Customer Service Jobs

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Hourly - Expert ($$$) - Est. Time: 3 to 6 months, 30+ hrs/week - Posted
Attracts potential customers by answering product and service questions; suggesting information about other products and services. Opens customer accounts by recording account information. Maintains customer records by updating account information. Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Maintains financial accounts by processing customer adjustments.Recommends potential products or services to management by collecting customer information and analyzing customer needs.Prepares product or service reports by collecting and analyzing customer information.Contributes to team effort by accomplishing related results as needed.
Skills: Customer service Administrative Support Customer support
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
We are Looking for an individual that has exceptional client handling skills including communication & organization. Must have basic computer,should kindly accept the job interview ASAP...
Skills: Customer service Data Entry Microsoft Word
Hourly - Intermediate ($$) - Est. Time: 3 to 6 months, Less than 10 hrs/week - Posted
We're looking for an experienced and dedicated customer service person to join our team for our quiz / survey software business. Your responsibilities: - Triage and sort email requests as the come in. - Respond to customer inquiries via chat, and email in an efficient and effective manner. - Identify user issues verses product issues, and help clients fix problems. - Report bugs and features requests to the dev team. - Understand basic html to be able to help our customers get our iframe or JS code on their website. - Evaluate, troubleshoot and follow-up on customer issues. - Maintain regular and consistent attendance and punctuality. - Be able to understand maintain update our customer knowledge base. Your qualifications: - Have a minimum of 2 years experience supporting a software product. - Understand basics of html - Excellent verbal and written communications skills - Proven and strong customer service experience - A complete Upwork profile - References or an established reputation on Upwork preferred
Skills: Customer service Technical Support
Hourly - Entry Level ($) - Est. Time: More than 6 months, Less than 10 hrs/week - Posted
Effectively manage large amounts of incoming calls Generate sales leads Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships of trust through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Meet personal/team sales targets and call handling quotas Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Take the extra mile to engage customers
Skills: Customer service Data Entry Microsoft Word
Hourly - Expert ($$$) - Est. Time: 3 to 6 months, Less than 10 hrs/week - Posted
We're looking for an experienced and dedicated customer service / admin. person to join our team for our online orchid business. You don't have to be an expert in orchids however, you do need to be a rockstar when it comes to customer service :) Your responsibilities: - Add/Remove Members manually to Wishlist Member - Replying to Customer emails in Gmail Inbox about general orchid care, order tracking, etc. - Issuing Refunds in Paypal, Authorize.net, 1Shoppingcart - Send invoices, Processing Failed Recurring Payments in Paypal and 1SC - Follow up with failed/pending/offline orders - Resend customer order receipts in 1SC - Prepare weekly shipping file to send to fulfillment team - Reorder printed books and supplies for fulfillment warehouse as needed - Track book inventory - Manag autoresponder subscriptions in Get Response - Process Phone Orders - Returning phone calls from time to time. Your qualifications: - Have a minimum of 2 years experience of online customer support in an online B to C business - Understand basics of ecommerce - Knowledge of 1 Shopping cart or other payment system is a plus - Excellent verbal and written communications skills - Strong customer service experience - A complete Upwork profile - References will be required
Skills: Customer service Administrative Support Customer support Phone Support
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Our company is looking to fill a FT/PR Administrative Assistant position. Duties will include data entry, processing reports, scanning/filing, sending correspondence, answering the telephone and other general office duties as required. The ideal candidate must be a high school graduate (or higher) and have a working knowledge of computers and Microsoft Office. Previous office experience is a plus.
Skills: Customer service Administrative Support Data Entry Microsoft Excel