The position primarily involves receiving incoming calls, responding to incoming emails, and scheduling customers. Company phones are forwarded remotely to your phone. (additional details below)
The CSR must have a quiet, organized area to receive and place calls. A working cell phone or landline, and reliable access to the internet.
This role would be suitable for an experienced customer service professional, preferably someone who has previously worked in an office or customer service environment.
Our team offers:
Company paid LA Fitness memberships
Paid time off
Bonus earning opportunities
A positive, customer focused team that loves to reward success
As the customer service specialist, you will:
Represent the company with a professional, positive phone demeanor
We are looking for someone who is friendly, dependable, and hardworking. The successful candidate will also have:
Strong phone contact handling skills and active listening
Excellent communication skills
A warm, approachable manner
At least two years experience in a customer service position
A great attendance history