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Customer Service Jobs

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Fixed-Price - Intermediate ($$) - Est. Budget: $100 - Posted
I have not been able to find someone in my area to rent me a garage space My credit is poor and I need to find something with out a credit application I need to find a space in the San Diego CA area To any one that can find me a person to rent a space I will give $100.00 Thank you
Skills: Customer service
Fixed-Price - Intermediate ($$) - Est. Budget: $2,500 - Posted
I work for a Roofing company that uses a proprietary CRM system. I want to replicate it using bitrax24. From lead inputting, assigning, quoting, and a few more statuses that include uploading work orders and pictures, and other relevant information. need a simple GUI for salesmen and other employees to complete their prospective task
Skills: Customer service CRM Sales SAP CRM
Hourly - Entry Level ($) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
I'm looking for someone to take over my emails, phone and forward them to the appropriate person or queue. You will: 1) Take inbound phone calls 2)Make outbound phone calls 3) Schedule people asking for an appointment 4) Place certain emails in google docs 5) Reply to emails and tell people when we will get back to them or that you 6) Create a VIP List 7) Forward emails to me you don't know how to answer 8) Document frequently asked questions 9) Send outbound emails 10) Make outbound phone calls 11)Sort via junk emails You must adhere to hours of operation: Monday-Friday 10:15 AM PST - 4:15 PM. 25 hours per week.
Skills: Customer service Administrative Support Appointment Setting Call Handling
Hourly - Entry Level ($) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
The Tenant Contact Manager (TCM) serves as the primary contact for tenants via phone and email, providing 24-hour coverage for a multi-unit rental property (8 units) on the east coast (EST) of the United States. Preferred Qualifications: • Customer Service experience • Property Management experience preferred • Fluent in English required • Fluent in Spanish preferred • Basic maintenance troubleshooting skills • Good communication skills with a willingness to deal with an unhappy tenant when necessary Responsibilities: The TCM must be accessible to receive tenant phone calls and emails 24-hours a day to handle both emergency and non-emergency calls according to the Off-Peak and Peak hour action plans. • Off-Peak Hours = Monday through Friday, 5PM-9AM EST; Saturday and Sunday • Peak Hours = Monday through Friday, 9AM-5PM EST Emergency Maintenance Calls: • Problem-solve with tenants to minimize damage and avoid overtime service calls and; • Determine if a true emergency exists & dispatch emergency maintenance vendor, if necessary, and; • Off-Peak: Immediately Email (then call the following day during peak hours) the Operations Manager with event details including; Tenant information (name, unit, phone number where they can be reached, email address) and details about the issue, actions taken, and necessary follow-up items. • Peak Hours: Immediately Email (then call) the Operations Manager with event details including; Tenant information (name, unit, phone number where they can be reached, email address) and details about the issue, actions taken, and necessary follow-up items. All Non-Emergency Maintenance Calls & Issues: • Assess tenant needs and issues • Email (call if necessary) the Operations Manager with details including; Tenant information (name, unit, phone number where they can be reached, email address, best time to reach them) and details about the issue, actions taken, and necessary follow-up items.
Skills: Customer service Email Handling Property Management Telephone Handling
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
Seeking a person with customer support / account management experience to handle questions our customers have relating to our website or their accounts. Could include outbound calls as well to obtain updated payment information, email addresses, or other info as needed. Background: We are an 18 year old online community consisting of businesses who buy and sell computer related IT equipment. We need someone to help us field their questions, and to keep our member information up to date. Requirements: - Experience in a customer support role. - Excellent verbal communication skills - Excellent written communication skills - Technology to support QUALITY VOIP calls - Good people skills. - Reliable - Flexible schedule - 10-15 hours per week
  • Number of freelancers needed: 2
Skills: Customer service Administrative Support Call Handling Customer support
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
We need someone from the Philippines who knows how to manage a virtual call center. We have one cx service rep currently working. You would be responsible for hiring more people when needed. This is inbound and outbound. You will work with the owner everyday. What you say goes if you want to make changes it gets changed. We have a cx base but we also call referrals. This is not pressure calling but we do have goals. U must explain to me why you are the person for this job. Give me details. Answer these two questions? We currently use Nextivia to manage our call center is that software any good what would you recommend? Keep this in mind we have our own database we use to track cx. Second question how do you deal with the power and internet outages that you ave in the Philippines?
Skills: Customer service Cold calling Lead generation Outbound Sales
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Property Management/Maintenance Firm Seeks Person * Turning Utilities On * Review tenant move in sheets to determine repairs * Track time sheets for staff * Compliance for vendors (on board, track renewals, w9) * Call vendors to get bids * Track Pricing * Review pricing * Scheduling reminder calls and text to tenants and vendors * Tracking lawn services * Review picture and keep albums that owners and managers can review * Making sure vendors do lawn service on days * Reviewing Feedback from vacant property showings to see if work is not up to par * Ordering Materials for jobs * Researching payments are received by vendors * Updating groups and various sheets to insure * Back up for handling repair/maintenance coordination (evolution of role) Skills: * Excellent communication skills * Excellent written/typing skills * Comfortable multitasking * Organized
Skills: Customer service Administrative Support Appointment Setting Customer support
Hourly - Expert ($$$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
Need on-demand IT hardware/software support-<24 hours turnaround time to remote into someone's computer/solve an assigned task. Random IT issues come up throughout the day, and someone for my 7 workers to contact for these issues would be a huge time saver for me. Examples of common issues: Citrix Sharefile syncing issues, registry error on Windows 8, Upgrading one computer to Windows 10, troubleshooting why someone's default file application isn't Adobe, figuring out random errors we get from cloud and/or desktop programs such as QuickBooks or QuickBooks Online. Position requires the highest level of professionalism and ethical consideration for my industry. Appropriate contracts will need to be signed and a background check. Provider MUST be located in the US, and certifications are a plus along with references (if elance doesn't offer extraordinary recommendations). Background in the legal or accounting industry is a huge plus! Please note specific experience with Quickbooks, Sharefile, or Microsoft programs that may be helpful. Thanks!
Skills: Customer service Intuit QuickBooks Microsoft Excel
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