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Customer Service Jobs

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Hourly - Entry Level ($) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
I am looking for an experienced customer service rep specific to Amazon / eBay. Must have had previous experience in the field of customer service in terms or retail. Duties will include: Being able to politely and respectfully deal with customer emails and concerns Take possible phone calls from customers Looking to hire 1 person at $3.00/hour. Hours will be slow at first but will pick up as the business continues to grow.
Skills: Customer service Amazon Webstore Customer support eBay Web Services
Fixed-Price - Intermediate ($$) - Est. Budget: $55 - Posted
Generation Next is a Washington DC be social enterprise that is looking for federal resume writers who can provide resume writing services to our clients from all over the nation. This is a project based position in which resumes are assigned as needed. This position requires the ability to speak with a client on the phone to ascertain their professional experience and background prior to developing the resume within a two business day turnaround time.
  • Number of freelancers needed: 4
Skills: Customer service Communications Content Writing Cover Letter Writing
Fixed-Price - Intermediate ($$) - Est. Budget: $100 - Posted
I am a small business owner who needs a Virtual / Personal Assistant. Primarily with keeping track of emails. I send and receive some emails that need to be organized by project status. An example would be that I have 10 different projects going on, I need to have someone keep an eye on emails throughout the day and be able to tell me if a particular client has responded with a problem or confirmation that everything is completed. Then I will need you to make note of that problem (or confirmation) and put it in a ticket system that my team (or myself) would work on. I will need you to understand what is the status of project when i ask you. Also, I get emails from clients that I need summarized. (flag for me to read, possibly forward to another email, and discuss over phone or skype voice daily). Person MUST be super organized and detailed. This position pays $100 per week flat rate. Expected hours are 8 am PT to 3pm PT. You only have to check in every couple of hours, so you can expect to only work about 2-3 hours a day. 10-15 hours a week This will, most likely, be an ongoing project. Based on performance and need. I cannot stress enough how much written and spoken English is important. I will be doing a short daily call with this assistant. I am ready to hire immediately for the right person. Thanks
Skills: Customer service Email Etiquette Email Handling Microsoft Word
Hourly - Entry Level ($) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
I have a company that generates leads online. The consumer fills out their information and expects a phone call from someone who can assist with the product or service. Before we sell our leads to the end-user we verify them. We call the lead, ensure that the number is good and that the person filled out the form. There is a brief script to follow. Calls are short and sweet and the person is expecting the phone call. I am looking for 1-3 people who can help me verify these leads. Calls would be completed during the hours of 9am PST to 3pm PST. You would be given a schedule of when to call, sometimes working 1 hour, other times multiple hours. This is an opportunity that can grow into something long-term. You must be proficient in English.
  • Number of freelancers needed: 3
Skills: Customer service Appointment Setting English Outbound Sales
Hourly - Expert ($$$) - Est. Time: 1 to 3 months, 30+ hrs/week - Posted
JOB RESPONSIBILITIES Manages switchboard and directs callers appropriately as well as greeting and directing onsite visitors. Handles routine inquiries, complaints or adjustments; screens calls; provides routine information to callers/visitors. Schedules appointments; composes correspondence; checks and verifies bills, invoices, receipts, schedules, purchase orders and other documents; and performs reconciliation and control functions as is required. Operates a variety of general business machines and equipment.
  • Number of freelancers needed: 55
Skills: Customer service Administrative Support Appointment Setting Customer support
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Perform clerical, administrative and general office duties of a responsible and confidential nature Route and answer correspondence Independently establish, organize and maintain documents and initiate follow up as needed Compile, analyze and summarize statistics and information in presentation formats Communicate new policies and procedure to the department and coordinate the gathering of information as directed, Create formulas/formats of moderate complexity and determine hardware/software requirements May coordinate off-site meetings and conventions; assist with schedule management; arrange appointments, travel, meetings, conference calls and process expense reports May coordinate and track training activities of internal associates Maintain database as required May assist in workforce scheduling of internal associates Provide support to other members of management and department as requested
  • Number of freelancers needed: 99
Skills: Customer service Administrative Support Data Entry Email Handling
Hourly - Intermediate ($$) - Est. Time: Less than 1 month, Less than 10 hrs/week - Posted
We are conducting a call survey to gain market intelligence of a particular software use in a targeted segment. Both the Call Survey/Script and contact list will be provided. Calls will be made within the US. Applicants should: -Have experience conducting phone interviews -Possess excellent phone skills -Have a professional tone but friendly manner, and good customer interaction/service experience -Have excellent communication skills -Have a reliable phone from which to make calls Having some knowledge of IT and the Public Sector is a plus. A successful engagement: -Will provide answers / data to the questions outlined in the Call Survey -Includes the ability to reach / navigate to the appropriate person in an organization should the contact on the list not be the correct person for the interview -Can include clarifying interviewees' responses via appropriate questioning and/or explanation, if necessary -Includes compiling responses in a complete, concise, organized, manner using a specified form -Includes returning survey data on a pre-determined schedule Please provide information about prior experience and relevant skills. Contractor must sign internal work order and NDA prior to starting project. Contract is time-bound, but a successful engagement can lead to add-on contract work.
Skills: Customer service Cold calling Interviewing Telemarketing
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
We work on over 20 projects at any given time. We are looking for someone who can help create reports, follow up with clients, do intakes, adjust work flow, manage contractors, assist in the quoting process, and report to our team of progress. The person needs to be very fluent in Asana Project Management. Needs to be reliable. We are looking for someone who can work 7am - 5pm EST There will be contractors at odd hours at a time. We just need to find time to make sure to follow up and communicate with them. There may be assistants working on the project management side as well whom can assist.
Skills: Customer service Administrative Support Calendar Management Customer support
Fixed-Price - Entry Level ($) - Est. Budget: $300 - Posted
This job requires you to manage several inboxes and ensure mail is being sorted and forwarded to the correct departments. You will respond to emails with template emails. You will be required to log into online chat application and chat with people who visit the website. Must be familiar Excel. You will need to update excel sheets and create reports. Must be able to using online applications - to log in and perform various tasks. Must be able to have Skype voice calls and do screen share. This job is ideal for someone who is online all the time. It's a part-time job, but you must be complete the work when it needs to be done. The emails and chat sessions are not alot during the day - but you need to be available and respond to them when they arrive. ***IMPORTANT REQUIREMENTS: 1. You must be available during US hours 2. You must love being online because when an email or chat comes in, you will need to be online to see it and respond. 3. You must have high speed internet to be able to work productively. 4. Must be proficient in English - you must be able to write and chat very well in english. 5. Able to work with Excel, Word and online applications.
Skills: Customer service Email Handling Internet research Microsoft Excel
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