You will get 10–20 FAQs crafted to reduce customer inquiries and speed up support
Project details
You will get a polished FAQ refresh that transforms your top customer questions into clear, scannable self-service answers.
I’ll review your tickets, chats, or emails and rewrite them into 10–20 FAQs, organized and brand-appropriate.
With experience in customer support and process design, I deliver content that reduces repetitive tickets, saves your team time, and improves customer satisfaction.
You’ll also receive a simple SOP so your team can keep the knowledge base updated.
I’ll review your tickets, chats, or emails and rewrite them into 10–20 FAQs, organized and brand-appropriate.
With experience in customer support and process design, I deliver content that reduces repetitive tickets, saves your team time, and improves customer satisfaction.
You’ll also receive a simple SOP so your team can keep the knowledge base updated.
Project Type
Customer Support, OtherWhat's included
| Service Tiers |
Starter
$60
|
Standard
$100
|
Advanced
$180
|
|---|---|---|---|
| Delivery Time | 3 days | 5 days | 7 days |
Number of Revisions | 1 | 2 | 3 |
Optional add-ons
You can add these on the next page.
Fast Delivery
+$40 - $80
Extra 10 FAQ Entries
(+ 2 Days)
+$30
5 Helpdesk Canned Replies
(+ 2 Days)
+$50
Knowledge Base Upload
(+ 2 Days)
+$50Frequently asked questions
7 reviews
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MS
Matador S.
Nov 24, 2025
Website Testing - Ohio, Michigan, Pennsylvania, West Virginia, Kentucky, and Indiana
The consistent delivery of excellent work and their reliability made collaborating with Shawna a smooth and stress-free experience.
FB
Franz B.
Nov 6, 2025
Work-from-Home Feedback Job – Short Tasks for U.S. Freelancers
If you're looking for a professional freelancer you can trust, Shawna is the right choice. Her skills and dedication consistently deliver excellent results.
DL
Djordje L.
Oct 28, 2025
Customer research - Cold calling
Shawna was great to work with. We worked together for several months, and she always delivered beyond what we agreed on. She was always punctual and proactive. Highly recommend working with her!
RE
Roseann E.
Jun 26, 2025
We are in need of 25 freelancers to share their feedback on design projects.
Shawna is wonderful to work with. A very good freelancer and greatly recommended!
RV
Robyn V.
Jun 5, 2025
Quick Evaluation of Website Customer Experience | SK
Shawna delivered excellent work!
About Shawna
Customer Experience CX Specialist | SaaS Support | Account Management
100%
Job Success
DuBois, United States - 12:25 pm local time
I help high-growth companies scale their support operations without losing the human touch. By combining a perfect Job Success Score with my professional background as a Yelp Account Executive, I provide the reliability of a strategic partner and the empathy of a dedicated support lead.
Why Clients Trust My Work:
Reliable Execution: Consistently delivers high-quality work on time, with proactive follow-through you can depend on.
Fast, Solutions-Focused Support: Resolves issues efficiently while staying detail-oriented and outcome-driven.
Clear, Professional Communication: Builds trust through responsiveness, transparency, and smooth collaboration.
🛠️ Tech Stack & CRM Mastery
CRM & Ops: Salesforce, HubSpot, Slack, Google Workspace
Communication: Zoom, Microsoft Teams
🔑 Core CX Strengths
Omnichannel Support: Email, chat, and phone — polite, clear, and professional.
Problem-Solving: Calm under pressure with expert escalation handling.
Data & Reporting: Google Sheets, dashboards, and CRM tracking.
Workflow Design: Building systems that improve efficiency and customer satisfaction.
📈 Strategic Experience: Former Yelp Account Executive
I don’t just "answer tickets"—I understand business growth. During my time at Yelp, I:
Managed high-volume portfolios while maintaining personalized, consultative relationships.
Advised clients on acquisition strategies based on performance insights.
Translated complex business goals into actionable customer success solutions.
I adapt quickly to new systems, ensuring clean results and loyal customers from day one.
Steps for completing your project
After purchasing the project, send requirements so Shawna can start the project.
Delivery time starts when Shawna receives requirements from you.
Shawna works on your project following the steps below.
Revisions may occur after the delivery date.
Receive Client Requirements
You share up to 20 customer questions, tickets, or chats, plus any brand guidelines or preferences for tone and style.
Review and Organize Questions
I review the provided customer questions and group them into logical categories (e.g., Shipping, Billing, Accounts) for clarity.