You will get 1-Hour CX Audit Call - Fast Expert Review for Early-Stage Startups
Project details
This 60-minute CX audit is designed for early-stage startups that want to increase retention, reduce support tickets, and create customer journeys that actually convert. You’ll receive clear, actionable recommendations tailored to your product and team setup, based on a decade of hands-on experience leading both support and success in fast-growing SaaS, HR tech, and Edtech companies.
What sets this audit apart is its focus on ROI: I’ll highlight the top 3-5 fixes that will give you the biggest impact with the least resource drain, whether that’s improving onboarding drop-off, reducing customer confusion, or aligning your support efforts with growth goals.
I’ve been the person doing it all, managing tickets, onboarding flows, and QBRs, so I understand how to balance strategic priorities with daily chaos. If you’re short on time, people, or clarity, this audit will give you direction, structure, and immediate next steps to improve customer experience and revenue outcomes.
What sets this audit apart is its focus on ROI: I’ll highlight the top 3-5 fixes that will give you the biggest impact with the least resource drain, whether that’s improving onboarding drop-off, reducing customer confusion, or aligning your support efforts with growth goals.
I’ve been the person doing it all, managing tickets, onboarding flows, and QBRs, so I understand how to balance strategic priorities with daily chaos. If you’re short on time, people, or clarity, this audit will give you direction, structure, and immediate next steps to improve customer experience and revenue outcomes.
Project Type
Project Management, Virtual Assistance, Customer SupportWhat's included $100
These options are included with the project scope.
$100
- Delivery Time 3 days
- Number of Revisions 0
Optional add-ons
You can add these on the next page.
Additional Revision
+$30Frequently asked questions
About Delia
Customer Experience Leader and Consultant
Eindhoven, Netherlands - 12:26 pm local time
team leadership. My specialties include crafting customer journeys, onboarding strategies, and consulting on
process improvements in fast-paced SaaS environments. Proven track record of driving adoption, reducing
churn, and enhancing cross-functional collaboration to meet strategic goals. Expert at working in HR and
EdT ech sectors, building customer loyalty, and guiding teams toward operational excellence.
Steps for completing your project
After purchasing the project, send requirements so Delia can start the project.
Delivery time starts when Delia receives requirements from you.
Delia works on your project following the steps below.
Revisions may occur after the delivery date.
Step 1: Pre-Audit Intake (Day 0–1)
You fill out a short questionnaire covering your product, team setup, and top CX challenges.
Step 2: CX Review & Prep (Day 2–3)
I review your current CX setup (support, onboarding, messaging, etc.) and identify key friction points based on your input.