You've landed at the right place. oDesk is now Upwork. Learn about the new platform.

Customer Service Jobs

917 were found based on your criteria {{ paging.total | number:0 }} were found based on your criteria

show all
  • Hourly ({{ jobTypeController.getFacetCount("hourly") | number:0}})
  • Fixed Price ({{ jobTypeController.getFacetCount("fixed") | number:0}})
show all
only
only
only
show all
only
only
only
only
only
show all
only
only
only
Looking for the Team App?
Download the New Upwork Team App
Hourly - Entry Level ($) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
I have a company that generates leads online. The consumer fills out their information and expects a phone call from someone who can assist with the product or service. Before we sell our leads to the end-user we verify them. We call the lead, ensure that the number is good and that the person filled out the form. There is a brief script to follow. Calls are short and sweet and the person is expecting the phone call. I am looking for 1-3 people who can help me verify these leads. Calls would be completed during the hours of 9am PST to 3pm PST. You would be given a schedule of when to call, sometimes working 1 hour, other times multiple hours. This is an opportunity that can grow into something long-term. You must be proficient in English.
  • Number of freelancers needed: 3
Skills: Customer service Appointment Setting English Outbound Sales
Hourly - Expert ($$$) - Est. Time: 1 to 3 months, 30+ hrs/week - Posted
JOB RESPONSIBILITIES Manages switchboard and directs callers appropriately as well as greeting and directing onsite visitors. Handles routine inquiries, complaints or adjustments; screens calls; provides routine information to callers/visitors. Schedules appointments; composes correspondence; checks and verifies bills, invoices, receipts, schedules, purchase orders and other documents; and performs reconciliation and control functions as is required. Operates a variety of general business machines and equipment.
  • Number of freelancers needed: 55
Skills: Customer service Administrative Support Appointment Setting Customer support
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Perform clerical, administrative and general office duties of a responsible and confidential nature Route and answer correspondence Independently establish, organize and maintain documents and initiate follow up as needed Compile, analyze and summarize statistics and information in presentation formats Communicate new policies and procedure to the department and coordinate the gathering of information as directed, Create formulas/formats of moderate complexity and determine hardware/software requirements May coordinate off-site meetings and conventions; assist with schedule management; arrange appointments, travel, meetings, conference calls and process expense reports May coordinate and track training activities of internal associates Maintain database as required May assist in workforce scheduling of internal associates Provide support to other members of management and department as requested
  • Number of freelancers needed: 99
Skills: Customer service Administrative Support Data Entry Email Handling
Hourly - Intermediate ($$) - Est. Time: Less than 1 month, Less than 10 hrs/week - Posted
We are conducting a call survey to gain market intelligence of a particular software use in a targeted segment. Both the Call Survey/Script and contact list will be provided. Calls will be made within the US. Applicants should: -Have experience conducting phone interviews -Possess excellent phone skills -Have a professional tone but friendly manner, and good customer interaction/service experience -Have excellent communication skills -Have a reliable phone from which to make calls Having some knowledge of IT and the Public Sector is a plus. A successful engagement: -Will provide answers / data to the questions outlined in the Call Survey -Includes the ability to reach / navigate to the appropriate person in an organization should the contact on the list not be the correct person for the interview -Can include clarifying interviewees' responses via appropriate questioning and/or explanation, if necessary -Includes compiling responses in a complete, concise, organized, manner using a specified form -Includes returning survey data on a pre-determined schedule Please provide information about prior experience and relevant skills. Contractor must sign internal work order and NDA prior to starting project. Contract is time-bound, but a successful engagement can lead to add-on contract work.
Skills: Customer service Cold calling Interviewing Telemarketing
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
We work on over 20 projects at any given time. We are looking for someone who can help create reports, follow up with clients, do intakes, adjust work flow, manage contractors, assist in the quoting process, and report to our team of progress. The person needs to be very fluent in Asana Project Management. Needs to be reliable. We are looking for someone who can work 7am - 5pm EST There will be contractors at odd hours at a time. We just need to find time to make sure to follow up and communicate with them. There may be assistants working on the project management side as well whom can assist.
Skills: Customer service Administrative Support Calendar Management Customer support
Fixed-Price - Entry Level ($) - Est. Budget: $300 - Posted
This job requires you to manage several inboxes and ensure mail is being sorted and forwarded to the correct departments. You will respond to emails with template emails. You will be required to log into online chat application and chat with people who visit the website. Must be familiar Excel. You will need to update excel sheets and create reports. Must be able to using online applications - to log in and perform various tasks. Must be able to have Skype voice calls and do screen share. This job is ideal for someone who is online all the time. It's a part-time job, but you must be complete the work when it needs to be done. The emails and chat sessions are not alot during the day - but you need to be available and respond to them when they arrive. ***IMPORTANT REQUIREMENTS: 1. You must be available during US hours 2. You must love being online because when an email or chat comes in, you will need to be online to see it and respond. 3. You must have high speed internet to be able to work productively. 4. Must be proficient in English - you must be able to write and chat very well in english. 5. Able to work with Excel, Word and online applications.
Skills: Customer service Email Handling Internet research Microsoft Excel
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Looking for an administrative assistant, to interact with our client base, via phone, email and a plus would be social media. It is not a sales position, however, B2B sales experience is beneficial. Experience with Microsoft Office and outstanding telephone skills are required. You must be a self-starter, as once trained, you will be in an office with no supervision. We offer a tremendous opportunity for advancement and there's a performance based monthly bonus.
Skills: Customer service Accounting Administrative Support B2B Marketing
Hourly - Entry Level ($) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
I am looking for a inside sales rep for my real estate business. Your job will be to manage all leads that come in, Make written offers or phone offers, and manage database. You will be in charge of phone support. Telemarketing experience required. You will be put thru paid training to prepare you for the job. Job pays bonus for every deal closed.
Skills: Customer service Administrative Support Appointment Setting Call Handling
Looking for the Team App?
Download the New Upwork Team App
Fixed Price Budget - ${{ job.amount.amount | number:0 }} to ${{ job.maxAmount.amount | number:0 }} Fixed-Price - Est. Budget: ${{ job.amount.amount | number:0 }} Open to Suggestion Hourly - Est. Time: {{ [job.duration, job.engagement].join(', ') }} - Posted
Skills: {{ skill.prettyName }}
Looking for the Team App?
Download the New Upwork Team App