Hire the Best Call Center Agents
in Spain

Bilingual Customer Experience professional (English/Spanish) with 10+ years working in 100% English-speaking environments across the US, UK, and international markets. I specialize in customer success, CRM management, ERP implementation, and remote team leadership for B2B and B2C companies. My latest experience involved, grewing from a frontline agent to a Workday Specialist and Onboarding Team Lead — directly contributing to scaling a 3-department operation into 8 specialized areas over 4 years. I led the Workday ERP implementation, trained 300+ agents achieving 90% adoption in 60 days, and cut client onboarding time by 50%. 🔧 What I can help you with: - CRM setup, optimization & management (HubSpot, Salesforce, Zendesk) - ERP operations & implementation support (Workday, QuickBooks, SAP) - Customer onboarding (B2B/B2C) and lifecycle management - KPI tracking: NPS, CSAT, Churn Rate, Retention, SLA, Health Score - Virtual assistance, process documentation & SOP creation - Collections, billing, and technical support - AI-powered workflow automation (ChatGPT Enterprise, Claude, Cursor AI) - Bilingual support and communication (EN/ES) I bring a mix of operational precision and strong people skills — whether managing client escalations, running QBRs, leading teams, or building processes from scratch. I'm detail-oriented, highly responsive, and comfortable with fast-paced remote environments. Let's build something great together.

As a graphic designer, I got a diverse skill set that enables me to create visually compelling and effective designs. My expertise includes: Creative Concept Development: I excel in brainstorming and developing innovative ideas that align with client goals and brand identity. Proficiency in Design Software: I am skilled in industry-standard software such as Adobe Creative Suite (Photoshop, Illustrator, InDesign) and other design tools, allowing me to produce high-quality graphics. Typography and Layout: I have a strong understanding of typography, color theory, and layout principles, which helps me create balanced and aesthetically pleasing designs. Branding and Identity: I am experienced in creating and maintaining brand identities, ensuring consistency across various platforms and materials. Illustration and Visual Storytelling: I can create custom illustrations and graphics that enhance storytelling and engage audiences. Attention to Detail: I have a keen eye for detail, ensuring that every element of my designs is polished and professional. Collaboration and Communication: I work effectively with clients and team members, actively listening to feedback and incorporating it into my designs. Time Management: I am adept at managing multiple projects simultaneously, meeting deadlines without compromising quality. Overall, my combination of creativity, technical skills, and collaborative spirit allows me to deliver impactful design solutions that resonate with audiences. As a call center worker, I have developed a strong set of skills that contribute to effective customer service and support. My key skills include: Excellent Communication: I possess strong verbal and written communication skills, allowing me to convey information clearly and effectively to customers. Active Listening: I am skilled at actively listening to customer concerns and inquiries, ensuring that I fully understand their needs before providing solutions. Problem-Solving: I have a knack for quickly identifying issues and providing appropriate solutions, helping to resolve customer problems efficiently. Empathy and Patience: I approach each interaction with empathy, understanding the customer's perspective, and maintaining patience even in challenging situations. Multitasking: I am adept at handling multiple tasks simultaneously, such as managing calls while documenting information and accessing databases. Adaptability: I can easily adjust to new processes, technologies, and customer needs, ensuring a smooth experience for both the customer and the team. Time Management: I effectively manage my time to handle a high volume of calls while maintaining quality service. Team Collaboration: I work well with colleagues, sharing insights and strategies to improve overall team performance and customer satisfaction. Overall, my combination of communication skills, problem-solving abilities, and a customer-focused approach enables me to provide exceptional service in a call center environment. My skills as a transcriptionist include: Typing speed and accuracy, attention to detail, listening skills, time management and communication skills.

20 years of previous Customer Service Experience, 8 years of remote jobs experience. Experience in the BPO industry, Staff management, Team player, Staff development and coaching. Identifying your team flaws and turning them into professionals. I offer my services in the customer service industry for English and Spanish customers, email handling, translations and interpreter of Spanish which is my native language. Voice over services also available for American English and Latin America Spanish.