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Customer Service Jobs

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Hourly - Intermediate ($$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
The Business (Administrative Assistant) is responsible for administrative activities related to assigned clients. Work closely with Sales Team Leader and other support personnel. Main responsibilities include claims, deductions, and promotion forms management; assists with performing administrative activities, and facilitates problem resolution by maintaining communication and serving as a liaison to the Sales Team, customer service personnel, and other support staff. Job Responsibilities: Claims Deduction Management. Administrative Support. Support and resolve administrative activities by maintaining communication flow and serving as a liaison for the Sales Team. Interface with Customers and Clients to ensure outstanding customer service Promotions Forms Management.Maintain efficient forms management process through consistent application and training.Skills: Strong skills with Microsoft Office Suites (spreadsheets, word processing, presentation development). Principals only. Recruiters, please don't contact this job poster. Customer Service Representative Using a computerized system, this position responds to customer inquiries in a call center environment. May perform one or more of the following: •Responds to telephone inquiries and complaints using standard scripts and procedures. •Gathers information, researches/resolves inquiries and logs customer calls. •Communicates appropriate options for resolution in a timely manner. •Informs customers about services available and assesses customer needs. •Provides functional guidance, training, support and assistance to lower level staff. •Schedules work to ensure accurate phone coverage, monitors priority of calls and shifts escalated calls to assure resolution of problems. •Prepares standard reports to track workload, response time and quality of input. •Assists in planning and implementing department goals and makes recommendations to management to improve efficiency and effectiveness. •All other duties as assigned.
Skills: Customer service Administrative Support Data Entry Sales
Hourly - Entry Level ($) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
TL;DR: I'M LOOKING FOR A VA FROM THE PHILIPPINES Hey you, yes you. Do you really love to do research, write text and expand your knowledge? Someone who has a passion for research.. ..someone digs a little deeper.. ..someone who isn't afraid to communicate with people. Then I'm looking for you. As I'm setting up my new business about health, beauty and the time you should take to relax and take care of yourself, I need someone to do a few things for me, namely: - Do in product research, management, sourcing and listing using various tools - Write landing pages, product titles and product descriptions derived from research - Perform writing and research tasks to understand the customer better - Customer service (mostly e-mails, replying to reviews and social media) In the beginning I'm looking to hire you for 5-10 hours a week, once we move up in the process, and you do a great job, I'll rely on you more and more.
Skills: Customer service Content Writing English Internet research
Hourly - Expert ($$$) - Est. Time: More than 6 months, Less than 10 hrs/week - Posted
About OpenPotion/DoorGrow Our mission is to build awesome relationships and create positive transformation for businesses & entrepreneurs. About Me: My purpose is to inspire others to love true principles. This means I'm driven to learn & share. What I'm Looking For in an Assistant: Someone that really loves talking with people. Makes people feel welcome, warm, connected. Someone that is very organized. Someone that believes what I believe, see values: https://www.mindmeister.com/385145996?t=58VupQdhOd Someone that is driven and willing to do what needs to be done to help us win & cares about our success. Someone that is willing to make phone calls & is experienced with sales in some way. Someone that gets technology easily and can figure out software and tools quickly. Someone that is comfortable on video & has a nice space/background to do video calls from. Someone that wants the freedom of freelancing, but is reliable and wants to be part of a team and put in time daily (weekdays). Someone that can write well (bonus if familiar with copywriting, NLP, etc.) & update social media channels & help me with my prospecting on linkedin & facebook Someone that loves to learn - you will learn a lot here. Someone that can help me reach my personal goals. Someone that can help me run webshows, blab interviews, webinars, schedule guests, etc. Someone that helps me win in personal & business areas - willing to help me stay on top of personal things/events/etc. Someone that fits in well with our team. Requirements: Reliable high-speed internet. Webcam for meetings/planning sessions, etc. iPhone or Android phone. A quiet place to make/take calls (without crying kids), a decent headset for your computer/phone. English is your first language & you are located in a U.S. time zone. You will primarily be making phone calls to our inbound leads to keep them moving through our pipeline by scheduling appointments, meeting with me on Google hangouts, & working in my CRM and social media. Why Us? We use the latest tools. We have awesome clients. We have a cool virtual team. We make a difference. I'm willing to pay well if you are actually earning your keep & helping me close deals by keeping my schedule filled.
Skills: Customer service Administrative Support Appointment Setting Content Writing
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Crawford Group (www.crawfordgroup.com) is looking for a Sales Demonstration Consultant for our client. The Sales Demonstration Consultant will partner with our clients’ Sales team to increase customer interest in technology solutions that address vertical industries including finance, healthcare, retail and education. Our client is looking for an experienced B2B customer presenter/business demonstration specialist with knowledge of at least two Cisco Architectures (MUST HAVE): Collaboration, Data Center, Enterprise Networks or Security. The ideal candidate will have familiarity with the B2B sales cycle, knowing that his/her role in customer presentations is to help the Sales team strengthen their relationship with the customer through dialogue and value-sharing. Must be at ease while speaking with executive decisions makers from global companies. Specifics: The Sales Presentation Consultant will deliver presentations from the Cisco Customer Experience Center in Toronto, Canada to B2B customers. The Consultant must be in the office five days a week, 8:30am – 5:30pm Eastern Time. Each customer presentation will be approximately 45-90 minutes in length. Full training on the specific presentations will be provided on the job. The Sales Presentation Consultant will be given time to learn the products and business concerns of the vertical industries being targeted (e.g. education, healthcare, finance, etc.) The Consultant will drive pre and post presentation emails with the Sales team to coordinate schedules, confirm expectations and identify key message areas for the presentations. Presentation frameworks will be provided, however, updates to technology solutions will required updates to the presentation content. Most presentations come with a frame work and the Consultant will be expected to articulate base-line concepts to come across as more natural. This will require the Sales Presentation Consultant to truly understand some of the basic business concepts and customer value that are being addressed with technology solutions. It is expected that the Consultant can think on his/her feet and respond to customer questions in a professional way; however, the Sales Account Manager in attendance will assist with complex/specific customer inquiries. Refinements to presentations over time will be needed. Experience with PowerPoint is required. (Consultant is not required to be a power-user of Powerpoint.) Travel to other client facilities may be required Skills: 4-7 years’ professional experience is desired. Must speak professionally and have a good presence with enterprise customers. Must be a dynamic, engaging, clear verbal communicator. Excellent written communications skills as well as strong presentation skills are also required. This role is an extension of the Sales team and the consultant is expected to communicate at a level reflective of a Fortune 100 company. Knowledge of Cisco technologies is required. For consideration, must have an understanding of at least two architectures: Collaboration, Data Center, Enterprise Networks or Security. Ability to fluently speak, write and present in French and English is a strong plus Business fluency/understanding is required Strongly preferred: Prior experience using technology to deliver a presentation, particularly collaboration and video conferencing technologies Need to be comfortable interacting with big groups and executive level customers Must be articulate and be able to deliver complex points in a concise fashion Must be able to interact and engage with the customer or partners and stimulate/hold two way discussions at an executive level, and potentially with technical IT staff Must be able to connect with the business leaders in areas such as Retail, Education, Healthcare, and Banking on their challenges and how technology can address them. Most presentations come with a frame work and presenter will be expected to articulate base-line concepts to come across as more natural. This will require the Presenter to truly understand some of the basic business concepts and customer value that are being addressed with technology solutions. High levels of professionalism and multicultural awareness are expected Demonstrated competency with Microsoft Word, Excel and PowerPoint Sales experience is a plus RATE: D.O.E., as 1099 IC employee of Crawford Group (benefits available) LOCATION: Fully onsite at clients’ office in Toronto, Canada. No phone calls, please. HOURS/DURATION: Full time Monday- Friday, 8:30am – 5:30pm Eastern Time; ASAP – ongoing Interested? Apply online and upload your resume in MS Word format by clicking the link below: http://chc.tbe.taleo.net/chc02/ats/careers/apply.jsp?org=CRAWFORD&cws=1&rid=987
Skills: Customer service B2B Marketing Cisco Certified Network Associate (CCNA) Cisco IOS
Hourly - Entry Level ($) - Est. Time: 1 to 3 months, 10-30 hrs/week - Posted
We are a national commercial and residential painting company handling a large volume of online leads. We seek an organized, accountable and diligent professional assistant to respond to our potential customers for us. Our aim is to test working with an assistant on a small scale at first, only responding to the initial customer request. If this works well, we will expand the roles and responsibilities. Exact Requirements: -5pm - 10pm CST weekdays -8am - 7pm CST weekends -Leads must be responded to in real time, ie. less than 1 minute from receipt -Attention to detail: you'll be responding on behalf of multiple companies and will need to change the companies signature to reflect We Provide: -Copy for responses and standard pricing -Leads via email forwarded to your address
  • Number of freelancers needed: 2
Skills: Customer service Email Handling Virtual Assistant
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
- Use GoToWebinar to schedule webinars - Post recordings of Webinars to website. Need Wordpress experience and uploading files that I send to you using Dropbox. - Use FreshDesk support ticketing software and help customers with various billing issues. - Use Digital Access Pass, a Wordpress membership manager - Paypal billing support - Stripe billing support - Answering email Please email me IN DETAIL which software you have experience with. Looking for somebody who is communicative and can frequently be in Skype and team Slack. Probably won't require more than 10 hours per week, but there is an opportunity for more hours as the site becomes more and more popular. This is for a sexual health website. People must be 18 to apply and be comfortable with adult subject matter.
Skills: Customer service Customer support Digital Access Pass Email Etiquette
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Our Company is looking for a flexible individual that is passionate about taking care of our customer services. This is a fast paced environment. The qualified candidate needs to have excellent communication skills, a good phone voice, and exhibit the ability to multi-task. An overall upbeat, positive demeanor is key.
Skills: Customer service Administrative Support Customer support Data Entry
Hourly - Expert ($$$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
National Account Manager Job Description Using call presentations, product knowledge and communications skills, the National Account Manager (NAM) will generate interest and sales within our B2B customer base. The goal of the NAM will be to communicate, primarily via telephone and email, with customers and prospects to identify their needs that we can fulfill. The National Account Manager will sell from a small catalog. Quotas will be set in order to require a specified number of calls and or reach a minimum dollar or sales number. Role and Responsibilities • Develop and re-engage leads of our B2B customers • Develop business through phone and email correspondence with leads • Cross sell and upsell to strategic lists of existing customers • Ability to follow up and see multi-step sales process through to completion • Participate in weekly meetings • Use marketing material to make customers and prospects aware of our products and promotions • Hit daily/weekly/monthly sales goals • Enter orders into CRM and Credit Card processing systems • Update customer information in CRM Job Competencies • Strong Communication Skills • Adaptability • Responsibility • Decision making • Organizational Skills • Attention to Details • Integrity/Ethics • Negotiation • Prioritization • Problem Solving • Goal Oriented • Perseverance • Reliable • Responsiveness • Basic math skills • Strong initiative • Strong interpersonal skills This position requires the following minimum qualifications: • Minimum of Bachelor’s Degree or equivalent years of sales related experience • Demonstrated track record of success • Ability to listen well and problem solve with customers and within sales team • Ability to understand a directed plan and stay focused to execute that plan • Proficient in basic email, CRM, and credit card processing products including Infusionsoft, Authorize.net, Word, Excel, etc… Preference will be given to candidates with the following skills and abilities: • Experience in the hardware, tool or tool accessory industry • Experience working with an CRM system, specifically InfusionSoft and/or SalesForce • Willingness and desire to develop a long-term predictable income stream This position consists of base pay + Commissions As mentioned, if the right candidate proves his/her ability, vested interest in company profit-sharing and ownership opportunity is available at our discretion. We are a growing company with large ticket sales and a loyal customer base.
Skills: Customer service Authorize.Net Development B2B Marketing Business Development
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