Customer Service Jobs

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Hourly - Intermediate ($$) - Est. Time: 1 to 3 months, 10-30 hrs/week - Posted
The Help Desk Agent maintains a proficient knowledge of the technical programs and is responsible for responding to Help Desk contacts, creating incidents, and assisting users with various systems issues. The individual may be asked to assist in special projects coordinated by a Team Lead. Essential Functions: -Provides friendly, courteous, and quality IT support to all users -Strives to meet or exceed all SLA goals -Respond to incoming telephone calls, voicemail, web-submissions, emails and / or chat for assistance from users experiencing problems -Supplies Level 1 technical support -Assists with advanced troubleshooting for special projects as directed by Team Lead -Troubleshoots, analyzes, resolves, tracks, escalates and accurately documents various technical problems and resolutions (i.e. software, hardware and client specific applications) -Documents customer issues in call tracking system (i.e. Service Manager or client system) -Meets all required Key Performance Indicators (KPIs) -Stays current on and adheres to established policies, procedures and documentation
Skills: Customer service
Hourly - Intermediate ($$) - Est. Time: 1 to 3 months, 30+ hrs/week - Posted
We are seeking a Remote Customer Service Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues. You will need to handle email and telephone assistance to help our customers to use our product. This position is REMOTE, you will work from 8am to 1pm EST Time. You will need to use our own computer to connect on our support interface. We will provide you a VOIP phone. Responsibilities: Handle customer inquiries and complaints Provide information about the products and services Troubleshoot and resolve product issues and concerns Document and update customer records based on interactions Develop and maintain a knowledge base of the evolving products and services ​Qualifications: Previous experience in customer service, sales, or other related fields Ability to build rapport with clients Ability to prioritize and multitask Positive and professional demeanor Excellent written and verbal communication skills Knowledge of Google Drive and Help Desk software is a plus
Skills: Customer service Customer support Zendesk
Fixed-Price - Expert ($$$) - Est. Budget: $500 - Posted
So I am in the early stages of creating a local-non profit and need help with the website. The non-profit organization is called "Veterans Rise" and geared towards assisting veterans of all branches transition from military to civilian life (think 'Wounded Warrior Project', 'Operation Homefront', and 'Soldier's Angels'). All I did so far was register the domain name with GoDaddy and did not purchase the website extras they presented me. I am hoping I can go a different route, possibly use Squarespace or Wix to create the pages, but any input you can provide would be greatly appreciated. I would like the site to allow for charity donations using stripe, Paypal, credit card transactions, and any other payment options available within the website. Looking for someone who can create an amazing looking site from scratch and is experienced with creating what I am looking for exactly. This project would require a longer than usual commitment and possibly some long-term technical support as well.
Skills: Customer service Administrative Support Adobe Photoshop Article Writing
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Searching for a rock star customer service representative / community manager who has impeccable English, can type like a wizard, and has the patience and friendliness to respond to high-volume emails. ABOUT THE COMPANY We are a close-knit company with a highly engaged email newsletter that receives thousands of member emails on a daily basis. Our newsletter is 100% free and promotes the best giveaways and deals found on the web. WHO WE NEED Your goal will be to respond to member emails in a fun, friendly way to brighten their day and make them engaged with our brand. You must LOVE helping people and thinking about each member as a real person, not "just a member." You must be able to think on their feet and present a clear, appropriate response for a variety of member questions. You must understand how sweepstakes work. This isn’t a rocket scientist position – it’s reliably answering member emails every day. If you’re looking to make some extra money, this could be a perfect position for you. TIME REQUIRED: Minimum 4 hours per day, 6 days per week. Time of day is flexible. Up to 40 hours/week available pending performance. KEY RESPONSIBILITIES: - Respond to member inquires, questions and comments using our CRM platform, Helpscout, within 48 hours of a ticket being created - Help optimize Helpscout processes and autoresponses - Proactively suggest and create templated responses as needed - Provide clear and concise directions to members who need help - Create customized workflows to help make reduce bulk mail - You will NOT be communicating with any members using the phone. This 100% online and email response related. REQUIREMENTS - Patient and friendly personality. We receive a lot of emails – many of them are similar in nature. You have to remember that each member is a real person who deserves a proper response, and at the same time not get discouraged is a member is angry - Impeccable written English and communication skills; knowledge of proper grammar - Have a desire to work efficiently and help members. - Extremely reliable. 2 hours minimum per day, 6 days a week. - High speed Internet connection - minimum 70 words per minute typing - Trustworthy and a good person - Open to daily communication with the marketing team via Slack (an instant message tool similar to Skype or AIM) and weekly video calls via Google Hangouts - Adherence to compliance guidelines as to what can and cannot be said to members. TO APPLY, ANSWER THE FOLLOWING QUESTIONS: 1. What is your current availability? What other types of commitments/projects you are working on? 2. What previous roles have you had that required online member service interaction? 3. What CRM tools have you used previously? i.e., Helpscout, Zendesk, and Groove? 4. Do you consider yourself a patient person? 5. Do you consider yourself an optimistic person? 6. Do you consider yourself reliable? 7. What time zone are you in? What days are you available to work (please include all days including weekends)? 8. Are you familiar with Skype, Slack and Google Hangout? 9. Please rate and detail your expertise in the English Language. Please rate-using 1-10. Provide a screenshot of your results from this speed-typing exercise. Must be dated today. http://10fastfingers.com/typing-test/english Provide a screenshot of your Internet speed. Must be dated today. http://www.speedtest.net/
Skills: Customer service Email Handling English Typing
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
We are hiring a Customer Service team member ins the USA who has great communication skills, excellent English, uses our contact management program and our Magento Store email tools to send emails, update opportunities, and enter customer data, This contractor will also assist with these additional tasks: Traditional Customer Service ----------------------------------- * Send follow up emails to our customers when they order or express interest in our products. Use templates and modify them to fit the customer as needed. * Call customers or vendors to get email addresses, address details, or other information as needed, invite feedback, etc. Help with customer orders as needed. * Confirm or Get customer or prospect data from the web as needed, and update our sales database with current information for sales calls * Update customer records, email subscriptions, and send emails to different customers that match the customer type * Use Google Drive, gmail, web mail, Word, Excel, Basecamp, Goldmine Store Support ----------------------------------------------- * Help maintain calendar entries in Google Calendar * Keep track of tasks with Basecamp * Help update our Magento ecommerce store listings with current pricing, description, meta tag, images, image titles, features, attribute sets, weight, size, box dimensions, shipping data, warehouse data, etc. (Training resources provided) * Perform keyword research as needed to optimize product descriptions and update product descriptions to use these keywords (instructions available) * Update prices and products on sales flyers as needed Skills we are looking for: --------------------------------------------- We are seeking candidates that: 1. Work during our business hours, ideally between 9 am and 2 pm Central Standard Time. 2. Speaks fluent English, has excellent manners, and is professional 3. Has excellent reporting and communications skills, and is easy to manage, checks in often 4. Has a PC and internet connection in excellent health, and understands that windows updates and other PC care needs to happen during off-hours. (Before you are hired, we ask you to submit a speedtest on your computer by visiting speedtest.net.) 5. Experience in customer service and/or telemarketing is helpful 6. Magento store experience is a plus Our Culture --------------------------------------------- A. Accuracy and speed are very valuable here, as we are a fast growing company with a variety of needs. B. Honesty and integrity and highly valued here. We are a team, and work together well when everyone is honest and straightforward C. Day 1 matters the most, and so does every other day in your first 30 days. We believe in starting off on the right foot, so please put your best work forward at the beginning of the relationship. Showing up on time and submitting complete work, or partial work with explanations is the way we work best. You are most valuable if we don't have to chase you for explanations and inaccuracies. Please take pride in your work! We are an ethical employer with a good feedback score. If you are loyal to use, we are loyal to you. Daily reporting and training are expected. Each day you work, you must submit a list of completed work. If you go missing and don't check in, we will not respond favorably. Are you loyal and ethical, skilled in this area, and hardworking? Please apply!
Skills: Customer service Basecamp CRM GoldMine
Hourly - Intermediate ($$) - Est. Time: 1 to 3 months, 10-30 hrs/week - Posted
Customer Service Representative will be responsible for; - Customer Service - To take new orders over the phone - Email Handling - Administrative Assistance - To Cooperate with US Team - To face Challenges and Goals Required Qualities. A customer service representative must have good interpersonal and communication skills, as well as strong phone, computer, and data entry skills. He/She must also be able to stay calm and professional at all times, especially when dealing with an irate customer.
Skills: Customer service Administrative Support Email Handling
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
Are you... A self-motivated individual, with an intrinsic sense of urgency and desire to succeed? Do you enjoy building content and digging in data to find incremental improvements with big impact? We are looking for a sales minded individual to create and send email campaigns on behalf of our team, using our internal email software and processes. This position will grow with you. You will begin by creating campaigns within the system, and sending emails based on existing templates and schedules. As you become confident within the system, you will begin reporting on the success of the campaigns, and eventually you will be given a schedule and subject matter, and will be responsible for the success of the entire campaign. Email campaigns are seasonal in nature - there will be a lot to do in the July-September, November - February, and April - May. You must be available during these periods. There will be lulls in between, where there is little to no email marketing work. However - we are currently growing our marketing team, and you will be considered for additional projects between busy periods. As our Sales Email Manager, you will be considered part of the TinyEYE team - an employee of the company. About us: TinyEYE is a fast-growing special education service provider that has developed an award-winning platform for online speech and occupational therapy. We contract therapists to conduct therapy through our system to schools. This allows children to receive the services that they need and deserve. Together, we grow smiles, mend spirits, and engage children in their lives.
Skills: Customer service Content Writing Data Entry Email Handling
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
Attracts potential customers by answering product and service questions; suggesting information about other products and services. Opens customer accounts by recording account information. Maintains customer records by updating account information. Maintains financial accounts by processing customer adjustments. Recommends potential products or services to management by collecting customer information and analyzing customer needs. Prepares product or service reports by collecting and analyzing customer information. Contributes to team effort by accomplishing related results as needed.
Skills: Customer service Call Handling chat support Customer support
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
duties and responsibilities includes providing administrative support to ensure efficient operation of the office. You will support managers and employees through a variety of tasks related to organization and communication. The admin job scope includes communicating via phone and email ensuring that all administrative assistant duties are completed accurately and delivered with high quality and in a timely manner.​ DUTIES & RESPONSIBILITY: (1)Tracks data and source documents (2)Prepares and sorts source documents, and identifies and interprets data to be entered (3)Compiles, sorts and verifies data for accuracy (4)Contacts responsible parties or clients from other organisation to resolve moderately complex questions, inconsistencies, or missing data. (5)Also perform Records keeping, keyboarding/data entry and performing a variety of other office tasks account balancing, invoicing recording,proper data analysis of sales records and recording pay slips into accounting database all these will be done through the use of the accounting Software, such as faxing or emailing confidently and positive attitude online from home.​ Requirements Proven admin or assistant experience Knowledge of office management systems and procedures Excellent time management skills and ability to multi-task and prioritise work Attention to detail and problem solving skills Excellent written and verbal communication skills Strong organisational and planning skills Proficiency in MS Office
Skills: Customer service clerical skills Email Handling