You will get 20 hours of managing your chats, calls and email for your business
Project details
I'll manage your business's customer support through calls, emails, and chats. You can make a schedule of 20 hours a week and I can be available to assist you during that time. I'll be taking care of your customers while you'll work to expand your business or take a rest to be ready for work.
Project Type
Data Entry, Ecommerce Management, Virtual Assistance, Customer SupportWhat's included $100
These options are included with the project scope.
$100
- Delivery Time 5 days
- Number of Revisions 0
About Syed Awais
Customer Services Expert & Business Development Manager
Lahore, Pakistan - 6:40 pm local time
Key Qualifications:
• 7+ years of experience as a Virtual Assistant and Customer Support Professional
• Proficient in handling administrative tasks, including email management, scheduling, data entry, and research
• Excellent customer service skills with the ability to handle inquiries, resolve issues, and provide prompt and professional support
• Strong written and verbal communication skills, with the ability to communicate effectively across different mediums
• Experienced in using various tools and software, including Microsoft Office Suite, project management tools, and customer relationship management (CRM) systems
• Highly organized, detail-oriented, and able to prioritize and multitask efficiently
• Adaptable to changing priorities and able to work under tight deadlines
• Committed to maintaining confidentiality and adhering to data privacy and security protocols
• Proficient in English (fluent in additional languages if applicable)
Services Offered:
• Virtual Assistant Services:
o Email Management and Correspondence
o Calendar Management and Scheduling
o Travel Arrangements and Itinerary Planning
o Data Entry and Organization
o Research and Information Gathering
o Report and Presentation Preparation
o Project Management Support
• Customer Support Services:
o Inbound and Outbound Customer Support
o Customer Inquiries and Issue Resolution
o Order Processing and Tracking
o Customer Relationship Management (CRM)
o Customer Satisfaction Monitoring
o Feedback Collection and Analysis
Education and Certifications:
• Bachelor's Degree in Business Administration or related field
• Certified Virtual Assistant (CVA) or equivalent certification
• Customer Service Certification (if applicable)
• Proficiency in relevant software and tools (Microsoft Office Suite, CRM systems, project management tools, etc.)
Availability and Rates:
• Available for both hourly and project-based engagements
• Flexible scheduling to accommodate clients across different time zones
• Competitive hourly rates or project-based pricing tailored to client needs
Feel free to reach out to discuss your specific requirements and explore how I can assist you with your virtual assistance and customer support needs. I look forward to the opportunity to collaborate and contribute to your success.
Steps for completing your project
After purchasing the project, send requirements so Syed Awais can start the project.
Delivery time starts when Syed Awais receives requirements from you.
Syed Awais works on your project following the steps below.
Revisions may occur after the delivery date.
Take over
You'll provide a schedule and access to calls, emails and chat to manage the customers with proper information or access to your CRM to entertain the customers.