understanding of multiple platforms ensures innovative, cross-platform solutions. Commitment to Quality: I pride myself on delivering high-quality, reliable, and timely results that exceed expectations. Effective Communication: I maintain transparency, clear communication, and a collaborative working relationship throughout the project lifecycle. What You Can Expect When Working With Me A comprehensive approach to problem-solving with an emphasis on efficiency and scalability. On-time project delivery with strict adherence to agreed timelines and budgets. Post-delivery support and maintenance to ensure long-term success. Let’s Work Together! Whether you’re looking for a seamless Salesforce integration, NetSuite customization, MS Dynamics implementation, or cross-platform system integration, I’m here to help. Let’s collaborate to transform your business operations and achieve outstanding results. Feel free to reach out so we can discuss your project requirements in detail and create a tailored solution for your business!
    vsuc_fltilesrefresh_TrophyIcon Salesforce Service Cloud
    Business Applications Development
    Microsoft Dynamics Development
    Microsoft Dynamics 365
    NetSuite Development
    Third-Party Integration
    Payment Gateway Integration
    Apex
    Cloud Architecture
    Salesforce App Development
    Salesforce CPQ
    Salesforce
    Salesforce Lightning
    Salesforce Sales Cloud
    Salesforce Marketing Cloud
  • $75 hourly

    • 3.5/5
    • (1 job)
    Tylan is a Senior Developer, Administrator, & App Builder with 7 years of experience on the salesforce platform. He has designed, built, & implemented salesforce solutions for a multitude of clients in various industries. Tylan takes pride in setting up his clients for success & scalability, by utilizing simple and transparent solutioning & design.
    vsuc_fltilesrefresh_TrophyIcon Salesforce Service Cloud
    CRM Development
    CRM Automation
    Salesforce Marketing Cloud
    Salesforce Sales Cloud
    Salesforce Lightning
    Salesforce
    Salesforce CRM
    Salesforce App Development
    Data Engineering
    Database Architecture
  • $120 hourly

    • 4.3/5
    • (70 jobs)
    UpWork Expert Vetted and Top Rated I'm a Salesforce Certified Marketing Cloud Account Engagement Specialist and Certified Salesforce Administrator and have been customizing Salesforce for 10 years. I identify gaps in operational strategy and implement solutions to maximize growth and scale. I'm a big-picture strategic thinker with a focus on the details needed to turn strategy into action. I'm fluent in French and Russian with extensive international experience, including four years living in Russia. I'm a Fulbright scholar and I have an MBA from Boston University and over 20 years leading organizational improvements. I can help with strategic and operational planning, identifying areas of improvement in current operations, developing a plan to help you implement changes in your organization's process and strategy, and helping you align your mission and vision and achieve results. I can guide process improvements to reduce redundancy, improve efficiency, and increase productivity. I can create process documentation, including flow charts, analyze IT needs, and translate business needs into IT requirements.
    vsuc_fltilesrefresh_TrophyIcon Salesforce Service Cloud
    Business Analysis
    User Guide Writing
    Project Management
    Financial Analysis
    Business Plan
    User Acceptance Testing
    Salesforce
    Salesforce CRM
    Salesforce Lightning
    Salesforce Sales Cloud
    Salesforce Marketing Cloud
  • $150 hourly

    • 4.7/5
    • (28 jobs)
    As a seasoned full-stack developer with 15 years of expertise, I build robust digital solutions using modern technologies, including JavaScript, TypeScript, PostgreSQL, SQLite, and Drizzle ORM. My tech stack encompasses CSS, TailwindCSS, React, React Native, and Next.js, complemented by strong DevOps practices. I've successfully delivered over 500 digital products, each meticulously crafted with advanced UI/UX design principles. As a certified Salesforce and HubSpot administrator and developer, I bring comprehensive CRM and marketing automation solutions expertise to enhance your digital strategy. My approach combines technical excellence with clear communication and thoughtful product management, ensuring your projects are not only technically superior, perfectly aligned with your business objectives, and delivered on schedule.
    vsuc_fltilesrefresh_TrophyIcon Salesforce Service Cloud
    Front-End Development
    Salesforce Sales Cloud
    Salesforce Wave Analytics
    Apex
    Salesforce CRM
    Salesforce Lightning
    Salesforce Marketing Cloud
    Commerce Cloud
    Salesforce App Development
  • $120 hourly

    • 5.0/5
    • (16 jobs)
    As a Salesforce/Technology enthusiast since 2010, I have worked on 200+ projects ranging from small to medium businesses to fortune 50 companies. I have logged over 10,000 hours working in the Salesforce Platform. A self-motivated and technical/business systems architect/admin/consultant with a proven track record in information technology, business analysis, application development, data architecture, scrum/agile, and project management. Excellent communication skills and ability to work at all levels of management. High energy team player with expertise in accounting, inventory management, marketing and business information systems. Proven leader with experience managing vendors and resources both onshore and offshore. Recent Notable Projects Include: Sales Cloud & Marketing Cloud Implementation for large insurance company with integration to 3 custom portals and a custom insurance ERP platform. New Business Onboarding - Served as the lead architect and consultant on a project where we developed a full onboarding and journey management process for a large oil and gas company. Disaster Recovery Application - Lead a team that developed a mobile custom application hosted on the Salesforce Platform that allowed the company to build out the structure of the building and capture information in real time on the project details. Lightning Implementation - Assisted a large manufacturer with moving from Salesforce Classic to the lightning UI. This included building custom lightning components. Service Cloud & Community Cloud Implementation for a Software Company - Lead a project to transition a company from a legacy case management system to Salesforce with communities. Implemented Service Console, Community Cloud, Knowledge, Live Agent, and other features.
    vsuc_fltilesrefresh_TrophyIcon Salesforce Service Cloud
    Salesforce Marketing Cloud
    Apex
    Salesforce Sales Cloud
    Salesforce Lightning
    Salesforce CRM
    Salesforce App Development
    Salesforce Wave Analytics
  • $150 hourly

    • 5.0/5
    • (4 jobs)
    I have been working in the Salesforce Ecosystem now for 6+ years, I have worked with 4 major companies. 3 being consultant based, and the other being internal Salesforce Development based. I have a total of 5 Salesforce Certifications. Skills Include: -Field Service Lightning -Sales Cloud -Service Cloud -Lightning Flow Automation -Reports and Dashboards -Experience Cloud -Platform App Development -AI Development -Amazon Web Services I have 6 certifications through Salesforce. Those being Salesforce Admin, Salesforce Developer 1, Salesforce Platform App Builder, Salesforce Field Service, and Salesforce Service Cloud. I am well versed in all things when it comes to Salesforce Configuration, as well as reporting, workflows, process builders, visual flows, Apex coding, Triggers, communities, Service Cloud, Sales Cloud, Service Cloud, Field Service Lightning, Health cloud and much more. (I dont want to go on too long haha). Point being I am very confident in my Abilities in Salesforce Configuration, and even Training Users on how to use it.
    vsuc_fltilesrefresh_TrophyIcon Salesforce Service Cloud
    Amazon Web Services
    AI Bot
    Salesforce
    Salesforce Sales Cloud
    Salesforce Lightning
  • $80 hourly

    • 4.9/5
    • (90 jobs)
    Based in Indianapolis (EST), I am a 10x+ certified Salesforce Architect/ Developer/ Consultant/ Admin. Carrying with me over 12 years of experience, my passion is architecting and implementing CRM solutions on Salesforce platform that are scalable, easy to adapt, intuitive and follow best industry practices. I have extensive experience implementing Sales, Service, Marketing, B2C Commerce and CX solutions of all sizes and complexities spanning across several industry domains (Life Sciences, Retail, Non Profit, Manufacturing, Real Estate, Finance, Fitness, Wineries, Hospitality, PetCare etc.) Have completed over 60 Sales and Service Cloud implementations, over 18 Marketing Cloud Implementations and 11 Pardot implementations so far. Have extensive depth and breadth of projects on Salesforce - IMPLEMENTATIONS - Fresh implementations, Sales/Service process setup & automation, Reporting, Customer and Partner/PRM Portals INTEGRATIONS - Have integrated Salesforce with ZenDesk, Quickbooks, Netsuite, Slack, HubSpot, Pardot, Marketing Cloud, Mail Chimp, Drift, Google Sheets, STRIPE, Teachables, Snowflake, JIRA, Outreach.IO, Salesloft and many more CUSTOMIZATIONS - Flows, Apex, LWC, Lightning, Triggers, Classes APP DEVELOPMENT - Custom App Development for AppExchange ADMINISTRATION - Security, SSO, User Setup, Custom Objects, Page Layouts, Automations, Reporting REPORTING/ ANALYTICS - Sales Reports, Service Desk KPIs, Forecasting, Pipeline reports, Lead/ Opportunity Funnel, SLAs and other custom reports My clients admire me for my Consulting and Problem Solving skills. I bring to the table a perfect blend of Sales, Service, Customer Experience and Marketing technologies along with domain expertise Below are the various certifications in my bag Certified Salesforce Application Architect Certified Salesforce Data Architect Certified Salesforce Data Cloud Certified Salesforce Integration Architect Certified Salesforce Sharing & Visibility Designer Certified Salesforce Admin Certified Salesforce Developer Certified Salesforce Service Cloud Consultant Certified Marketing Cloud Architect Certified Marketing Cloud Email Specialist Certified Veeva Admin My technology/tool stack comprises - - Force.com - Salesforce Sales and Service Cloud - Experience Cloud, Revenue Cloud (CPQ) - Health Cloud - Marketing Cloud/ ExactTarget - Pardot - Hubspot, Mail Chimp - B2C Commerce Cloud - Veeva CRM and Veeva Vault - Informatica Power Center (Development, Administration) - Informatica Cloud (Development, Administration) - Data warehousing, Data Modeling - SQL, PL/SQL - Zapier
    vsuc_fltilesrefresh_TrophyIcon Salesforce Service Cloud
    Apex
    Commerce Cloud
    Salesforce App Development
    Informatica Cloud
    Salesforce CPQ
    Pardot Development
    Informatica
    Service Cloud Development
    Salesforce Lightning
    Salesforce
    Salesforce Sales Cloud
    Zapier
    Pardot
    Salesforce Marketing Cloud
  • $125 hourly

    • 4.9/5
    • (5 jobs)
    Salesforce is the world's #1 CRM platform, and has the potential to fundamentally change how you run your business. Many businesses are excited about salesforce, but then fail to fulfill its promise due to a lack of experience in implementing and operating the platform. It is my goal to help you realize your vision of salesforce, and help you maximize your ROI. I have over 5 years of in-depth experience with all editions of salesforce across many industries. Let me help you with: New Implementations Sales Cycle improvements - reduce deal closing time with automated sales processes Service Experience improvements - Increase customer satisfaction with focused service processes Increase user engagement with activity tracking Data Quality issues: duplicates, dirty data, etc.. Classic to Lightning UI conversions Lead & other data imports Critical Updates & Security assessments Business Intelligence reporting & dashboards. Visualize your valuable data and improve business decision making My promise: No Geek talk; I am a business professional with 20+ years of IT management experience and will work with you to fulfill your unique requirements.
    vsuc_fltilesrefresh_TrophyIcon Salesforce Service Cloud
    Automated Workflow
    Salesforce Marketing Cloud
    Pardot Marketing
    Apex
    Visualforce
    Salesforce
    Business Process Automation
    Salesforce Sales Cloud
    Salesforce Lightning
    System Administration
    Salesforce CRM
  • $95 hourly

    • 4.9/5
    • (45 jobs)
    𝟲𝟳% of my clients had been burned by another developer before I solved their data problems. I will solve your data problems. If you're unhappy with the work completed in the first 30 days, there's no charge. Your project is my business. 
I don’t exist without your success. 𝗦𝗸𝗶𝗹𝗹𝘀 • APIs • Azure Data Factory • ETL • Microsoft Fabric • Microsoft Power BI • Paginated Reports (Report Builder) • Power Automate • SharePoint • SQL 𝗘𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲 𝟭𝟱 Industry Sectors 𝟯𝟬𝟬+ Projects Delivered 𝟮.𝟲 𝗬𝗲𝗮𝗿𝘀 Avg Client Relationship 𝟵𝟭 NPS Score - Customer Satisfaction 𝗛𝗮𝗽𝗽𝘆 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿𝘀 “𝘋𝘶𝘱𝘶𝘪𝘴 𝘈𝘯𝘢𝘭𝘺𝘵𝘪𝘤𝘴 𝘩𝘢𝘴 𝘦𝘲𝘶𝘢𝘭 𝘰𝘳 𝘣𝘦𝘵𝘵𝘦𝘳 𝘴𝘬𝘪𝘭𝘭𝘴 𝘵𝘩𝘢𝘯 𝘢 𝘉𝘪𝘨 𝘛𝘩𝘳𝘦𝘦 𝘤𝘰𝘯𝘴𝘶𝘭𝘵𝘪𝘯𝘨 𝘧𝘪𝘳𝘮, 𝘸𝘪𝘵𝘩 𝘵𝘩𝘦 𝘱𝘦𝘳𝘴𝘰𝘯𝘢𝘭 𝘦𝘹𝘱𝘦𝘳𝘪𝘦𝘯𝘤𝘦 𝘢𝘯𝘥 𝘷𝘢𝘭𝘶𝘦 𝘰𝘧 𝘢 𝘣𝘰𝘶𝘵𝘪𝘲𝘶𝘦.” 𝗠𝗶𝗰𝗵𝗮𝗲𝗹 𝗣𝗮𝗿𝗿𝗼𝘁𝘁,
𝗙𝗼𝘂𝗻𝗱𝗲𝗿 𝗮𝘁 𝟰𝟴𝟬𝘁𝗵 𝗖𝗼𝗻𝘀𝘂𝗹𝘁𝗶𝗻𝗴 “𝘐 𝘥𝘰𝘯’𝘵 𝘩𝘢𝘷𝘦 𝘵𝘰 𝘴𝘦𝘢𝘳𝘤𝘩 𝘧𝘢𝘳 𝘢𝘯𝘥 𝘸𝘪𝘥𝘦 𝘧𝘰𝘳 𝘴𝘱𝘦𝘤𝘪𝘢𝘭𝘪𝘴𝘵𝘴 𝘯𝘦𝘦𝘥𝘦𝘥 𝘰𝘯 𝘰𝘶𝘳 𝘱𝘳𝘰𝘫𝘦𝘤𝘵𝘴... 𝘸𝘪𝘵𝘩 𝘔𝘢𝘵𝘵𝘩𝘦𝘸 𝘢𝘵 𝘋𝘶𝘱𝘶𝘪𝘴 𝘈𝘯𝘢𝘭𝘺𝘵𝘪𝘤𝘴, 𝘐 𝘴𝘪𝘮𝘱𝘭𝘺 𝘥𝘦𝘴𝘤𝘳𝘪𝘣𝘦 𝘮𝘺 𝘨𝘰𝘢𝘭𝘴 𝘢𝘯𝘥 𝘩𝘦 𝘤𝘰𝘯𝘯𝘦𝘤𝘵𝘴 𝘮𝘦 𝘸𝘪𝘵𝘩 𝘵𝘩𝘦 𝘦𝘹𝘱𝘦𝘳𝘵𝘪𝘴𝘦 𝘐 𝘯𝘦𝘦𝘥 𝘸𝘪𝘵𝘩𝘪𝘯 𝘵𝘩𝘦 𝘵𝘦𝘢𝘮. 
𝘐𝘵'𝘴 𝘭𝘪𝘬𝘦 𝘩𝘢𝘷𝘪𝘯𝘨 𝘮𝘺 𝘰𝘸𝘯 𝘱𝘦𝘳𝘴𝘰𝘯𝘢𝘭 𝘨𝘶𝘪𝘥𝘦 𝘵𝘩𝘳𝘰𝘶𝘨𝘩 𝘵𝘩𝘦 𝘮𝘢𝘻𝘦 𝘰𝘧 𝘴𝘱𝘦𝘤𝘪𝘢𝘭𝘪𝘴𝘵𝘴.” 𝗧𝗮𝘀𝗵𝘂𝗮 𝗖𝗮𝘀𝗲, 𝗗𝗶𝗿𝗲𝗰𝘁𝗼𝗿 𝗼𝗳 𝗕𝘂𝘀𝗶𝗻𝗲𝘀𝘀 𝗜𝗻𝘁𝗲𝗹𝗹𝗶𝗴𝗲𝗻𝗰𝗲, 𝗕𝗹𝘂𝘂𝗺 “𝘋𝘶𝘱𝘶𝘪𝘴 𝘈𝘯𝘢𝘭𝘺𝘵𝘪𝘤𝘴 𝘱𝘳𝘰𝘷𝘦𝘴 𝘵𝘰 𝘣𝘦 𝘢 𝘳𝘦𝘭𝘪𝘢𝘣𝘭𝘦 𝘱𝘢𝘳𝘵𝘯𝘦𝘳, 𝘥𝘦𝘮𝘰𝘯𝘴𝘵𝘳𝘢𝘵𝘪𝘯𝘨 𝘢𝘤𝘤𝘰𝘶𝘯𝘵𝘢𝘣𝘪𝘭𝘪𝘵𝘺 𝘵𝘩𝘳𝘰𝘶𝘨𝘩 𝘢 𝘭𝘢𝘳𝘨𝘦𝘭𝘺 𝘴𝘦𝘭𝘧-𝘥𝘪𝘳𝘦𝘤𝘵𝘦𝘥 𝘸𝘰𝘳𝘬𝘧𝘭𝘰𝘸. 𝘔𝘢𝘵𝘵𝘩𝘦𝘸 𝘥𝘪𝘴𝘵𝘪𝘯𝘨𝘶𝘪𝘴𝘩𝘦𝘴 𝘩𝘪𝘴 𝘸𝘰𝘳𝘬 𝘸𝘪𝘵𝘩 𝘦𝘹𝘱𝘦𝘳𝘵𝘪𝘴𝘦 𝘢𝘯𝘥 𝘦𝘹𝘤𝘦𝘱𝘵𝘪𝘰𝘯𝘢𝘭 𝘤𝘶𝘴𝘵𝘰𝘮𝘦𝘳 𝘴𝘦𝘳𝘷𝘪𝘤𝘦.”

 𝐉𝐮𝐥𝐢𝐞 𝐉𝐨𝐧𝐞𝐬, 𝐀𝐬𝐬𝐢𝐬𝐭𝐚𝐧𝐭 𝐃𝐢𝐫𝐞𝐜𝐭𝐨𝐫, 𝐕𝐚𝐧𝐝𝐞𝐫𝐛𝐢𝐥𝐭 𝗨𝗻𝗶𝘃𝗲𝗿𝘀𝗶𝘁𝘆 "𝘔𝘢𝘵𝘵𝘩𝘦𝘸 & 𝘩𝘪𝘴 𝘵𝘦𝘢𝘮 𝘥𝘦𝘮𝘰𝘯𝘴𝘵𝘳𝘢𝘵𝘦𝘥 𝘦𝘹𝘤𝘦𝘱𝘵𝘪𝘰𝘯𝘢𝘭 𝘦𝘹𝘱𝘦𝘳𝘵𝘪𝘴𝘦 𝘪𝘯 𝘴𝘪𝘮𝘱𝘭𝘪𝘧𝘺𝘪𝘯𝘨 𝘢𝘯 𝘰𝘷𝘦𝘳𝘭𝘺 𝘤𝘰𝘮𝘱𝘭𝘦𝘹 𝘢𝘯𝘥 𝘮𝘦𝘴𝘴𝘺 𝘤𝘰𝘭𝘭𝘦𝘤𝘵𝘪𝘰𝘯 𝘰𝘧 𝘥𝘢𝘵𝘢 𝘴𝘰𝘶𝘳𝘤𝘦𝘴 𝘪𝘯𝘵𝘰 𝘢𝘯 𝘦𝘧𝘧𝘪𝘤𝘪𝘦𝘯𝘵 𝘥𝘢𝘵𝘢 𝘮𝘰𝘥𝘦𝘭. 𝘞𝘦 𝘩𝘢𝘷𝘦 𝘣𝘦𝘦𝘯 𝘸𝘰𝘳𝘬𝘪𝘯𝘨 𝘸𝘪𝘵𝘩 𝘵𝘩𝘦𝘮 𝘴𝘪𝘯𝘤𝘦 2019... 𝘩𝘪𝘨𝘩𝘭𝘺 𝘳𝘦𝘤𝘰𝘮𝘮𝘦𝘯𝘥 𝘵𝘩𝘦𝘪𝘳 𝘴𝘦𝘳𝘷𝘪𝘤𝘦𝘴 𝘸𝘪𝘵𝘩𝘰𝘶𝘵 𝘳𝘦𝘴𝘦𝘳𝘷𝘢𝘵𝘪𝘰𝘯!”
 𝗥𝗼𝘆𝗮 𝗠𝘂𝗻𝗱𝘆, 𝗩𝗶𝗰𝗲 𝗣𝗿𝗲𝘀𝗶𝗱𝗲𝗻𝘁 𝗼𝗳 𝗢𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻𝘀, 𝗥𝗲𝘀𝘁𝗼𝗿𝗲 𝗛𝗮𝗶𝗿
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    • 5.0/5
    • (3 jobs)
    Since 2019 The Lodestone Group has delighted companies across the globe including those who serve federal organizations like The United States Government and Department of Defense. In the private sector, our clients depend on us to help them serve brands like Google, Meta, TikTok, Aetna, UnitedHealth, Pfizer, Humana, Boeing and many other Fortune 100 orgs. We've worked with start-ups, mom & pops, and enterprises with hundreds of users across all kinds of verticals in both B2B and B2C arenas. -We've helped small organizations sell more promotional items and bespoke gifts -We've helped midsized organizations sell more insurance, real estate, and advertising -We've helped large organizations translate for government officials and we've even helped really high-tech organizations who do work we can't talk about for agencies we can't mention improve their businesses... We've built beautiful self-service portals, we've developed and dashboarded KPI's for CEO's and literally janitors, we've led sales meetings, trained sales and service reps, and that is just the tip of the iceberg... So rest assured we CAN help you. You just need to book your first call, and we will do the rest. To date, my company has -Saved $1.2 million in licensing costs for our clients, using our Lodestone Negotiation Services -Completed more than 1,000 projects -Returned more than 104,000 hours of time back to our clients through automation Prior to my current career where I founded The Lodestone Group ( A Salesforce Partner Organization), I had a successful career managing Sales, Marketing, Service, and Operations for several respected brands. Some milestones include: -As VP Sales/Marketing grew multinational franchise group in the restaurant and entertainment industry from $30mil to $65mil by leveraging sales and marketing automation technology -Cradle-to-the-grave development of a b2b lead generation call center. Took it from 0 to $700,000 in first 14 months, bootstrapped. -Development of LookingGlass, an incredibly powerful pixel that turns anonymous website traffic data into actionable WARM B2B sales leads -Skills include: enterprise phone systems, CRM, marketing automation software, sales process creation, sales strategy, negotiation, growth strategy, process automation/process improvement, sales training, sales management, marketing management, cold call strategy, cold email strategy, sales intelligence -15+ years experience at Director or VP level in Sales, Marketing, Service, Operations and Cloud Technology administration -Passionate volunteer helping nonprofits acquire and implement Salesforce for free Book 15 minutes with me and find out just how far we can take your vision. We're looking forward to it! Zack Martin Founder The Lodestone Group View our portfolio of work online at our site or check us out on Linked In DISCLAIMER: Whether you work with The Lodestone Group, or a freelancer on Upwork it is important to practice due diligence. We are proud of the many Salesforce certifications we have, and the references we have at Salesforce as well as with our clients. Please inquire if you'd like to check our references at any point. Also, we are happy to faithfully execute any required NDA's or clearance checks needed for all projects foreign and domestic.
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    Salesforce Lightning
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