You will get an Affordable & Experienced (10 Years) Virtual Assistant for your business
Project details
With a Bachelor of Science in Medical Technology from St. Jude College, with extensive experience across various healthcare and administrative roles. My career includes serving as an Intake Specialist at a Surrogate Clinic, a Medical Chart Retrieval Specialist at Optum, an Executive Assistant at Medicalworx, and a Customer Service Representative at UnitedHealthcare. Match surrogates with intended parents based on location, personality, and preferences, manage surrogacy process, maintain accurate records, stay updated with laws, and proficient in using case management software.
I do have an experience in customer service or administrative roles that require meticulous attention to detail. Proven ability to handle and process detailed information accurately and had a strong organizational and time management skills to handle high volumes of inquiries efficiently. Excellent in written communication skills. I'm familiar with customer relationship management (CRM) systems and email management tools. I can work independently and follow strict guidelines without direct supervision.
I do have an experience in customer service or administrative roles that require meticulous attention to detail. Proven ability to handle and process detailed information accurately and had a strong organizational and time management skills to handle high volumes of inquiries efficiently. Excellent in written communication skills. I'm familiar with customer relationship management (CRM) systems and email management tools. I can work independently and follow strict guidelines without direct supervision.
Project Type
Data Entry, Ecommerce Management, Project Management, Virtual Assistance, Customer Support, OtherWhat's included $8,400
These options are included with the project scope.
$8,400
- Delivery Time 30 days
- Number of Revisions 0
Optional add-ons
You can add these on the next page.
Fast 29 Days Delivery
+$5Frequently asked questions
About Frederica
14+ Years Medical VA/Recruitment Admin/Account Coordinator
Muntinlupa, Philippines - 11:38 pm local time
As a CSR, handling inbound and outbound calls for 80+ facilities and providers daily, including insurance portals, Medicare, Medicaid, and Individual Family Plans, ensuring HIPAA compliance, billing, prior authorizations, multi-tasking, documentation of client feedback, negotiating medical records and etc.
For 5 years, I worked as an Assistant Team Leader in BPO. My responsibilities include developing quality criteria, monitoring interactions, and providing feedback to customer service teams to maintain consistency and excellence. By performing frequent audits and training sessions, they maintain the integrity of customer service processes and contribute to their teams' professional development.
Sales and Marketing (13+ Years) - I worked as a CSR at Optum, promoting healthcare gadgets, home health visits, and paperless billings and others to members and insurance plan holders. In return, I received incentives and reached my metrices. I was an Account Supervisor in a Pest control industry, selling and marketing services in residential and commercial settings. I handled and supervising 5 shopping malls and residential areas, including bulilding, manufacturing, condominiums and villages.
As a Recruitment Admin, it involves creating and posting 50-100+ job vacancies daily, hiring candidates, screening resumes, scheduling interviews, negotiating salaries, hiring employees, processing payroll, disciplinary actions, updating policies, maintaining records, organizing meetings, and supporting managers.
As an Intake Specialist, I’m calling 60-100 leads daily for surrogate mother candidates, screening, interviewing, matching surrogates with intended parents based on location, personality, and preferences, managing the surrogacy process, maintaining accurate records, stay updated with laws, and I am proficient in using case management software.
Steps for completing your project
After purchasing the project, send requirements so Frederica can start the project.
Delivery time starts when Frederica receives requirements from you.
Frederica works on your project following the steps below.
Revisions may occur after the delivery date.
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