You will get 24/7 Customer Support Specialist for SaaS, E-Commerce, and B2B Businesses
Top Rated
Project details
Are you looking to deliver faster responses, higher customer satisfaction, and stronger retention rates? This project is designed to help you build a world-class customer support system that not only resolves issues but also drives business growth.
With 7+ years of expertise in Customer Support & CRM, I’ll optimize your support workflows using tools like Freshdesk, Zendesk, Gorgias, and Hubspot, while providing multi-channel coverage across email, phone, live chat, and social media.
What You’ll Get:
Personalized, data-driven support strategies tailored to your business
Multi-channel expertise for seamless communication across platforms
Proven workflows that reduce response times and improve resolution rates
Customer-first approach that increases retention and builds loyalty
Why Work With Me?
I combine technical know-how with a human touch, ensuring every customer feels valued while your business benefits from streamlined operations and long-term growth.
Let’s upgrade your customer support into a system that retains customers, scales with your growth, and strengthens your brand reputation.
With 7+ years of expertise in Customer Support & CRM, I’ll optimize your support workflows using tools like Freshdesk, Zendesk, Gorgias, and Hubspot, while providing multi-channel coverage across email, phone, live chat, and social media.
What You’ll Get:
Personalized, data-driven support strategies tailored to your business
Multi-channel expertise for seamless communication across platforms
Proven workflows that reduce response times and improve resolution rates
Customer-first approach that increases retention and builds loyalty
Why Work With Me?
I combine technical know-how with a human touch, ensuring every customer feels valued while your business benefits from streamlined operations and long-term growth.
Let’s upgrade your customer support into a system that retains customers, scales with your growth, and strengthens your brand reputation.
Industry
Agriculture, Animals & Pets, Architecture & Interior Design, Arts & Design, Audio Services, Beauty & Cosmetics, Biotech, Business Services & Consulting, Construction, Cybersecurity, Data Analytics, Ecommerce, Education, Energy, Engineering, Events Planning, Fashion & Apparel, Financial Services, Food & Beverage, Gaming, Government & Public Sector, Hardware & Electronics, Legal, Lifestyle, Logistics & Supply Chain Management, Manufacturing & Storage, Marketing & Advertising, Media & Entertainment, Nonprofit, Real Estate, Religion & Spirituality, Retail & Wholesale, Software, Sports & Fitness, Telecommunications, Transportation & Automotive, Travel & Tourism, Wellness, Writing & PublishingLanguage
EnglishWhat's included
| Service Tiers |
Starter
$70
|
Standard
$130
|
Advanced
$200
|
|---|---|---|---|
| Delivery Time | 7 days | 7 days | 7 days |
Number of Hours of Work | 15 | 25 | 40 |
Scriptwriting | - | - | |
Summary Report | - | - | |
Social Media Replies | - | ||
Email Support | |||
Live Chat Support |
Frequently asked questions
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PD
Paula D.
Oct 16, 2025
Meditation/visualization Experiment Participant
About Faith
SaaS Customer Support Specialist | Helpdesk, Email & Live Chat Support
100%
Job Success
Lagos, Nigeria - 12:32 pm local time
They lose them because customer support is slow, inconsistent, or poorly managed.
I help SaaS companies fix that.
I’m a Customer Support Specialist with 7+ years of experience delivering reliable SaaS customer support across email, live chat, and phone. I help businesses handle customer inquiries, resolve tickets quickly, and provide consistent, high-quality support that keeps customers satisfied.
I’ve worked in high-volume support environments, resolving 100+ customer tickets daily while maintaining 95%+ CSAT.
My focus goes beyond replying to messages, I improve how your support system works so your team can respond faster, reduce churn, and deliver a better customer experience.
What I Can Help You With
SaaS Customer Support
• Email support & ticket handling
• Live chat support
• Phone support & customer communication
• Managing customer inquiries and follow-ups
• High-volume ticket management
Customer Service & Retention
• Customer onboarding support
• Escalation & complaint resolution
• Billing, refunds & subscription support
• Improving customer satisfaction and retention
eCommerce & Subscription Support
• Order tracking & fulfillment issues
• Refunds, returns & payment issues
• Subscription and billing support
Support Operations
• Helpdesk management (Zendesk, Freshdesk, Intercom, Gorgias)
• Knowledge base & FAQ creation
• SOP documentation & workflow improvement
Results I Deliver
• Managed 100+ tickets daily with 95%+ CSAT
• Improved response time and ticket resolution speed
• Reduced churn through proactive customer support
• Increased customer satisfaction through better onboarding
Tools & Platforms
Zendesk • Freshdesk • Intercom • Gorgias • HelpScout • Shopify • WooCommerce • Stripe • Crisp • HubSpot • Zoho CRM • Odoo CRM • Salesforce • ClickUp • Slack • Notion • Google Workspace
Why Clients Hire Me
I don’t just respond to customers, I make sure issues are resolved quickly, communication is clear, and your support system runs smoothly.
If you need a reliable SaaS customer support specialist who can manage tickets, support your customers, and improve your customer service operations, I’m ready to help.
Send me a message, let’s discuss how I can support your team.
Steps for completing your project
After purchasing the project, send requirements so Faith can start the project.
Delivery time starts when Faith receives requirements from you.
Faith works on your project following the steps below.
Revisions may occur after the delivery date.
Customer Support Delivery
1. Initial Consultation & Requirements Gathering 2. Support Setup & Tool Familiarization 3. Communication Guidelines & Alignment 4. Service Delivery 5. Feedback & Continuous Improvement