You will get 20 Tickets resolved in 24h: Zendesk, Gorgias, Shopify Support
Rising Talent
Rising Talent
Project details
I provide customized customer support to clear your backlog and keep your customers happy. I am an expert in Zendesk, Gorgias, Freshdesk, and Shopify workflows, and I tailor every response to your specific brand.
To get started, I will need:
Access: A staff invite or login for your Helpdesk and Shopify.
Store Info: Links to your FAQ, shipping, and refund policy pages.
Custom Guidelines: Your macros or brand voice instructions so I can align with your business.
What you get:
Scalable Support: Choose between 20, 50, or 100 tickets based on your needs.
Platform Expertise: Fast resolution for Zendesk, Gorgias, and Freshdesk.
Shopify Integration: Expert handling of refunds, tracking, and order edits.
Tailored Responses: Professional, on-brand replies for every customer.
Have a unique request?
Please contact me before ordering. I am happy to discuss your specific needs to customize a solution that helps you reach your goals.
To get started, I will need:
Access: A staff invite or login for your Helpdesk and Shopify.
Store Info: Links to your FAQ, shipping, and refund policy pages.
Custom Guidelines: Your macros or brand voice instructions so I can align with your business.
What you get:
Scalable Support: Choose between 20, 50, or 100 tickets based on your needs.
Platform Expertise: Fast resolution for Zendesk, Gorgias, and Freshdesk.
Shopify Integration: Expert handling of refunds, tracking, and order edits.
Tailored Responses: Professional, on-brand replies for every customer.
Have a unique request?
Please contact me before ordering. I am happy to discuss your specific needs to customize a solution that helps you reach your goals.
Project Type
Customer SupportWhat's included
| Service Tiers |
Starter
$20
|
Standard
$50
|
Advanced
$90
|
|---|---|---|---|
| Delivery Time | 1 day | 2 days | 4 days |
Number of Revisions | 1 | 2 | 2 |
Frequently asked questions
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KH
Kevin H.
Apr 10, 2026
eBay Product Lister , HVAC Parts (HTML descriptions, photo analysis, technical specs)
About Mostapha
E-commerce Customer Support | Chat & Email | Zendesk, Gorgias, Shopify
Kenitra, Morocco - 5:38 pm local time
I help SaaS and E-commerce Brands create seamless customer experiences while keeping daily operations running smoothly and efficiently.
I bring 7+ years of customer service experience, managing high-volume support and disputes with professionalism, clarity, and empathy.
💡 How I Support Your Business
✅ Multi-Channel Customer Support (Chat • Email • Social Media)
Delivering friendly and solution-focused assistance that keeps customers satisfied and loyal.
✅ Ticketing & Helpdesk Management
As a Zendesk Certified Support Agent, I’m experienced with Zendesk, Intercom, Gorgias, and Freshdesk to efficiently manage tickets, resolve issues, and maintain organized workflows.
✅ Dispute & Chargeback Management
I help protect your revenue and lower disputes by resolving chargebacks efficiently, keeping your Stripe and PayPal accounts secure, and maintaining customer trust.
✅ E-commerce & Product Support
Managing product listings, processing orders, updating backend systems, and ensuring smooth store operations.
✅ Process-Driven & Organized Execution
Structured workflows, clear communication, and dependable follow-through to keep your operations running seamlessly.
🧰 Tools & Platforms I Use
Zendesk • Gorgias • Freshdesk • Shopify • Intercom • Help Scout • HubSpot • Klaviyo • Salesforce • Reamaze • Tidio • Trello • RingCentral • Front • AfterShip • Loop Returns • Braintree • Finale • Stripe • PayPal • Zapier • ClickUp • Slack
🎯 Why Clients Choose Me
✔ Zendesk Certified Agent, professionally trained to deliver top-quality support
✔ Clear, professional, and empathetic communication
✔ Quick to learn and adapt to new systems and workflows
✔ Reliable, self-managed, and detail-oriented
✔ Fully equipped with high-speed internet and a dedicated workspace
✔ Focused on building long-term partnerships and client satisfaction
I’m ready to elevate your customer experience with reliable, detail-oriented, and professional support that reflects your brand’s standards.
If you’re looking for a reliable Customer Support Specialist who delivers consistent results and takes ownership of every task, let’s connect to discuss how I can elevate your customer experience.
Steps for completing your project
After purchasing the project, send requirements so Mostapha can start the project.
Delivery time starts when Mostapha receives requirements from you.
Mostapha works on your project following the steps below.
Revisions may occur after the delivery date.
Access check
I will verify access to your Helpdesk (Zendesk/Gorgias/Freshdesk/Gmail) and Shopify store. I’ll also review your specific store policies to ensure I am fully prepared to represent your brand.
Policy & Macro Review
I will study your existing macros, templates, and brand voice guidelines to ensure my responses match your company's style perfectly.