Customer Service Jobs

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Hourly - Entry Level ($) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
I run a danceschool and we need some help doing some daily tasks. You will be using our software- Dancebiz and Mailchimp. Training will be provided for Dancebiz. Job elements 1) Text sent from dancebiz to a customer the day before thier first class 2) Customers email imported into Mailchimp sequence after first class 3) Customers email importred into mailchimp sequence after signing up to lessons 4) Importing customers who are leaving or not continuing into mailchimp Possibilty to add in some more elements such as phonecalls to check how customers are doing once this is up and running. At the moment would proberly take 30-60minutes per day depending on the number of new students.
Skills: Customer service Customer support
Fixed-Price - Intermediate ($$) - Est. Budget: $15 - Posted
Entering customer and account data by inputting alphabetic and numeric information on keyboard or optical scanner according to screen format. Maintains data entry requirements by following data program techniques and procedures. Verifing entered customer and account data by reviewing, correcting, deleting, or reentering data; combining data from both systems when account information is incomplete; purging files to eliminate duplication of data. Tests customer and account system changes and upgrades by inputting new data; reviewing output. Securing information by completing data base backups. Maintains operations by following policies and procedures; reporting needed changes. Maintains customer confidence and protects operations by keeping information confidential.
Skills: Customer service Call Handling Data Entry Virtual Assistant
Fixed-Price - Entry Level ($) - Est. Budget: $50 - Posted
We need a team of people to obtain new clients for our London-based website design agency. Our company designs all types of websites for anyone e.g. personal websites, for small businesses, e-commerce, photography etc. starting at £300 You do not need any web experience. What we need from you is: • Contact potential clients e.g. local restaurants/small businesses/personal connections etc. by either visiting them in person, using the Yellow Pages or online directories, posting on your social media, or any other means you can think of • Telling them about our web design services and getting them to use our services • You will be a representative of our company Know someone already who needs a website being made? Perfect, earn yourself some easy money. That's all! For every paying client you send us, you will receive £50.
Skills: Customer service Appointment Setting Cold calling Email Handling
Fixed-Price - Intermediate ($$) - Est. Budget: $500 - Posted
We are looking for a positive, kind, and intelligent customer satisfaction team member to join our online business! We need someone that is efficient, thorough, hard working, and extremely good at treating customers with the utmost respect. We work with VIPs, and we need someone that can communicate with them via chat and phone, with respect and kindness. Responsibilities: - Respond to Online Customer Chats Immediately throughout the day (usually around 5 to 10 a day) - Answer customer calls (usually around 7 a day) Pay will be a set $500 a month to start with possible raises, promotions, and additional responsibilities in the future if we are happy with how you fit into our team. Thanks!
Skills: Customer service Call Handling chat support Phone Support
Fixed-Price - Intermediate ($$) - Est. Budget: $5,000 - Posted
IMPORTANT: note that if you are not a Portuguese native or fluent speaker, your proposal will be reported to Upwork as spam. JOB INTRODUCTION We are looking for Customer Service Representatives for our Portuguese websites: lightinthebox(dot)com(slash)pt miniinthebox(dot)com(slash)pt This is a fixed position working from home, 5 days a week, 4 hours a day, Saturday to Wednesday, going on indefinitely. Please consider this when you apply, don't send us a proposal if you are just looking for a short term or temporary job. JOB DESCRIPTION You will deal with requests from our customers by e-mail through our ticketing system. We will have detailed training sessions where you will be given details about the procedures to be followed; we will show you how to deal with different requests and how to get information from different systems. You will have a mentor/point of contact assigned in our office dedicated to solve any problems that you may encounter during your work. OUR APPROACH TO FREELANCERS AND REMOTE EMPLOYEES As you can see from our many job posts, most of them offering fixed positions, we employ many freelancers and we plan to scale this even more in the future. Freelancers and remote staff are a core part of our company, we don't post these jobs to cover a temporary need, which means that there can be development and career opportunities if you show us your talent, such as managing or leading a team of remote employees. COMPENSATION DETAILS For this work we will pay 500 US$ per month, that's 450 US$ per month net for you after platform fees. Payments for the month will be released around the 10th of the next month, so for example for your work in June, you will receive your salary on the 10th of July (it could be one or two days late if the 10th falls on a weekend). Note that it is up to you to research and comply to local regulations and laws in your country regarding your income deriving from freelance work, as well as to pay any applicable taxes. We will not pay additional contributions or taxes apart from your salary. APPLICATION REQUIREMENTS Please don't send a boilerplate proposal, we will discard those immediately. Have a look at our sites and let us know what you think. You can of course tell us about your experience, but please emphasize how it's relevant to this position. Again, this is a fixed, long-term position, please don't apply if you are not fully committed to working with us for a long time. Start your proposal with "I have read the job description fully and I understand and agree to the job conditions and payment", this will let us know that you have carefully read the whole job post. With your proposal please include: 1) The test that I am posting with the job; 2) Your CV; (please include both the test and your CV in zip format if you can only upload one file with your proposal); 3) Your Skype 4) Your e-mail address Our HR department will contact you to arrange a video interview, as we have lots of applicants for our jobs, we need interviews to select the most suitable candidate. Good luck for your application!
Skills: Customer service Customer support
Hourly - Entry Level ($) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
I am looking for someone with experience and is an expert in Aliexpress and the dropshipping process. I run a Shopify eCommerce website and I'm looking for someone to help me with emailing customers who have a problem with shipping or any other complaints with customer. You will also receive over jobs managing the eCommerce site, making the site run smoother. You'll be working part time no more than 6 hours a week. I would like for you to have a Skype account so we can contact each other easily. In your first sentence of you cover letter name your favorite color. Thanks, Dennis
Skills: Customer service Alibaba Sourcing Customer Retention Customer support
Fixed-Price - Entry Level ($) - Est. Budget: $30 - Posted
Full Time Virtual Outbound Agents / Telemarketers / Telesales for US campaigns (HOME BASED) We are currently hiring home-based Outbound Agents/ Telemarketers to provide full-time cold-calling telemarketing/ telesales support to our clients in the US. Please send your updated resume with photo to Our recruitment team will contact you within 24-48 hours. Be part of our growing community and take advantage of the following benefits: P20,000 – P100,000 monthly commissions Full time position or freelance/part-time so long as you can keep the quota of having at least 1 sale per day Full pay - no deductions Work from the comfort of your own home Fixed weekends off Set free from long commute, traffic and road pollution Stay safe from bad weather Be self-managed and independent Start work ASAP Working Hours: Full time, night shift Work Schedule: 11PM - 8AM Ph time, Monday-Friday (fixed weekends off) Qualifications: Excellent English communication skills (written and verbal) Open to new / fresh graduates with No BPO experience 3-5 years of BPO experience and/or Sales / Telemarketing is a plus Open to under-graduates with 3-5 years of BPO experience and/or Sales / Telemarketing Experience in handling North American accounts preferred University / college graduate preferred but not required Knowledgeable in social media platforms is preferred but not required Personal bank account(BDO or BPI) for wire transfer Professional attitude must be assertive, proactive, driven, willing-to-learn, articulate and a positive can-do attitude is a must Generate the required quota and target sales of 1-2/day Experience in Telco or Satellite Dish is preferred Technical Requirements: * Desktop or Laptop MUST HAVE at least 4gb (USABLE) RAM, i3 processor or its equivalent - Wired DSL Internet Connection of at least 4MBPS - Headset USB (w/ noise cancellation feature is a plus) - An HD Webcam (720p/3mp or better) - A stable supply of electricity - A professional and quiet working space Note: Payment is by commission basis only, I don't pay an hourly rate because I've been deceived countless times by agents who are not delivering results. In contrary the agents by commission basis are more effective for us since I can give them the maximum payout per sale since they are not paid by the hour and they have been delivering astonishing results since a lot of them are family persons or head of the family. If you have the drive to earn a lot and improve your way of living then this job is for you. Christmas season is coming and there would be lots of expenses to be made, if this job fits you it will serve you best. Commissions is discussed once qualified for the job as well as travel incentives in Asia and USA. Initial interview would be via skype:
Skills: Customer service Call Handling Cold calling Outbound Sales
Hourly - Intermediate ($$) - Est. Time: 1 to 3 months, 10-30 hrs/week - Posted
First Step Coding is a new coding school in San Francisco that provides a 4-week introductory course on computer programming. We need help in two main areas: 1) Applicant Screening. We need someone with experience in academic admissions, recruiting, or sales to help us screen applicants (according to a set of questions we'll provide), represent the values of our program, and arrange appointments for 2nd round interviews where applicable. 2) Social Media Monitoring + Lead Generation. We need someone to help with monitoring our social media accounts and coordinating events. It's great if you have social media experience, but it's not strictly necessary for this role. We mainly need you to engage with our existing community, help answer questions, and help us keep our CRM up to date. If you can help us with both of these needs, have excellent written and verbal communication skills, and at least have an interest in tech (no coding experience is required), then we'd love to work with you!
Skills: Customer service Email Marketing Event Management Lead generation
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
Looking for someone to be the main point of contact for several clients. Provide the following services: - Manage and keep track of projects tasks - Be the main point of contact for tech support >> handle or escalate tickets - Email and call customers weekly with status update - Reach out to consultants on projects to get status updates to provide customers - Take calls from customers Required Skills - Extremely organized - Excellent spoken and written English - understands technology well - Can provide tech support for Office 365, Macbook issues, email issues etc. - Can be trained on technical tools to support customer e.g. antivirus, AWS etc. - Very technical, understands and can support computers, software, basic applications Preferred but not required - Support proposal writing
Skills: Customer service Amazon EC2 Call Handling Customer support