You will get 24/7 live chat support, email handling and phone support for your business
Top Rated
Project details
As a trained and experienced live chat support agent, I understand the importance of delivering prompt and helpful responses to your customer's inquiries. Our trained team is here to offer your business professional and affordable 24/7 live chat support services.
As experienced live chat support agents, we understand the importance of delivering prompt and helpful responses to your customer's inquiries. With our services, you can rest assured that your customers will receive the highest level of support at all times, including nights, weekends, and holidays.
My services include:
Handling customer inquiries and concerns via live chat, email, and phone calls
Resolving customer issues promptly and efficiently
Providing product information and support
Assisting with order processing and tracking
Escalating issues to the appropriate department if necessary
Providing exceptional customer service to ensure customer satisfaction
rapid and accurate response (under 15 minutes)
Project management,
Order fulfillment,
Ticketing systems/CRM
We are dedicated to delivering high-quality customer service that exceeds your expectations.
As experienced live chat support agents, we understand the importance of delivering prompt and helpful responses to your customer's inquiries. With our services, you can rest assured that your customers will receive the highest level of support at all times, including nights, weekends, and holidays.
My services include:
Handling customer inquiries and concerns via live chat, email, and phone calls
Resolving customer issues promptly and efficiently
Providing product information and support
Assisting with order processing and tracking
Escalating issues to the appropriate department if necessary
Providing exceptional customer service to ensure customer satisfaction
rapid and accurate response (under 15 minutes)
Project management,
Order fulfillment,
Ticketing systems/CRM
We are dedicated to delivering high-quality customer service that exceeds your expectations.
Purpose
BusinessIndustry
Animals & Pets, Business Services & Consulting, Ecommerce, Financial Services, Logistics & Supply Chain Management, Manufacturing & Storage, Medical & Pharmaceutical, Nonprofit, Real Estate, Retail & Wholesale, Software, Transportation & Automotive, Travel & TourismLanguage
EnglishWhat's included
| Service Tiers |
Starter
$400
|
Standard
$700
|
Advanced
$1,000
|
|---|---|---|---|
| Delivery Time | 30 days | 30 days | 30 days |
Number of Hours of Work | 240 | 360 | 720 |
Scriptwriting | - | ||
Summary Report | - | ||
Social Media Replies | |||
Email Support | |||
Live Chat Support |
81 reviews
(66)
(10)
(4)
(1)
(0)
This project doesn't have any reviews.
OV
Oleksii V.
Nov 20, 2025
You will get Airbnb arbitrage property research, analysis and set up
Great talent to work with, but make sure you are requesting the right type of service.
8/10.
8/10.
NI
Nadav I.
Mar 10, 2025
24/7 support for Airbnb / Vacation Rental
This is the second time I'm working with Adeola, and once again, a pleasure to work with such professionals.
Thank you for the work
Thank you for the work
NI
Nadav I.
Mar 10, 2025
24/7 STR Airbnb support
Adeola and his team were responsive, willing to adjust and improve all the time and in general my experience was great with them. I can recommend and will definitely work with them again.
MA
Malik A.
Jan 14, 2025
URGENT! I need someone who can list my Properties on different OTAs and Sync to Guesty
Thanks
MP
Manish P.
Nov 23, 2024
General Virtual Assistance
About Adeola
Airbnb STR Operations Expert | 24/7 Guest Management | Revenue mgmt
100%
Job Success
Lagos, Nigeria - 7:20 am local time
8 years of STR operations across the USA, UK, Europe, Canada, and Australia. I know exactly what keeps Airbnb properties profitable, and what quietly destroys them.
If your rental portfolio is managing you instead of the other way around, read on.
What I manage for you:
🟢 Guest Communication & Experience:
I handle all guest touchpoints across Airbnb, VRBO, Booking .com, and direct booking platforms. Response times stay under 60 minutes around the clock. Every message is professional, accurate, and on-brand for your property. Issues get resolved before they escalate into bad reviews.
🟢 Dynamic Pricing & Revenue Optimization:
I actively manage your nightly rates using PriceLabs and Wheelhouse, building pricing strategies around local demand data, seasonal patterns, competitor positioning, and event calendars. The objective is RevPAR maximization, not just high occupancy. Full occupancy at the wrong price is a revenue loss.
🟢 Listing Creation & SEO Optimization:
I build and optimize Airbnb and VRBO listings with algorithm-aligned titles, keyword-driven descriptions, and photo sequencing that converts browsers into bookings. I audit listings regularly and refresh content as platform algorithms evolve.
🟢 Cleaning & Maintenance Coordination:
I manage full turnover scheduling between guest checkouts and check-ins. I coordinate cleaning crews, track property inspection checklists through Breezeway, log maintenance issues, and escalate repairs immediately with the appropriate contacts. Your property stays guest-ready without you being the middleman.
🟢 Guest Vetting & Property Security:
I screen guest profiles and booking inquiries based on your house rules and risk thresholds. I monitor noise levels through Minut and NoiseAware integrations, and review camera activity on Ring Doorbell and Blink systems to identify unauthorized guests, excessive occupancy, parties, smoking, or any activity that puts your property or Superhost status at risk.
🟢 Dispute Resolution & Review Management:
I document and submit Airbnb case claims, handle guest complaint escalations, and prepare chargeback evidence. I manage your host reputation proactively and apply compliant review removal strategies where Airbnb's policies allow. A single unaddressed dispute can cost you Superhost status. I make sure it doesn't.
🟢 Smart Lock & Remote Access Management:
I remotely manage Schlage, August, and Yale smart lock systems. Guest access codes are set, monitored, and rotated per your security protocol. Lockouts and access failures get resolved in real time, regardless of what time zone your guests are in.
🟢 Channel Manager & Multi-Platform Operations:
I work daily across Hostaway, Guesty, Hospitable, Lodgify, OwnerRez, and Eviivo. Calendar synchronization, consistent rate management, and inbox organization across every platform you're active on. No double bookings. No rate discrepancies.
🟢 Reporting, Payment Monitoring & Admin:
Weekly and monthly performance summaries, occupancy reports, payout tracking, issue logs, and any administrative or ad-hoc operational tasks your portfolio requires. You stay informed without being in the weeds.
Tools I work with:
Airbnb | VRBO | Booking .com| Hostaway | Guesty | Hospitable | OwnerRez | Lodgify | Eviivo | Breezeway | PriceLabs | Wheelhouse | HostBuddy AI | Minut | NoiseAware | Ring Doorbell | Blink Home | Schlage | August | Yale | Slack | Google Workspace
How I work:
Every service I provide runs on documented SOPs built from 8 years of real operational experience. That means consistent output quality, structured escalation paths, and no dropped balls when things get complicated, because they will.
I work with hosts and property managers across the USA, UK, Canada, and Australia. Time zone coverage is part of the service.
Who I work best with:
Hosts with 6 or more listings who need a reliable operations partner, not someone to check messages twice a day. Property managers scaling across multiple platforms. Co-hosting clients who want full operational delegation with clear accountability.
Your guests need answers at 2 AM. Your pricing is probably wrong right now. Your cleaner just cancelled. And you're managing all of it. Send me a message. Tell me your portfolio size, the platforms you're on, and the one thing about your operations that's costing you the most time or money. I'll tell you directly what I can solve and how.
Steps for completing your project
After purchasing the project, send requirements so Adeola can start the project.
Delivery time starts when Adeola receives requirements from you.
Adeola works on your project following the steps below.
Revisions may occur after the delivery date.
Onboarding
Access to FAQ sheet and chat support tools.