Hire the Best SDL Passolo Specialists

Hey there I’m Nahom and I am a sales expert with three years plus of working experience with US based and UK based companies. I have worked as the following roles in my past experiences: Appointment Setter Outreach Associate Sales Representative Cold Caller Sales Manager VA Trial Class Manager

I’m a Sales & Technical Support Expert with over a decade of experience helping businesses grow revenue while delivering exceptional customer experiences. My background combines sales pipeline management, technical troubleshooting, and customer success strategies, making me uniquely positioned to support companies that want both growth and retention. ✅ Sales Expertise: Skilled in discovery calls, demos, renewals, and upselling—helping clients maximize ROI from their CRM and support tools. ✅ Technical Support: Strong troubleshooting skills with a proven track record of resolving complex issues quickly and efficiently. ✅ Customer Success: Experienced in aligning product solutions with business objectives to ensure satisfaction and long-term expansion. ✅ Content & Knowledge Management: Created and maintained support documentation to empower customers and reduce friction. ✅ Soft Skills: Excellent communication, negotiation, and presentation abilities, backed by strong time management and organizational skills. Whether you need someone to optimize your Zendesk setup, manage customer relationships, or provide reliable technical support, I bring both the technical know-how and the sales acumen to help your business thrive.

Hi! I’m a Proxy Voting Specialist, Retention Specialist, and Appointment Setter, and I’m currently open to Virtual Assistance, Appointment Setting, Customer Support, and SDR roles. I’m organized, responsive, and detail-focused with strong follow-up. Message me and let’s get started.

Risk Operations Specialist - Case Manager | PayMongo - Record and detect any suspicious activity related to customer transactions and accounts, such as identity theft, account takeovers, friendly fraud, and other hazards that have been discovered. - Expert in Merchant Monitoring, Transaction Monitoring, Case Management, and Disputes. - Examine transaction patterns, spot suspicious activity immediately, and take the appropriate action and due diligence. - In charge of risk assessment before and after the settlement and clearing of payouts. - Assist our merchants with chargebacks by crafting compelling arguments, gathering proof, and adhering to best practices to guarantee the highest win-rates. - Responsible for reporting any identified suspicious activities through the governing parties. less Risk Operations Specialist | Ubiquity Global Services - Acts as the merchant and cardholder's liason as part of the investigation process. - Experienced in Case Management, Transaction and Merchant Monitoring, KYC/KYB, Disputes, Chargeback, and Compliance - Reviews account with disputed transactions and make use of all recovery options to avoid financial loss. - Trained in different areas of expertise such as Unauthorized Transactions, Error Allegation, Stride Credit, and Rebuttals. - Assist with AML Review/investigations of account activity - Document and report the review/investigation findings and prepare case less Lead Officer, Risk and Compliance Operations | Ubiquity Global Services - Proficient in creating and revising training contents using Powerpoint, and generating data using PivotTables, VLOOKUP, INDEX/MATCH, and Data Tables via Excel/Gsheets. - Skilled in planning and managing assigned tasks/projects to complete its goals and deliverables. - Tailor specific training programs to employee growth and retainment, career path assistance, etc. - Prioritized team calibration to ensure that everyone are align with the process. - Analyzes the data to identify any fraudulent and suspicious activities within an organization. - Develop, Tweak and Maintain training procedure manuals, training content and guides, and course materials.

Bilingual (English/Spanish) Customer Support, Technical Support & Credit Specialist with 5+ years of experience in hospitality and financial services. I help businesses deliver seamless customer experiences, streamline credit operations, and increase conversions through reliable, high-quality support. I’ve worked with luxury brands and financial institutions, contributing to a 25% increase in sales and maintaining a 95% customer satisfaction rate. My expertise includes credit analysis, fraud prevention, CRM management, appointment setting, and client retention — allowing me to support both customer experience and revenue growth. Known for reliability, adaptability, and clear communication, I thrive in fast-paced remote environments and represent every brand with professionalism and care. If you’re looking for a dependable bilingual professional who enhances customer experience while supporting credit and growth, I’m ready to help.

I help U.S. and Canadian companies turn cold lists and inbound leads into booked revenue. Over the past 4+ years I've worked exclusively with North American clients — dealerships, lenders, and a Fortune 500 tech platform — as an outbound cold caller, appointment setter, and inbound lead qualifier. My numbers: 150+ outbound calls a day, 20+ booked appointments a week, 30%+ conversion on high-pressure conversations, and a steady 90%+ CSAT across every role. I run my pipeline on the tools you're probably already using: HubSpot and Salesforce for CRM, RingCentral and VoIP dialers for calling, Slack for team coordination, and Google Workspace/Notion/Zoom for day-to-day operations. I'm also expanding into Google Ads so I can support the full loop — from paid lead generation to CRM-tracked follow-up. I'm bilingual (English C1 / Spanish native), based in Colombia (UTC-5, fully aligned with U.S. business hours), and I treat every client's pipeline like it's my own quota: clean CRM notes, no ghosted leads, and clear reporting so you always know what's happening with your pipeline. If you need someone to pick up the phone, qualify the lead, and get it on the calendar — reliably, and in fluent English — let's talk.