You will get 24/7 email and chat customer support for your SaaS and Ecommerce business
Project details
I will help you:
• Manage your emails and chats in English and French on all support tools (Gmail, Zendesk, Intercom, Gorgias, Freshdesk)
• Respond and investigate to all enquiries
• Create and manage templates for your support emails
• Handle refunds and returns via Stripe
• Manage your ecommerce shop on Etsy, Shopify.
For SaaS businesses and companies, I will manage your:
• Manage all support interactions for your users.
• Investigate and troubleshoot all queries or bugs.
• Escalate all complex requests to the engineering or software engineering department.
For every service, you will recieve a daily report of all responses and activities in .DOCX or PDF format.
• Manage your emails and chats in English and French on all support tools (Gmail, Zendesk, Intercom, Gorgias, Freshdesk)
• Respond and investigate to all enquiries
• Create and manage templates for your support emails
• Handle refunds and returns via Stripe
• Manage your ecommerce shop on Etsy, Shopify.
For SaaS businesses and companies, I will manage your:
• Manage all support interactions for your users.
• Investigate and troubleshoot all queries or bugs.
• Escalate all complex requests to the engineering or software engineering department.
For every service, you will recieve a daily report of all responses and activities in .DOCX or PDF format.
Language
EnglishWhat's included
| Service Tiers |
Starter
$55
|
Standard
$300
|
Advanced
$560
|
|---|---|---|---|
| Delivery Time | 1 day | 6 days | 12 days |
Number of Hours of Work | 5 | 30 | 60 |
Scriptwriting | - | - | - |
Summary Report | |||
Social Media Replies | |||
Email Support | |||
Live Chat Support |
Optional add-ons
You can add these on the next page.
Additional Hour of Work
+$10About Ijeoma
Customer Support & Customer Success | For SaaS and Ecommerce
Acheres, France - 5:24 pm local time
💻 I help ecommerce, SaaS companies and hospitality businesses enhance and manage their customer support interactions, enhance efficiency, and improve satisfaction using helpdesk tools like Zendesk, Intercom, Gorgias and Freshdesk.
📝📧 I will also help you create custom email templates for your customer service operations to make your processes faster and more efficient.
I will help you:
- Manage your emails and chats in English and French on all support tools (Gmail, Zendesk, Intercom, Gorgias, Freshdesk)
- Respond and investigate to all enquiries
- Create and manage templates for your support emails
- Handle refunds and returns via Stripe
- Manage your ecommerce shop on Etsy, Shopify.
For SaaS businesses and companies, I will manage your:
- Manage all support interactions for your users.
- Investigate and troubleshoot all queries or bugs.
- Escalate all complex requests to the engineering or software engineering department.
My services are in English & French
Steps for completing your project
After purchasing the project, send requirements so Ijeoma can start the project.
Delivery time starts when Ijeoma receives requirements from you.
Ijeoma works on your project following the steps below.
Revisions may occur after the delivery date.
The client indicates any additional work
The client clarifies that he needs additional work to be added to the project.