Customer Service Jobs

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Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Position Overview: The data entry & quality assurance technician provides data support to the harm reduction team. The data entry technician manages program related data and quality assurance procedures. The person provides administrative, clerical, and program support to ensure program operations are functioning effectively. Responsibilities: • Collect service encounters and data from the harm reduction team on a recurring basis. • Enter service encounters and data into all related electronic platforms for the harm reduction team. • Develop and maintain data forms, satisfaction surveys, board minutes, supplies, and other quality assurance procedures. •Generate weekly and monthly reports from various data recording platforms. •Assess and review quality procedures with Master Itemized Reports (MIR), satisfaction surveys, and client eligibility documents. •Compile, analyze, and create summaries of information that support quality improvement initiatives. •Participate in monthly administrative and supportive supervision to gain updated administrative and program status and attend trainings for further skills development. •Assist with the agency client satisfaction survey process including researching evidence based tools, scanning and input of data into the system, analysis and reporting of results •Conducts periodic off-site visits to collect necessary information, attend meetings, trainings, and other various locations as pertained to the scope of work. • Participate in quality assurance compliance methods as per contractual agreements. •Attend necessary trainings that are related to the job to enhance and keep updated information. • Ability to manage multiple reports and projects simultaneously. Education/Skills Requirements: •Associates Degree in human services, health information technology, health care, and other related fields with 2-year experience in non-profit social services work, case management, or •High School Diploma/ G.E.D. with 2 years of qualifying experience in the field of human services, health information, medical services. •Familiar with utilizing various electronic systems including, Eshare, AIRS, EICARE, e-ClincalWorks (e-CW), and other platforms (Microsoft Suite including OneDrive).
Skills: Customer service Data Entry Office Administration
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Job Description *Willing to work with USA and Canadian markets (12 hours differance) *Hourly base wage plus commission on individual sales, there is no cap. Responsibilities: Provide a world-class customer experience over the phone. Utilize a proven sales process to discover each customer’s unique needs and recommend products that will deliver. Build relationships with customers. Proactively and effectively communicate product features and benefits, as well as promotional information. Provide timely, relevant follow-up. Demonstrate a tenacious drive for results. Be accountable for becoming a trusted, successful Expert and consistently exceeding sales goals. conduct calls and provide the required information by resolving queries. This task is performed by following standards of the company and maintaining premium quality of services. Coordinate with the clients, try to know their concerns by avoiding any interruption in conversation. Facilitate sales of all products and services according to the client’s needs. Address all complaints of the customers and make sure that they are resolved in time and within the given guidelines. Assist and guide customers with all the required knowledge of the services and goods. Prepare bills and make repairs if required. Analyze the client’s requirement after conversation with them and recommend products, plans or services that will match their needs. Keep track of the potential customers and their requirements. Take follow up of all outbound calls. Ensure premium level of client satisfaction in one phone call. Job Requirements Exceptional interpersonal skills; ability to make a connection with a diverse array of customers over the phone. A commitment to represent the brand with integrity at all times. Able to adapt and grow in a changing, fast-paced work. Genuine desire to grow and learn, as well as contribute positively. Ability to work a flexible schedule; to include some evenings and weekends as needed. Must be able to maintain proper phone etiquette, demonstrate patience and consistently strive for a positive attitude in order to facilitate calm, positive and productive conversations with customers. Proficient computer skills required (data entry, email, customer relationship mgmnt software). Must be able to sit 4 hours or more per shift and utilize standard office equipment such as a computer, keyboard and phone. Must have a quiet work environment, with a computer, internet connection, camera and headset.
Skills: Customer service CRM Outbound Sales
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
We are looking to add someone new to the team to take on many of the office administrative/customer service duties. This would initially include order entry, invoicing, basic customer service, and office administrative tasks. After a thorough training regimen, we anticipate this position's responsibilities will grow into light bookkeeping and assisting in other accounting functions. We are looking for someone who can work well within our tight knit team. Motivated Learners. We are looking for someone who is eager to learn and retain information during the training process. After the training period is over, we intend for this position to take ownership of their tasks and duties. Customer Champions. Part of this job will be customer facing with our established accounts. We are looking for someone who can effectively communicate and represent our company when interacting with the customer. Detail Masters. Attention to detail is extremely important in this position. We are looking for someone who possess a keen eye for detail and has demonstrated that in previous experiences. Job Qualifications: Must possess strong computer skills. Microsoft Office proficiency is a must. Experience with an ERP (Microsoft Dynamics) is preferred. Experience with office equipment, copy machine, phone system, filing, etc. Strong communication skills written and verbal Bookkeeping experience is preferred Experience working in an office environment/similar role is preferred College degree is preferred
Skills: Customer service Customer support Data Entry
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
I need someone to attend to our customers and also solve their problems if they can and if it is not within their powers to solve such problems bring our customers to the right department. Because with us our customer is our top priority
Skills: Customer service Customer support Email Handling
Hourly - Intermediate ($$) - Est. Time: 3 to 6 months, 10-30 hrs/week - Posted
Ultra House Buyers is looking for an honest, responsible, detailed oriented virtual assistant to join our team. Your duties will include: Calling property sellers who have responded to our marketing campaigns. You will be collecting enough information so that the Acquisitions Manager can submit offers to sellers. You will also be making follow up calls to sellers who have received an offer to get their feedback. You will be given a script so you'll know exactly what to say to sellers. You will be calling sellers from our company's Skype account. You must have a computer than can run Skype. We're looking for someone who is at a desk 8 or so hours a day so that when a call comes in you can get back to that seller within an hour - ideally within minutes. Requirements: 1. Must be able to commit to 5-10 hours a week, possibly more. 2. You must have a very strong command of the English language. 3. Friendly and positive attitude is a must. You have to be the kind of person who can turn up the charm and build rapport effortlessly on the phone. 4. You must be Honest and Trustworthy. We will know if you’re billing us for hours you’re not working. In order to apply, you must submit an audio sample of your voice. You can say anything. We just want to make sure you speak english well enough to interact with our clients.
Skills: Customer service Cold calling Telemarketing Telephone Handling
Hourly - Intermediate ($$) - Est. Time: Less than 1 week, 10-30 hrs/week - Posted
I am looking for a person who is available to provide interpretation service at a jewellery trade show in Tokyo. You will be accompany staff of Concept Ample for three full days. Freelancers must be fluent in Japanese with a high English proficiency. Dates: 2nd to 4th September, 2016 Time frame (per day): 9am to 6pm (9 hours) About Concept Ample: Concept Ample is a product development and jewellery manufacturing company, consisting of professional experts intent on bridging the gap between concept and reality. We specialise in high-quality consulting for clients in the luxury goods industry, including design, production and finishing services. Concept Ample plans to expand into the rapidly growing luxury market in Japan, one of the strongest global players of fashion.
Skills: Customer service Sales
Hourly - Entry Level ($) - Est. Time: More than 6 months, Less than 10 hrs/week - Posted
We are looking for someone who has outstanding english and an outstanding IT support background to support customers who are calling in with there sales/support needs also email/livechat/ticket support. This is a part time long term ongoing position. Our trading hours are Monday to Saturday 8:00am to 7:00pm Brisbane Australia time. We are possibly looking for 2 people to cover the hours needed. You must have a good internet connection that will handle clear VOIP calls, a good headset and be able to start next week.
Skills: Customer service Administrative Support Appointment Setting Call Handling