Customer Service Jobs

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Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Come join us in disrupting the billion+ dollar per year home services industry! is a company cofounded earlier in the year by Odysseas (co-founder of odesk) and Spiros (cofounder or PatternInsights). Located in Palo Alto, ezhome already has significant traction, a staff of almost a 100 people (the majority of them “upworkers") and has received significant funding from top VC firms in the valley. We aim to revolutionize the home services space, the way oDesk revolutionized how the world works! We have more customers than we can handle, and have been growing fast! We're looking for a warm personality with exceptional organizational, and cutomer service skills (some sales background a plus too) to take ownership of onboarding our new customers and ensure that their first impression of us and our service is top-notch! For more information on our company, please visit our website at! There is HUGE potential for career growth! Job responsibilities: - Function as the main point of contact for new customers, until the point that their first service has been completed - Reach out to newly signed on customers to communicate costs and sell them on a cleanup when they indicate that their yard requires an extra level of care prior to their maintenance service -Manage scheduling of cleanups and ensure that first maintenance visits are scheduled both timely and seamlessly - Update our CRM (Customer Relationship Management System) as needed and function as a "Project Manager" for our customers who need cleanups - Respond to customers in a timely manner and document all communication in Zendesk and/or our in house app. Requirements: - Must be Located in the UNITED STATES or CANADA! - Native English speakers only please, must have great oral and written communication skills - Tech-savvy- familiar with Microsoft Office and / or Google docs and able to learn new apps easily - Able to multi-task in a fast-paced and fast-changing environment - Detail oriented to complete and appropriately document tasks in multi-step processes - Very comfortable with warm sales (selling customers on a service that they indicated they need - no cold sales involved) - Quick on the computer to interface with multiple programs/websites/spreadsheets at once (e.g. email, internet, calendars, maps, billing app, CRM software, time tracking app, photo manipulation software) - Knowledgable and/or willingness to learn about the gardening/landscaping industry is a plus! -Starting pay range is $13-15/hour (exclusive of the upwork fee - the freelancer's portion). Must be willing to start in this range. Hours: Looking for someone who can work FULL TIME during business hours PST. This is a 40+ hour/week role and must be fully available M-F 9-5:30 PT. Would strongly prefer some Saturday availability as well (possibly in exchange for slightly modified weekday schedule). If you meet the above requirements, we want to talk to you!
Skills: Customer service Email Handling English Helpdesk
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
I am looking for a web designer/developer You will be doing a lot of administration/data entry work You will be doing a lot of wordpress site creation and population You must be able to find expired domains for SEO reasons You must be willing to learn to use software like GSA SER, Syndwire & More You must be reachable by mobile phone & respond within 30 minutes You will be my dedicated assistant so I need quick response times All the work I assign to you will be in Asana and I will provide very indepth guides I describe my work very clearly so we can complete it quickly
Skills: Customer service Administrative Support CPanel CSS3
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Philippines only! Hi! I am looking for 3 hardworking Female customer service representative. Rate: $4 - $5 per hour excluding Upwork fee Hours of operation: 7AM to 7PM PST Schedule of work: 9 hours, 5 days a week Task: * Inbound and Outbound Calls *Processing Order over the phone *Chats *Handling/Answering email concerns ex. (Returns, Exchange, General product info) Skills: *Can handle pressure *Can multi-task *Fast learner *At least 1 year BPO experience For Interested applicants kindly add this person on skype: micah.quiambao and send the following: *Resume *Voice recording: Brief introduction about yourself at least 2 minutes *Print screen of your computer specs *Result link of your internet speed at *USB headset brand Looking forward to speaking with you! Philippines only.
Skills: Customer service Call Handling Customer support Data Entry
Hourly - Intermediate ($$) - Est. Time: Less than 1 month, 10-30 hrs/week - Posted
The American Opportunity Company has partnered with a 100 year old emergency roadside assistance company, and we are looking for customer service representatives, sales persons, managers to assist the company with our product and service roll-out.
  • Number of freelancers needed: 20
Skills: Customer service Administrative Support Retail Sales Management Sales
Fixed Price Budget - Intermediate ($$) - $500 to $700 - Posted
Looking for a Marketing Manager full time position Duties would include managing around 10 clients on a monthly basis - Updating Social Media regularly - Good Understanding/Performance of SEO work - Managing Content and guiding blog writer according to clients needs - Managing/ Guiding Graphics designer according to clients needs - Basic Graphic Design an asset - attend and lead virtual meeting with clients bi-weekly or when required MANDATORY REQUIREMENTS -MUST BE ABLE TO WORK 9:00 - 16:00 MTZ ( Mountain time zone ) -MUST HAVE A FUNCTIONING WEBCAM AND MICROPHONE -MUST HAVE GOOD ENGLISH COMMUNICATION SKILLS ( SPOKEN AND WRITTEN )
  • Number of freelancers needed: 3
Skills: Customer service Customer support English Grammar Graphic design
Hourly - Entry Level ($) - Est. Time: More than 6 months, Less than 10 hrs/week - Posted
Real estate company seeks an experienced telesales agent to follow up with warm leads & take inbound calls from potential buyers. • Must be available to work 10-40 hours per week, ranging from 10am to 7pm (US Mountain time) 7 days a week. • Excellent command of conversational English with an Americanized accent. • Must be comfortable talking to people WITHOUT a script (training will be provided). • Sales background: Understands how to build rapport, overcome objections and close sales. • Must have a good working computer and headset, plus a fast, reliable internet connection. • Great phone personality. • Basic data entry skills. • Must learn quickly. • Proficient with Google Drive, Google Sheets & Google Docs. • Base pay, plus commission.
  • Number of freelancers needed: 10
Skills: Customer service Customer support Data Entry English
Hourly - Expert ($$$) - Est. Time: 3 to 6 months, 10-30 hrs/week - Posted
Responsibilities: • Responds to requests and calls from customers related to client specific programs and products • Identifies and responds to customer's needs based on designated procedures of account/client • Makes attempts to resolve issues and deescalate issues of irate or dissatisfied clients • Escalates calls to supervisor when necessary and appropriate • Responds to requests for assistance while on-rent, including extensions, directions, vendor calls, processing of credit card authorizations • Tracks call related information of each call received for auditing and reporting purposes • Provides feedback reports on call issues related to downtime and/or training issues • Escalates calls to supervisor when necessary and appropriate
  • Number of freelancers needed: 34
Skills: Customer service Call Handling Customer support Email Handling
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Established 20-year old window contracting business is in need of an accounting assistant. Duties will include, but are not limited to: Accounts payable Accounts receivable Customer service Data entry Qualified candidate will possess the following skills: Minimum of 1 year prior experience Type at least 35 wpm Prior Quickbooks experience Microsoft Office proficiency Good verbal and written communication skills We are looking for a long-term team player. We offer benefits package after 60 day trial period. Please email your resume for consideration.
Skills: Customer service Accounting Accounts Payable Management Accounts Receivable Management
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
We are property management company that is based in the United States but is planning to put a branch here in the Philippines. We are looking for outstanding technical support representatives who will be part of our Business Process Associates team. Job responsibilities will be: * Monitor all transactions and ensure compliance to quality regulations and maintain effective relationships with clients. * Will serve as the Escalation Team and will have authority on how to handle certain situations. * Coordinate with internal and external clients and provide assistance on phone and resolved all queries. * Will be responsible for Post – leasing process, posting notices, health and safety inspections and handling Tookan app. * Documents all transactions on an everyday basis and update as the process changes. Collate metrics from various associates and prepare appropriate reports. * Coordinate with team members and ensure achievement of all team objectives and goals. * Analyze all issues of internal and external clients and provide effective resolutions for same. * Maintain knowledge on all technical information and resolve all issues in transactions and perform correction where require. * Manage everyday work activities and informed supervisor appropriately. Qualifications: * College graduate * Atleast 1 year in the BPO industry as a Technical Support Representative. * Can work with minimal supervision. * Amenable to change. * Can work in shifting schedule. NOTE!!! * We need someone who's from Davao, Philippines. As of the moment, we're still on a homebased set up but will soon be moving in to our own office. We need someone who can fully commit and start immediately and we mean right after the interview! We are offering $2 - $3/hour for starting salary. Thank you.
  • Number of freelancers needed: 10
Skills: Customer service Email Handling Email Technical Support technical analysis
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Due to our continuing growth we are currently looking for motivated individuals to join our team. Multiple full time positions available which may include weekends. The primary responsibilities include: Setting inspection appointments on behalf of insurance companies and handling inbound and outbound calls with strong customer service skills. Problem solving skills, attention to detail and ability to multi-task in a fast paced work environment are a must. This is not a commission or sales position. *Multiple shifts available* o Preferred to have a minimum of 12 months customer service/office experience. o Be able to speak and read English clearly, professionally and fluently. o Be able to type a minimum of 40-50 words per minute. o Bilingual a plus o Must be able to work independently o Ability to effectively work within established contractual turnaround times required o Starting pay D.O.E. o Must be able to pass background check
Skills: Customer service Administrative Support Customer support Data Entry