Customer Service Jobs

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Hourly - Intermediate ($$) - Est. Time: Less than 1 month, 30+ hrs/week - Posted
The business analyst manages assigned development projects by developing detailed plans, defining scope and priorities, scheduling, ensuring project deadlines are established and adhered to, and communicating the project goals and processes to the stakeholder. In addition the business analyst is responsible for documenting project progress including implementation, timeline, issues, risks and successes. Duties and Responsibilities · Works with end users to determine needs (data, screens, processes, reports) and develop scope. · Researches and documents existing workflows and systems and makes recommendations where improvements could be made. · Responsible for drafting detailed specifications that reflects the user’s needs. These specifications may be used internally or given to external vendors or consultants. · Develops project implementation plans and oversees the development process. · Acts as ASTM’s liaison with external vendors and consultants · Holds regular meetings with department managers to communicate the status of ongoing development work. The incumbent must work particularly closely with staff managers, the publications/marketing staff, and the meetings department. · Conforms to generally accepted I/T and Web standards as adopted by ASTM. · Works independently with a minimum amount of supervision. · Tests and reviews new systems or revisions prior to implementation, and develops user training and procedures. · Keeps current with advances in both technology and technique (i.e.: web, client/server; rapid application development techniques; relational database methodology). Qualifications · Experience in project planning, including cost/benefit analysis and resource allocation. · Thorough knowledge of information technology concepts and technologies and computer systems hardware and software, including various systems architectures and protocols; PC, client/server. · Thorough knowledge of SDLC methodologies (waterfall & agile) · Ability to configure software, “work” the keyboard, write scripts and queries on an as needed basis utilizing tools, such as, Business Objects or Oracle SQL Plus. · Bachelor’s degree or equivalent work experience. · Excellent communication skills (oral, written, interpersonal, listening) with ability to prepare and deliver presentations to both technical and managerial positions. · Experience in web development environments, project management, team leadership, and testing processes and methodologies · Knowledge of technology concepts underlying eCommerce, web personalization, enterprise application integration, outsourcing/ASPs, and eCRM · Ability to get projects finished on time and on budget.
Skills: Customer service
Hourly - Intermediate ($$) - Est. Time: Less than 1 month, 30+ hrs/week - Posted
Experience in both sales and service oriented fields preferred Experience in a call center environment preferred Customer-centric written and verbal communication Accurate and quick keyboarding skills Comfortable multitasking with phone and simultaneous use of multiple computer programs Excellent telephone customer service skills Ability to sell over the phone Excellent written and verbal communication skills Excellent organizational and time management skills Answer incoming customer phone calls from multiple accounts Respond to customer inquiries from email, voicemail, fax and phone, providing excellent customer service Process new customer orders from email, voicemail, fax, and phone Strives for first call resolution to all clients inquires Provides product information and answers questions regarding existing orders Handles customer service issues by evaluating customer needs and determining the best course of action to achieve resolution Impacts incremental sales by offering related or promotional items on every call Maintain exceptional attendance and punctuality Allows for flexibility and changes within the growing department Maintains high level of professionalism when interacting with internal departments, and customers Exhibits high level of customer service to ensure smooth operations and happy customers Contributes to overall success of the team by sharing best practices, and being open to learning best practices from other team members and leadership Contributes to a team environment which enthusiastically embraces goals and drives behaviors to meet and/or exceed them Consistently meet or exceed Sales and Service Level targets Other job duties and projects as assigned
Skills: Customer service
Hourly - Intermediate ($$) - Est. Time: Less than 1 month, 30+ hrs/week - Posted
The Operations Manager will be responsible for data entry, accounts payable, payroll, grant report entry, managing the organizations HR, helping and creating organizational and program budgets in collaboration with the ED and Program Direct, and other misc. tasks. Reporting to the ED and serving as a member of the Management Team along with the ED, Program Director and Development Director, this position's primary responsibility is ensuring organizational effectiveness by providing leadership for the organization's financial functions. Working with the management team, the position also contributes to the development and implementation of organizational strategies, policies and practices. This position will also interact with the Board of Directors. Responsibilities: Improve the operational systems, processes and policies in support of organizations mission -- specifically, support better management reporting, information flow and management, business process and organizational planning. Manage and increase the effectiveness and efficiency of Support Services (HR, IT and Finance), through improvements to each function as well as coordination and communication between support and business functions. Play a significant role in long-term planning, including an initiative geared toward operational excellence. Oversee overall financial management, planning, systems and controls. Management of agency budget in coordination with the Executive Director. Development of individual program budgets Invoicing to funding sources, including calculation of completed units of service. Payroll management, including tabulation of accrued employee benefits. Disbursement of checks for agency expenses. Organization of fiscal documents. Regular meetings with Executive Director around fiscal planning. Supervise and coach office manager on a weekly basis. Job Requirements: - College degree - 1 year + office reception/admin experience - Motivated and proactive attitude - Ability to think ahead and assess possible needs - Positive team player with upbeat personality - Ability to multitask well - Ability to problem solve - Social media knowledge - Strong knowledge of general Microsoft Office programs - Strong Military men and woman needed for this job also.
Skills: Customer service Data Entry Project management
Hourly - Intermediate ($$) - Est. Time: 3 to 6 months, 30+ hrs/week - Posted
Admin Asst / Customer Service Rep / Data Entry and payroll: 170647 Fluency in the following languages required: English Description NOW HIRING!!!! Admin Asst / Customer Service Rep / Data Entry and payroll starting at $25/hour base pay; $30/hour based on performance DIMENSION & SCOPE: We understand what's important. It's the people whose lives we help improve that matter the most. We connect our company and our people in ways that few companies can. Each day, our team members have an opportunity to build rewarding careers and experience the satisfaction of knowing the work they do helps save lives.We have an immediate opening aboard our remote admin support team. Work Schedule: Flexible. Requirements: High School Diploma or equivalent, Strong written and verbal communication skills, Ability to use MSWord, Excel, Quickbooks, Person(s) must be detail oriented, focused/driven and hard working. PRIMARY DUTIES AND RESPONSIBILITIES: As a Customer Service Support Representative, you will serve as a liaison between the us and our customers in response to inquiries and problems. This involves researching, troubleshooting and resolving customer problems. Our Customer Service Support Representatives perform a wide variety of administrative/clerical duties. EDUCATION AND EXPERIENCE: High school diploma or equivalent experience. One year of customer service sales experience preferred. CANDIDATE PROFILE: Courteous with strong customer service orientation Strong communication, multi-tasking, negotiation skills required Strong computer navigation skills and PC knowledge Ability to remain calm under pressure and work in a concise, clear and focused manner Just be flexible with the ability to adapt to changes and think conceptually Ability to learn Tolerance for repetitive work in a fast paced environment Ability to work as a team member, as well as independently Dependable with proficient attention to detail OTHER REQUIREMENTS: 1. Assist clients and customers with all inquires. 2. Light data entry is needed when entering data into client database and 3. Customer files among other clerical duties. 4. Duties also include blending with a work team keeping logs on excel Spreadsheet 5. Working with quick books and use of basic accounting software. Interested candidates should email the career desk with a copy of their resume and a short cover letter for review/consideration. EEO/Veteran/Disability Employer
Skills: Customer service chat support Data Entry
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
RESPONSIBILITIES/DUTIES: Updating client information in computer system Running and processing multiple documents utilizing Microsoft Word, Excel, and Access Inputting purchase orders Other various administrative tasks,Inputs information from a variety of sources into a computer database. May take customer orders and enter them into a pre-established tracking system Assignments will be sent to you via e-mail or IM and you will report directly to your immediate supervisor
Skills: Customer service Customer support Data Entry
Fixed-Price - Entry Level ($) - Est. Budget: $50 - Posted
PERKS: *Monday-­friday working schedule from 9am to 9pm by shift. Semi­flexi (must be able to fulfill 4 working hours per day, 3x a week by an agreed schedule) *Special rates for personal travel *Travel opportunities and allowances *Work from home or wherever you are We encourage individuals who have passion for traveling thus, the qualified applicant will be hands on in handling inquiries, quotations, reservations and ticketing, as well as customer and marketing support. Thanks!
Skills: Customer service Call Handling Customer support Data Entry
Hourly - Entry Level ($) - Est. Time: 1 to 3 months, 10-30 hrs/week - Posted
I need an assistant with sales experience to help me with sales and marketing tasks throughout the week mostly consisting of making a limited number of cold calls, collecting prequalification information and presenting helpful information.
Skills: Customer service Communications Sales Telemarketing