You will get 100% professional Customer Support & Customer Service via email & live chat
Top Rated
Top Rated
Project details
Deliver professional Customer Support via Email and Live Chat that enhances customer satisfaction, retention, and loyalty. With experience supporting eCommerce, FinTech, and SaaS businesses, I provide fast, empathetic, and accurate assistance. My approach ensures every customer feels heard, valued, and supported, helping your business run smoothly while building long-term relationships.
You Will Get / Deliverables & Benefits
You will get 100% professional Customer Support and Customer Service, including:
Email Support -Prompt and professional responses to inquiries, complaints, and requests.
Live Chat Support -Instant customer assistance to resolve issues and answer questions in real time.
Order Processing & Refund Handling -Track, process, and resolve orders efficiently.
CRM & Ticketing System Management -Manage tickets and customer interactions using Zendesk, Gorgias, Intercom, Shopify, or other tools.
Customer Engagement & Retention -Proactively follow up to ensure satisfaction and loyalty.
Product Knowledge Support- Provide accurate and helpful information about products, services, or accounts.
You Will Get / Deliverables & Benefits
You will get 100% professional Customer Support and Customer Service, including:
Email Support -Prompt and professional responses to inquiries, complaints, and requests.
Live Chat Support -Instant customer assistance to resolve issues and answer questions in real time.
Order Processing & Refund Handling -Track, process, and resolve orders efficiently.
CRM & Ticketing System Management -Manage tickets and customer interactions using Zendesk, Gorgias, Intercom, Shopify, or other tools.
Customer Engagement & Retention -Proactively follow up to ensure satisfaction and loyalty.
Product Knowledge Support- Provide accurate and helpful information about products, services, or accounts.
Project Type
Ecommerce Management, Virtual Assistance, Customer SupportWhat's included
| Service Tiers |
Starter
$30
|
Standard
$70
|
Advanced
$150
|
|---|---|---|---|
| Delivery Time | 1 day | 3 days | 5 days |
Number of Revisions | 0 | 0 | 0 |
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About Blessing
Customer Support | Customer Success Manager | Onboarding Specialist
100%
Job Success
Kaduna South, Nigeria - 1:47 pm local time
With 6+ years of experience supporting fintech, SaaS, eCommerce, and service-based businesses, I help companies deliver structured Customer Support and reliable Customer Service that improves Customer Satisfaction, strengthens brand reputation, and increases Customer Retention.
I bring deep expertise in Email Communication, Phone Communication, Complaint Management, Order Tracking, and Customer Relationship Management helping your business resolve issues faster, protect revenue, and build long-term customer loyalty. I’m not just responding to tickets; I’m proactively supporting the customer journey from first contact through retention.
𝗪𝗵𝗮𝘁 𝗜 𝗰𝗮𝗻 𝗱𝗼 𝗳𝗼𝗿 𝘆𝗼𝘂:
✅ Customer Support & Customer Service
Provide professional Email Support, Online Chat Support, and Phone Support with strong Communication Etiquette to ensure consistent, on-brand interactions and high Customer Satisfaction.
✅ eCommerce Support & Order Management
Handle Order Processing, Order Tracking, refunds, exchanges, and account updates while maintaining strong Product Knowledge and attention to detail.
✅ Customer Success & Retention
Monitor customer health, conduct follow-ups, document Customer Feedback, and implement proactive strategies that improve Customer Retention and lifetime value.
✅ CRM & Ticketing System Management
Manage Customer Support pipelines using HubSpot, Zoho CRM, Salesforce Service Cloud, Zendesk, Freshdesk, Shopify, and Intercom to ensure no customer issue is left unresolved.
✅ Complaint & Issue Resolution
Take ownership of Complaint Management cases, ensuring concerns are resolved efficiently and professionally.
✅ Administrative & Support Operations
Provide structured Administrative Support, manage workflows, follow procedures, and multitask effectively in fast-paced Tech & IT and startup environments.
💻👩🏽💻 𝗧𝗼𝗼𝗹𝘀 𝗜 𝗮𝗺 𝗽𝗿𝗼𝗳𝗶𝗰𝗶𝗲𝗻𝘁 𝗶𝗻 𝗶𝗻𝗰𝗹𝘂𝗱𝗲:
HubSpot, Zoho CRM, Salesforce Service Cloud, Zendesk, Gorgias, Freshdesk, Shopify, Intercom, Google Workspace, Microsoft Office Suite, Slack, Zoom, Calendly, Notion, ClickUp, Trello, Asana, Airtable, Reamaze, eDesk, Order Desk, HelpScout and other Customer Support and eCommerce tools I quickly adapt to.
As your Customer Support, eCommerce Support & Customer Success Manager, I focus on delivering consistent Customer Service, increasing Customer Satisfaction, and ensuring every interaction builds trust and loyalty so you can scale your business confidently.
Kindly send me a direct message, click “Invite to Job,” or simply “Hire Me Now” to get started.
Your Next Customer Support & Customer Success Partner,
Blessing
🕓 Available for long-term, short-term, hourly, and fixed contracts.
Steps for completing your project
After purchasing the project, send requirements so Blessing can start the project.
Delivery time starts when Blessing receives requirements from you.
Blessing works on your project following the steps below.
Revisions may occur after the delivery date.
Identification of cutomer support gaps
Review Materials & Access Tools-Get access to your platforms and review brand guidelines. Understand Customer Needs-Learn your products, services, and common issues. Respond to Customers-Handle emails and live chat professionally and empathetically.