You've landed at the right place. oDesk is now Upwork. Learn about the new platform.

Customer Service Jobs

893 were found based on your criteria {{ paging.total | number:0 }} were found based on your criteria

show all
  • Hourly ({{ jobTypeController.getFacetCount("hourly") | number:0}})
  • Fixed Price ({{ jobTypeController.getFacetCount("fixed") | number:0}})
show all
only
only
only
show all
only
only
only
only
only
show all
only
only
only
Looking for the Team App?
Download the New Upwork Team App
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Attracts potential customers by answering product and service questions; suggesting information about other products and services. Opens customer accounts by recording account information. Maintains customer records by updating account information. Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
Skills: Customer service chat support Customer support Data Entry
Hourly - Expert ($$$) - Est. Time: More than 6 months, Less than 10 hrs/week - Posted
Writing, Excellent customer service skills Assisting with all aspects of administrative management, directory maintenance, logistics, equipment inventory and storage Managing inventory of assets and supplies, sourcing for suppliers (vendors) and submitting invoices Coordinating between departments and operating units in resolving day-to-day administrative and operational problems Scheduling and coordinating meetings, interviews, events and other similar activities Sending out and receiving email Preparing business correspondence, typically using Microsoft Office (Word, Excel, PowerPoint, Access, Outlook) Data entry using 10-key keypad Sending faxes Managing files Address resident concerns in accordance with company policies Performing multifaceted general office support Sending and receiving forms All day-to-day operation matters Operate a range of office machines such as photocopiers and computers We look for a person with knowledge, combination of skills, personal traits, and attitudes. They including: Strong work ethic Productivity Professionalism Problem-solving and critical thinking skills Technical skills Interpersonal skills Communication skills Customer focus Teamwork and collaboration skills
Skills: Customer service Administrative Support Appointment Setting Bookkeeping
Hourly - Entry Level ($) - Est. Time: More than 6 months, Less than 10 hrs/week - Posted
Writing, Excellent customer service skills Assisting with all aspects of administrative management, directory maintenance, logistics, equipment inventory and storage Managing inventory of assets and supplies, sourcing for suppliers (vendors) and submitting invoices Coordinating between departments and operating units in resolving day-to-day administrative and operational problems Scheduling and coordinating meetings, interviews, events and other similar activities Sending out and receiving email Preparing business correspondence, typically using Microsoft Office (Word, Excel, PowerPoint, Access, Outlook) Data entry using 10-key keypad Sending faxes Managing files Address resident concerns in accordance with company policies Performing multifaceted general office support Sending and receiving forms All day-to-day operation matters Operate a range of office machines such as photocopiers and computers We look for a person with knowledge, combination of skills, personal traits, and attitudes. They including: Strong work ethic Productivity Professionalism Problem-solving and critical thinking skills Technical skills Interpersonal skills Communication skills Customer focus Teamwork and collaboration skills
Skills: Customer service Administrative Support Appointment Setting Bookkeeping
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
POSITION SUMMARY The Client Services Representative is responsible for checking pets in and out of the facility for overnight lodging, day care, grooming, or training visits. Incumbent is also responsible for communicating with clients (pet parents) in person and over the phone to convey information regarding their dog's upcoming stay and/or experience in a professional manner. The Client Services Representative is the main point of contact with clients and is responsible for delivering exceptional customer service and must have a keen awareness of all clients' demeanor. The Client Services Representative will meet or exceed productivity and cleanliness standards, taking corrective action as needed to ensure standards are maintained. Work hours/days vary as dictated by business needs, and will include weekends. All employees of the Folsom Dog Resort are required to work during peak travel periods (i.e. summer vacation) and holiday seasons and on major holidays. ESSENTIAL DUTIES AND RESPONSIBILITIES Client Services • Greet new and prospective clients in a warm and professional manner • Develop relationships with repeat clients, getting to know them and their dog(s) • Schedule reservations for returning clients in company's reservation software system • Notify clients of expired vaccinations prior to drop off • Complete various administrative tasks in between interactions with clients • Handle incoming phone calls and follow company's protocols based on the nature of the call • Effectively and professionally manage situations where multiple clients are in need of service and attention at the same time • Collect payment for services through cash, check, or credit cards. Complete nightly "end of day" financial reports and reconciliations. • Complete various data entry tasks with accuracy • Schedule client appointments on company's scheduling software • Audit client bills and ensure accuracy prior to check-out • Monitor front desk upkeep and organization • Expedite special guest requests and services • Handle VIP clients as needed • Check and complete required reports and logs in an effective and efficient manner. • Communicate with clients about their pet's stay as/when necessary. Miscellaneous • Conduct inventories of supplies and retail items • Audit reports and conduct research in client database • Implement special instructions and/or projects directed by the Operations Manager. • Make recommendations on process improvements. • Perform other duties as directed, developed or assigned. QUALIFICATION REQUIREMENTS Education and/or Experience: Minimum six months experience working at a front desk at a hotel, veterinarian office, doctor's office, or pet care facility. Must have knowledge of essential customer service techniques, methods, and skills. Language / Communication Skills: Must have exceptional confidence in communicating with people face-to-face and in communicating delicate information. Ability to "think on your feet" when faced with a situation that requires the need to adapt in order to keep a client happy. Ability to read, write, and verbally communicate effectively and professionally with other staff members, management, clients, and Company Owners. Ability to diplomatically deal with difficult situations, clients, staff members, and people, while exhibiting a consistent level of professionalism.
Skills: Customer service Data Entry Microsoft Excel Telephone Handling
Fixed-Price - Expert ($$$) - Est. Budget: $350 - Posted
PLEASE READ THE WHOLE AD!!! I have several rental listings I am looking for a virtual assistant to respond to guest inquiries with an average response time within minutes during your hours.. These will not be actual working hours, but AVAILABLE hours. Most of the scheduled tasks can be completed in one or two hours a day, maybe less if you are very efficient. However you have to check email all the time, sometime you will get a call from our guest. The emergencies and guest inquires just need to be handled as they come up and usually take just a minute or two. This is perfect for someone who has another job already and is already at the computer during these times and doesn’t mind being interrupted from time to time. We do not expect this to be your only job, but we do expect good response time and professional follow-up with all tasks given. Duties include *Respond To Guest Inquiries *Screen Potential Guests and make bookings *Schedule Cleanings with the Housekeepers *Coordinate services with the local property manager *Provide Support For my Guests *Send welcome, check-in, and post stay emails *Troubleshoot problems that may arise *Manage listing calendars and availabilities *Write and respond to guest reviews I receive about 20 inquires per day and 1-2 phone calls per day. Are you currently doing a job that allows you to be interrupted? How long does it usually take to respond to text messages, emails, etc.? Housekeepers and property managers will be contacted through text messages, calls, or email. Must have very good English speaking and writing skills. If your response to this ad has many spelling or grammatical errors you will not be considered. Spanish speaking is a plus, but not required. Reliability and and good communication and cost-saving decision making that also makes guests happy is the #1 thing I am looking for. This is perfect for someone who is on the computer most of the day. The alerts and emails get sent to you. Please tell me how you can increase efficiency and make this worth my money, your time and the training. For this job we would start of with one week, and will then do two if it works well, and so on. Pay for this job is $350 USD per month. We will start with a one week trial. There may be opportunities for extra work and projects in the future for additional income as well. Other shifts are also available for additional pay, depending on how many hours you want to be available. We will require at least one reference from someone who has paid you in the past, preferably two, and we will need to speak with them personally. Please reach out if you have any questions or may be interested. Thanks!
Skills: Customer service Communications Customer support Email Handling
Hourly - Intermediate ($$) - Est. Time: More than 6 months, Less than 10 hrs/week - Posted
Individual with skills to manage medical sales representatives hospital credentialling per sales territory. I need the freelancer to establish a working platform utilizing excel and/or google docs to manage and work closely to establish refinement of credentialing service. This individual must posses friendly and eagerness to help, be highly responsive to understand the needs of the sales reps and credentialing companies. The successful engagement would be for the freelancer to establish a platform to work from and set up alerts and forward saved letters to credentialing agencies to maintain our clients up to date. This position is intended for a freelancer that is interested in coming in on the ground floor and creating an integral part of the company services line which could lead to a long and consistent work flow. The more efficient the service can be created the more opportunities for growth, hours, and bonuses are awarded to selected freelancer. Please feel free to ask any questions or provide suggestions on how you feel this position would work best for both sides. Thanks!
Skills: Customer service
Hourly - Entry Level ($) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
I need a person to enter fuel data and expenses for our fleet into www.fleetio.com plus enter pricing data into our website database for running www.skytransfers.com Also virtual support for customer complaints and general assistance for directors and managers Must be accurate with all entries For fleetio, invoices will be sent which will need converting to imperial measures before entry. For our databases, Spreadsheets will be sent which will require entering individually into our database. Header groups will need to be created on the website for new suppliers. Training will be given. This is ongoing work, no contract end date.
Skills: Customer service Administrative Support Data Entry Email Handling
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Description of Duties: Provide courteous and professional reception for guests and incoming phone calls to corporate office of Construction Management / General Contracting firm. Support operations by providing excellent customer service and ensuring important calls are routed appropriately. File correspondence and project related documentation, receive packages and mail and distribute. Generate documents and reports in MS Office. Qualifications: Exceptional Customer Service Skills Minimum 3 years of experience as receptionist in a professional office setting. Demonstrated phone etiquette Knowledge of basic desktop computing, MS Word and Excel. Type 45 wpm.
Skills: Customer service Data Entry Email Handling Microsoft Excel
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
We are of the fastest and most successful marketing and advertising firms in the area and we are currently going through a nationwide expansion. We are hiring entry level and experienced public relations, marketing, and retail representatives. Our firm provides exceptional customer service and continually develops new marketing campaigns for our high profile clients that deal with mainly the beauty/cosmetics, health/wellness, gourmet food, & household industries. STP HAS OPENED UP NEW OFFICES WITHIN THIS LAST MONTH AND WE ARE LOOKING FOR BOTH ENTRY LEVEL AND EXPERIENCED REPRESENTATIVES TO GET STARTED WITH OUR FIRM. We offer Full Time and Part Time positions and we offer Full Paid One on One Training. It is our goal to find entry level candidates that enjoy a fast paced environment and face to face retail interaction so that we can train them to become one of the best. Experience is not necessary but any background in the following is a huge plus: Retail Sales Restaurant Marketing Advertising Public Relations Management Shift Lead or Team Lead
Skills: Customer service Administrative Support Data Entry Outbound Sales
Looking for the Team App?
Download the New Upwork Team App
Fixed Price Budget - ${{ job.amount.amount | number:0 }} to ${{ job.maxAmount.amount | number:0 }} Fixed-Price - Est. Budget: ${{ job.amount.amount | number:0 }} Open to Suggestion Hourly - Est. Time: {{ [job.duration, job.engagement].join(', ') }} - Posted
Skills: {{ skill.prettyName }}
Looking for the Team App?
Download the New Upwork Team App