Customer Service Jobs

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Hourly - Expert ($$$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Exciting opportunity for an experienced Customer Service Representative. The Customer Service Rep. shall serve customers with best services by attending customer queries, educating clients on different services and products; and resolving customer complaints. A Customer Service Representative’s is to provide excellent customer service.
Skills: Customer service Telephone Handling Virtual Assistant
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Coming together is a beginning; keeping together is progress; working together is success.In order to carry a positive action we must develop here a positive vision.Good computer skills. The ability to work with tight schedule. Good maths and English skills. Excellent customer service skills. An understanding of data confidentiality issues. The ability to work quickly and accurately, and pay attention to detail.
Skills: Customer service Computer vision Data Entry Mathematics
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
A software company is looking for an awesome support person. This person should have the ability to learn and support our product. There is not too much technical ability required except ability to install our product and install printers and configure the same. The main capability is the ability to learn our product and be able to answer questions. Strong analytical skills are needed. This is not a simple phone answering. We need someone who can think, understand the problem and provide answers to the client. We are looking for someone who can work with us for a long time.
Skills: Customer service Customer support Technical Support
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
ABOUT THE COMPANY Our company helps talent buyers, agents and consumers find the right entertainment for their kid's party, corporate event or private affair. It is a website used by consumers to search and hire entertainment services such as clowns, costumed characters, balloon twisters, magicians, comedian’s vendors. Our company combines the efficiency of the web with the personal touch of a private event planner. We're hiring for a FULL-TIME customer service / sales minded sales/office team member for our KIDS ENTERTAINMENT BUSINESS. This position is 40+ hours per week job, working 9:00-6:00pm PST (virtual). We're looking for a self driven, high quality, high skills individual, who is looking to further their professional skills. This is a fast paced position that makes the day just fly by. Also, if you're part juggler, that will come in handy as being a great multi-tasker is a requirement to the job. Responsibilities and duties to include (but not limited to): • Answer all inbound calls, emails and chat in a timely fashion • Give quotes and present sales script to all inquiries for prices • Schedule all repeat and one time sales for entertainment appointments • Pull statements for all outstanding receivables monthly and contact a client for payment. • Email receipts to clients for credit cards billings when necessary • Make appropriate adjustments for YELP and other discounts • Reconcile accounts when customers inquire with differing information • Virtual (cloud) filing as necessary • Make 3 week and monthly confirmation emails and calls the previous week of appointment • Pick up all messages each morning and respond in a timely manner • Enter all new sales and scheduling, pricing, customer data information changes into the computer • Schedule / reschedule all periodic tasks on a weekly basis • Resolve all client complaints with professional approach and to the satisfaction of the client • Schedule re-dos when necessary and call the following day to determine satisfaction level • Follow up on all client no-shows before next cleaning resolving reason for past no show • Resolve all breakage and damage issues to satisfaction of customer Requirements and qualifications include: • Fully equipped home office • Quiet time between 9 and 6pm PST • Experienced working in a virtual environment • Common sense • Managerial skills • Quick learner • Available to work 9AM-6PM Monday – Saturday • Conversational Spanish is a plus but not required • Previous customer service experience • General PC knowledge (Windows, Mozilla, Excel, MS Word, etc) • Must be detail oriented, organized, capacity to multi-task, self-prioritize and work independently
Skills: Customer service Appointment Setting Call Handling Data Entry
Hourly - Entry Level ($) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
Our virtual assistant will help us with facebook group posting and manages all incoming messages. He/she will also escalate more complex questions to our level 2 support. We are seeking for someone who have similar experience as a virtual customer service experience in the online space.
Skills: Customer service Virtual Assistant
Fixed-Price - Intermediate ($$) - Est. Budget: $200 - Posted
Hi SUBJECT: LOOKING FOR TELEMARKETERS (4 POSITIONS) PART TIME, 5-6 hours, CHICAGO TIME) I am looking for a TELEMARKETERS. This position require expertise of several skills likes ENGLISH, COMPUTER KNOWLEDGE, SMM and Email Marketing etc. Our business growth with various sources. Must have a good knowledge of English speaks, verbal and written. Please contact only serious person. Long term and permanent positions. Thank you Murphy
Skills: Customer service Email Deliverability Email Handling Email Marketing
Hourly - Intermediate ($$) - Est. Time: 1 to 3 months, 10-30 hrs/week - Posted
The Help Desk Agent maintains a proficient knowledge of the technical programs and is responsible for responding to Help Desk contacts, creating incidents, and assisting users with various systems issues. The individual may be asked to assist in special projects coordinated by a Team Lead. Essential Functions: -Provides friendly, courteous, and quality IT support to all users -Strives to meet or exceed all SLA goals -Respond to incoming telephone calls, voicemail, web-submissions, emails and / or chat for assistance from users experiencing problems -Supplies Level 1 technical support -Assists with advanced troubleshooting for special projects as directed by Team Lead -Troubleshoots, analyzes, resolves, tracks, escalates and accurately documents various technical problems and resolutions (i.e. software, hardware and client specific applications) -Documents customer issues in call tracking system (i.e. Service Manager or client system) -Meets all required Key Performance Indicators (KPIs) -Stays current on and adheres to established policies, procedures and documentation
Skills: Customer service
Hourly - Intermediate ($$) - Est. Time: 1 to 3 months, 30+ hrs/week - Posted
We are seeking a Remote Customer Service Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues. You will need to handle email and telephone assistance to help our customers to use our product. This position is REMOTE, you will work from 8am to 1pm EST Time. You will need to use our own computer to connect on our support interface. We will provide you a VOIP phone. Responsibilities: Handle customer inquiries and complaints Provide information about the products and services Troubleshoot and resolve product issues and concerns Document and update customer records based on interactions Develop and maintain a knowledge base of the evolving products and services ​Qualifications: Previous experience in customer service, sales, or other related fields Ability to build rapport with clients Ability to prioritize and multitask Positive and professional demeanor Excellent written and verbal communication skills Knowledge of Google Drive and Help Desk software is a plus
Skills: Customer service Customer support Zendesk
Fixed-Price - Expert ($$$) - Est. Budget: $500 - Posted
So I am in the early stages of creating a local-non profit and need help with the website. The non-profit organization is called "Veterans Rise" and geared towards assisting veterans of all branches transition from military to civilian life (think 'Wounded Warrior Project', 'Operation Homefront', and 'Soldier's Angels'). All I did so far was register the domain name with GoDaddy and did not purchase the website extras they presented me. I am hoping I can go a different route, possibly use Squarespace or Wix to create the pages, but any input you can provide would be greatly appreciated. I would like the site to allow for charity donations using stripe, Paypal, credit card transactions, and any other payment options available within the website. Looking for someone who can create an amazing looking site from scratch and is experienced with creating what I am looking for exactly. This project would require a longer than usual commitment and possibly some long-term technical support as well.
Skills: Customer service Administrative Support Adobe Photoshop Article Writing